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londonboy
Hi all

Purchased new Kuga, drove only 300 plus miles, had catastrophic transmission faliure, all ATF fluid loss,due to factory not connecting pipe.
Would Fords of dagenham, Enfield assist under warranty, not likely.
Would only refill with ATF fluid, I wanted replacement transmission.
I was threatened, that should I take this matter to court, it would cost me more than the car 30,000,
I had unbelievable bad treatment from them.
mintalkin
welcome to the world of ford customer service they will only do the bear minimum to get the car running,if all it needed was oil then thats all you will get.make sure the incident is logged in there system and get a paper copy for yourself in case of any future problems
londonboy
[quote name='mintalkin' date='01 May 2010 - 07:24 AM' timestamp='1272698093' post='80185']
welcome to the world of ford customer service they will only do the bear minimum to get the car running,if all it needed was oil then thats all you will get.make sure the incident is logged in there system and get a paper copy for yourself in case of any future problems
[/quote]
Thanks for that
artscot79
[quote name='londonboy' date='01 May 2010 - 09:38 AM' timestamp='1272702515' post='80196']
Thanks for that
[/quote]

also any correspondence you have with ford keep copies just incase ide also ask if they are prepared to extend the warranty on the transmission in case of future issues related to the fluid loss as it was theyre fault and should have been checked when leaving the plant and at the dealership if in doubt let trading standards deal with it for you


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