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sobaka
Starting this thread so all the troubles you have can have an answer.
sobaka
[quote name='sobaka' post='9523' date='Jan 9 2009, 09:59 PM']Starting this thread so all the troubles you have can have an answer.[/quote]

posting just to get this on top, if anyone has a problem with smax don't hesitate
sobaka
First entry in this topic courtesy tunne1rat:

As some of you are now aware, the biggest problem with the s-max is the poxy alarm!
The problem is caused by water getting into the alarm sounder module which is located under the front ns wheel arch.
The only cure is to get the alarm sounder replaced at the dealers.
In the mean time, fuse F26 in the central fuse box provides the power to the alarm sounder. Unfortunately Ford also provided this sounder with an internal battery, so pulling the fuse will not instantly silence the alarm but will eventually as the battery drains and will prevent the alarm from sounding again while you are waiting for the part to arrive at the dealers! (The wipers will also return to normal function).
To access and identify the fuse, you need to remove a small piece of carpet under the glove box held on with 2 plastic fasteners (these just pull off) then there is a small latch which when turned will release the fuse box which is hinged at the back so just pull it down far enough to get your hand in.
Fuse F26 is a 5A and is third from the bottom on the left.
Hope this helps.
jonb73
I'm having a similar problem with my 56 s-max. There is an intermittent fault whereby the alarm goes off spontaneously, sometimes with hazard lights flashing and sometimes without. Occasionally I can disable the alarm with the remote but sometimes the only way to quieten it is to turn on the engine. I have tried disabling the internal scanners but to no avail. The fault has occurred on two nights about ten days apart with no problems in between. After the first occurrence it went into my local dealership where they claimed to be able to find no problem. It's back in the garage today after a second night of frequent disturbances and again a claimed not to be able to find fault, suggesting that wind was causing the air vent louvres to flap and set off the internal sensors! I find this hard to accept, particularly since I had turned off the internal scan. (The Ford technician incidentally claimed this was not a feature of the alarm system which I found a little worrying) After I involved customer care on the main Ford website the garage has claimed to have found a fault with the sensors. Has anyone else experienced this fault? When I queried whether there could be a problem with water getting into the alarm sounded I was told this would lead to a failure of the alarm to sound at all which does not seem to be the experience of others on this forum. As it stands I am waiting for the part to come in and fearing another disrupted night. When I asked the garage if they could pull the fuse as a holding measure they refused and warned me that if I take it out myself it may invalidate my warranty re the alarm system. Much as I love my s-max, this whole episode and the ambivalent at best attitude of the staff at the dealership have me starting to regret going for a Ford.
sobaka
[quote name='jonb73' post='14611' date='Mar 9 2009, 05:44 PM']I'm having a similar problem with my 56 s-max. There is an intermittent fault whereby the alarm goes off spontaneously, sometimes with hazard lights flashing and sometimes without. Occasionally I can disable the alarm with the remote but sometimes the only way to quieten it is to turn on the engine. I have tried disabling the internal scanners but to no avail. The fault has occurred on two nights about ten days apart with no problems in between. After the first occurrence it went into my local dealership where they claimed to be able to find no problem. It's back in the garage today after a second night of frequent disturbances and again a claimed not to be able to find fault, suggesting that wind was causing the air vent louvres to flap and set off the internal sensors! I find this hard to accept, particularly since I had turned off the internal scan. (The Ford technician incidentally claimed this was not a feature of the alarm system which I found a little worrying) After I involved customer care on the main Ford website the garage has claimed to have found a fault with the sensors. Has anyone else experienced this fault? When I queried whether there could be a problem with water getting into the alarm sounded I was told this would lead to a failure of the alarm to sound at all which does not seem to be the experience of others on this forum. As it stands I am waiting for the part to come in and fearing another disrupted night. When I asked the garage if they could pull the fuse as a holding measure they refused and warned me that if I take it out myself it may invalidate my warranty re the alarm system. Much as I love my s-max, this whole episode and the ambivalent at best attitude of the staff at the dealership have me starting to regret going for a Ford.[/quote]

Terrible,
the problem is well known and it is simply unbelievable a dealer can be treating you like this. I would visit another dealer and forget about this one forever.

