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Transmission Faliure

londonboy
londonboy
in Ford Kuga Club

Featured Replies

Hi all

Purchased new Kuga, drove only 300 plus miles, had catastrophic transmission faliure, all ATF fluid loss,due to factory not connecting pipe.

Would Fords of dagenham, Enfield assist under warranty, not likely.

Would only refill with ATF fluid, I wanted replacement transmission.

I was threatened, that should I take this matter to court, it would cost me more than the car £30,000,

I had unbelievable bad treatment from them.

  • Quote


    welcome to the world of ford customer service they will only do the bear minimum to get the car running,if all it needed was oil then thats all you will get.make sure the incident is logged in there system and get a paper copy for yourself in case of any future problems

  • Quote
    • Author

    welcome to the world of ford customer service they will only do the bear minimum to get the car running,if all it needed was oil then thats all you will get.make sure the incident is logged in there system and get a paper copy for yourself in case of any future problems

    Thanks for that

  • Quote
    • 3 months later...

    Thanks for that

    also any correspondence you have with ford keep copies just incase ide also ask if they are prepared to extend the warranty on the transmission in case of future issues related to the fluid loss as it was theyre fault and should have been checked when leaving the plant and at the dealership if in doubt let trading standards deal with it for you

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