As alot of you may know i love a good rant and query, well here's no different from the usual teenage rantings and ravings of a very angry poor man.
Customer service experiences good or bad?
Personally at my local ford dealer when ever my baba has needed to go in its been painless and fast as was buying the car etc etc BUT last week when my dad picked up his saab (the mighty 9-3 aero saloon ) there service was completely shite sorry to swear but there rudy awful.
First off they tried to rip us off for a months tax and a set of floor mats (standard kit on the aero is the luxury shag pile carpets) and a spare key. First of we refused the car till they replaced them with brand new and magically our cars mats appeared out of the office .. We also refused to collect the car when the sales man was insistent for us to pick it up we made them wait a week till the 1st of November before he taxed it. Were now in the process of battling with them over the spare key which were still waiting for. My dads not the type to peruse people for things like this until its been a while where as im the complete opposite if i had spend 12k on a nearly brand new car and they tried to stiff me id of caused a scene in his nice little dealership. Yes it has only just gone a week but when i paid 5k for a focus ford gave me a 2nd key with in hours (cut and programmed) saab has taken a week and counting on a car costing more than double the price i paid i may be getting agro over a small discrepancy like this but its the little details that make the experience less painless. The car its self is an absolute gem its been cared for by the previous owner and loved but as i say little things wreck it abit lol.
The threads open guys let ur fingers run wild with rage lol