Good luck
Martin Hinshelwood
I have a couple of problems I noticed:

Updated - 2010-03-26

[list]
[*][s]The satnav crashes out (happened 3 times in 8 months) and the only way to get it working again is to leave the car overnight[/s] - fixed after software update
[*][s]The Computer (nav, radio and everything else) system crashes. Requires restart. (happens every couple of weeks)[/s] - Fixed after software update
[*][s] Sometimes the power from the acellorator "flutters" at constant speed. (happens every few journies, and requires reboot)[/s] - Has not happened after power stering fixed
[*][s]Whining noise from power stearing when turing while moving.[/s] - Fixed by dealer after complete failure. Known fault.
[*][s]Service oil notification for "fix at next service"[/s] - Fixed at next service
[*][s]Alarm problem notification for "fix at next service"[/s] - Fixed by dealer after complete failure (faulty internal intrusion detection device that caused a catastrophic electrical failure).
[*] [s]Bluetooth thelephone integration "redial" button never works an always sais "invalid number"[/s] - Fixed with software update
[*] [s]Bluetooth thelephone integration sometimes fails (requires reboot)[/s] - Fixed with software update
[*] [s]Bluetooth thelephone integration fails to start "Mobile voice recognition" option.[/s] - Fixed with software update
[/list]

I will keep this list updated as I will use it when I take the car in :) Does not stop me loving the car...
Nicc
[quote name='sobaka' post='9523' date='Jan 9 2009, 09:59 PM']Starting this thread so all the troubles you have can have an answer.[/quote]
Brand new to this so hello to all! I have a (almost) 3 yr old 1.9TDI titanium which I love - there have been a few problems over the years (and thanks guys - I was able to solve one of the issues from looking at this site - after the garage - official dealer - had had it 4 times and hadn't a clue!!) - but the current one is becoming increasingly annoying. Has anyone experienced a whining / whistling when accelerating? It is really loud and sounds like I'm being followed by a police car. I can hear the car coming from quite far off!! It's happening all the time - and a friend's mondeo has recently started the same thing. All the garage says is it might be something to do with the turbo - but they don't know - and suggested what they always suggest - a software upgrade (you'll have gathered I'm not overly impressed with my local dealership!)
Anyway- any suggestions would be extremely welcome. It's getting worse by the day!
Thanks :blink:
Pacific
Hi,
New to this as well.
Haven't experienced this persistent whining but know it from accelerating at high speed (motorway) - it is quite loud. Always assumed it was the turbo.
The problems I have found are:
[list]
[*]Faulty indicator switch (leading to parking lights coming on of own accord when the engine is off - potential battery drainer - and motorway hazard as indicators again could come on of own accord - it is a known problem and got it replaced under warranty.
[*]Other issue is how farcically difficult it is to change rear break bulbs :angry: -has any one succeeded?? Please let me know
[/list]

[quote name='Nicc' post='44973' date='Sep 30 2009, 02:46 PM']Brand new to this so hello to all! I have a (almost) 3 yr old 1.9TDI titanium which I love - there have been a few problems over the years (and thanks guys - I was able to solve one of the issues from looking at this site - after the garage - official dealer - had had it 4 times and hadn't a clue!!) - but the current one is becoming increasingly annoying. Has anyone experienced a whining / whistling when accelerating? It is really loud and sounds like I'm being followed by a police car. I can hear the car coming from quite far off!! It's happening all the time - and a friend's mondeo has recently started the same thing. All the garage says is it might be something to do with the turbo - but they don't know - and suggested what they always suggest - a software upgrade (you'll have gathered I'm not overly impressed with my local dealership!)
Anyway- any suggestions would be extremely welcome. It's getting worse by the day!
Thanks :blink:[/quote]
chrisj
Hi

2.0 TDCi not quite 3 years old, 20,000 miles. Problems so far:

Failed turbo
New ABS pump
Faulty alarm control module

Now getting intermittent "Power steering failure" warning - anyone had that one?

Getting worried about the warranty expiring!

Chris
Dawnl
Hi,

I didn't have any warning but mine made a groaning noise when cornering,
When I took it to the garage they took the fluid top up cap off and the fluid was bubbling,
They replaced the steering rack problem continued then they replaced valves and that sorted it.
Don't know if this is any help?

(see my topic page 3 "noisy power steering"




[quote name='chrisj' date='02 February 2010 - 08:58 PM' timestamp='1265143728' post='63062']
Hi

2.0 TDCi not quite 3 years old, 20,000 miles. Problems so far:

Failed turbo
New ABS pump
Faulty alarm control module

Now getting intermittent "Power steering failure" warning - anyone had that one?

Getting worried about the warranty expiring!

Chris
[/quote]
skhwoody
Hi, be gentle its my first post.

Bought a 56 plate 2.0TDi S-Max Titanium two weeks ago and i really love it, however yesterday the reversing/parking aid stopped working, when i put the car in reverse the tone is constant as if i have no clearance front or back. I have been round the vehicle and made sure all the sensors are clear of dirt and still nothing.... what can it be, they worked fine yesterday
tunne1rat
[quote name='skhwoody' date='08 February 2010 - 12:43 AM' timestamp='1265589205' post='64089']
Hi, be gentle its my first post.

Bought a 56 plate 2.0TDi S-Max Titanium two weeks ago and i really love it, however yesterday the reversing/parking aid stopped working, when i put the car in reverse the tone is constant as if i have no clearance front or back. I have been round the vehicle and made sure all the sensors are clear of dirt and still nothing.... what can it be, they worked fine yesterday
[/quote]

Most likely water ingress to one or more of the parking sensors.
Have you washed the car recently?
skhwoody
no, i was going to this weekend as its filthy. I did initially think it was dirt on the sensors so i wiped them clean but made no difference.
stephencooper
[quote name='chrisj' date='02 February 2010 - 08:58 PM' timestamp='1265143728' post='63062']
Hi

2.0 TDCi not quite 3 years old, 20,000 miles. Problems so far:

Failed turbo
New ABS pump
Faulty alarm control module

Now getting intermittent "Power steering failure" warning - anyone had that one?

Getting worried about the warranty expiring!

Chris
[/quote]
Hi there i have the same problem with my car and i had to have a brand new one fitted,i looked on ebay for a cheaper one but they were an extra £100 dearer than ford,just hope you have better luck.
maxxedout
Hi, New to this too but very frustrated - My S-Max is a great car and the alarm fault as described above was fixed in warranty as were the parking sensors however 9 weeks out of warranty the ABS pump has gone - started up all by itself whilst parked up and locked outside the house and almost caught fire - husband managed to get the battery disconnected in time.
Ford say £800+ for a new pump and not getting much joy from them even though its only 2 months out of warranty.

I love the car but they seem to have the same recurring problems that Ford deny. Has anyone else had this problem just out of warranty and how did they get on with Ford?

Oh and did anyone elses almost catch fire?

Cheers
Tony23
Thanks for all your help, my alarm and windscreen wipers had just started playing up about an hour ago. Now with all the fuses removed and car still, we can now get on and start complaining to ford again!!, after last times questions on "why is the clutch going on our 07 plate S-Max after only 38000. Hope they are a bit more responsive this time, not sure if we can carry on telling friends on what a good car it is.

Cheers Again
Adj
Hi, just have problem with power steering malfunction on my smax 2.0 zetex. How much it will cost me if i take to Fod dealer? Previously, I also ave problem with Faulty Alarm Horn box under the wheel arch cousing the wiper mulfunction.





[quote name='chrisj' date='02 February 2010 - 08:58 PM' timestamp='1265143728' post='63062']
Hi

2.0 TDCi not quite 3 years old, 20,000 miles. Problems so far:

Failed turbo
New ABS pump
Faulty alarm control module

Now getting intermittent "Power steering failure" warning - anyone had that one?

Getting worried about the warranty expiring!

Chris
[/quote]
Drummerboy
(2.0L S-Max 07 plate).The same problem occurred yesterday. I was travelling home from work and the windscreen wipers came on on full power for no reason and then stopped. This happened for twenty miles intermittently . No matter what position I pushed the stalk they would not stop. Once home and the doors locked the alarm went off and then stopped. Bizarre before I go down the route of frustrating visits to my local Ford garage any advice?
pickers
Hi, I had a similar problem with the wipers, they stopped working altogether which was dangerous. Luckily I was still under warranty at the time and they replaced the alarm component that was creating the problem. I'll still randomly get the Alarm needs servicing message tho'.

However just recently my steering went all heavy, was told rack had failed needs replacing, that'll be £1300.

Car just out of 3yr warranty with only 26k miles on clock. Ford S-Max 2.0 TDCi Titanium (56 plate).

I'm in talks with their Customer Services about them paying for this as clearly this is a faulty part as opposed to general wear and tear. Right now Customer Services are doing quite the opposite to Servicing the Customer.

Last Ford I'll be buying.

Tempted just to get rid of this now before everything else starts failing that's listed in this thread.
S Max driver
[quote name='Pacific' date='16 January 2010 - 11:23 PM' timestamp='1263683621' post='60359']
Hi,
New to this as well.
Haven't experienced this persistent whining but know it from accelerating at high speed (motorway) - it is quite loud. Always assumed it was the turbo.
The problems I have found are:
[list]
[*]Faulty indicator switch (leading to parking lights coming on of own accord when the engine is off - potential battery drainer - and motorway hazard as indicators again could come on of own accord - it is a known problem and got it replaced under warranty.
[*]Other issue is how farcically difficult it is to change rear break bulbs :angry: -has any one succeeded?? Please let me know
[/list]
[/quote]

I had a rear break bulb go a few months ago. It caused me endless stress over a week.

The manual isn't terribly good at describing how to get at it - you have to take off two covers in the boot area and then grope about for plastic wing nuts with no clear idea of what you are suposed to be doing.

I eventually did that, got the correct bulb out, checked that it really was blown, and put a similar bulb back into the same socket.

That was the least of my problems - the brake light was not fixed and the tail light was too bright.

After a lot of head scratching and taking it all apart several times, I discovered that it is easy to put in the bulb wrongly so that the brake light filament is used for the tail light and the tail light filament is not connected. In essence, worse than when the bulb was first blown.

You cannot see what you are doing to replace the bulb, the pictures in the book are not a lot of help, and small hands are vital, but primarily a lot of luck (or in my case trial and error) is needed to get the bulb in the right way round. A properly engineered socket for the bulb, costing Ford about 10p more in the first place, would have made life a lot easier.

It can be done, but it's tears all the way.
vjeffreys
Hi There I wpould be really interested to kow if anyone has had the same fault i am getting at the ment. The car thinks it is overheating when it is not resulting in loss of power and the whole thing refusing to go above 40.
The bonnet is cool to the touch with all blowers con=ming through cold ??? I am uttely confused.
Thanks all Vicky
colinh
[quote name='pickers' timestamp='1280916757' post='91186']
Hi, I had a similar problem with the wipers, they stopped working altogether which was dangerous. Luckily I was still under warranty at the time and they replaced the alarm component that was creating the problem. I'll still randomly get the Alarm needs servicing message tho'.

However just recently my steering went all heavy, was told rack had failed needs replacing, that'll be £1300.

Car just out of 3yr warranty with only 26k miles on clock. Ford S-Max 2.0 TDCi Titanium (56 plate).

I'm in talks with their Customer Services about them paying for this as clearly this is a faulty part as opposed to general wear and tear. Right now Customer Services are doing quite the opposite to Servicing the Customer.

Last Ford I'll be buying.

Tempted just to get rid of this now before everything else starts failing that's listed in this thread.
[/quote]
We also had the same fault with the Alarm Control Unit and received dreadful service from the Customer Relations people at Ford so this will be the last car we buy from them. We have owned the car from new (2ltr Diesel Titanium) and use it to tow a caravan as well as transport hordes of kids around the place. Really sad as this is an excellent vehicle which is great to drive and thoughtfully designed but the fools who run Customer Relations employ people without technical knowledge. When I asked if they could put me in touch with a knowledgeable person they gave me the number of a phone line with a ridiculous cost per minute - how is that for a PR own goal.
If the Alarm Control Module is replaced and you are still getting the "Alarm Service Required" signal it means that more water is dripping onto the module and it will only be a matter of time before that one fails as well. I replaced the unit myself but made a little "raincoat" for it from a piece of thick polythene and so far have had no further problems. The steel panel directly above the Alarm Control Module has a drainage hole cut into it fitted with a plastic diverter tube. If they had thought to seal the plastic diverter to the steel panel we would all be at least £135 better off. Because they didn't, water pours out around the edge of the diverter and slowly destroys the Alarm Control Module. I have pictures that I took when I replaced the unit if anyone would like to see them!
As you may have gathered Ford Customer relations said that they could not contribute to the cost of the replacement as the fault was caused by water ingress so they weren't liable. I maintain that this is a design fault so we will be taking our money to either BMW or Volvo in the next couple of months.
Ches99
Hi, can I ask anyone that has had the alarm issue on the S Max as to whether they've replaced the alarm module themselves and if there are security bolts how they removed them - thanks!
deko757
I have an 07 Ford S-Max. When I get out of the car and lock the doors the "I" light on the dashboard keeps flashing. When I unlock the car it stops. If I check the messages section on the computer it says there are none.

So what does this mean & am I going to wake up to a flat battery or something?
Stumax
Iím new to this forum group but have to also share my Smax faulty alarm system saga...
The alarm sounded, hazard lights were activated and wipers stopped working all while the car was being driven in heavy rain conditions on a very busy a road during the rush hour on a Friday night. Whilst being driven by wife with our children in the vehicle...it doesnít get much worse than this! The wife had to perform a rapid exit off the road whilst other road user thought she was trying to warn of a pending road accident due to the hazard light flashing
Turning off the ignition, locking the car stopped the alarm...albeit from the lay-by whilst getting wet!
Yes it is all down to the Alarm Horn Sounder unit in the near side front wheel arch. The module is hidden out of view by the plastic inner wheel arch liner. The module is bolted to bracket just behind the suspension strut, very close to the horozontal bulk head pressing. The bulk head has a drain hole in it to allow any rain water to be released. The hole is fitted with a plastic diverter tube...but the fit of the diverter tube is not good and any water drips off the drain tube and on the alarm module and or its connecting wiring loom.
The modules purpose is sound an internal alarm horn if the vehicle is broken into, within the module it is supported by it own rechargeable battery backup, this is ensure the alarm will still sound if the main vehicle battery is removed or disconnected.
This module is manufactured by Delphi for Ford the same component is fitted to Freelander II.
Once the alarm horn sounder module is damp it is likely to breakdown. The breakdown is due to the electronics within the module shorting out, this will cause permanent damage. Root cause effects are varied from making false alarm sound, activating the hazard lights and sending a false signal to the wiper control module that demobilises the front windscreen function.
If youíre wondering why Iím so sure of these facts itís because I took out the wheel arch liner and unplugged the module and then the wipers worked fine. I then dismantled the module to see the PCB and its tiny surface mount components burnt with signs water stains!
Although Ford MoCo stock standard answer is that they are not responsible for water ingress, I have to totally disagree; I'm in no way responsible for the design of this poor system. The Failure Mode is very dangerous and warrants safety recall and proven corrective measures implemented.
I have complained to Mr Andy Barratt Customer Services Director at Ford, I will post his response as soon as it arrives, Iím hopeful of a refund of my £200 bill I got for this problem. Annoying as my car has only covered 28k miles.
In the mean time Iím preparing a 'safety defect report to VOSA, I recommend that all other owners with this fault do the same to force some action, see link below for the form.
http://www.vosa.gov.uk/vosa/repository/vehicle%20safety%20defect%20report.doc
Also I will contact my local trading standards office as this is a safety issue.
jezzer
An amazing coincidence considering the post yesterday (Good Work Stumax), I have been outside trying to figure out why my front wipers have suddenly stopped working. Fuse seems Ok so is the alarm module the problem? There are no other symptoms.

I have removed the F26 fuse from the central fuse box but this didnt seem to make any difference!

I guess this is down to the battery backup so im wondering how long it would take to drain down. I dont want to start pulling the arch apart to get at the alarm unit itself.

If i take this to a dealer how much will it cost me ?

Jezzer

S Max 2.0 TDCI Titanium 56 Reg
kirsty27
i have a s-max tdci 07 and have noticed a whinning when driving, any ideas? thanks
Stumax
Hello Jezzer,

Good news...I'm glad my notes & experiances are being of use to someone.

The bad news is..

1. In the short term the only way i could reactivate the front wippers was to un plug the alarm sounder module located in the wheel arch. Bit tricky as I found the only way was to unbolt the whole thing as to be able to see how the wiring cable was snap fitted in to the sounder unit itself.

2. Once water ingress has taken place its unlikley that drying out will recover the problem as the damage has been done to the PCB and its mounted electronic components, you could see the surface mount resistors on my unit had virtually been burnt off the board.

3. It cost me £250 at a Ford dealer to replace a new unit and reset the alarm fault display on the dashboard etc.

4. Im awaiting a reply from Ford, Im not holding my breath, howver I've had some serious advice that Im not likley to get any thing. I'll keep this forum posted with any update. You never know perhaps thos really helpfull Ford people might read our remarks..
femdad
[quote name='jonb73' timestamp='1236616487' post='14611']
I'm having a similar problem with my 56 s-max. There is an intermittent fault whereby the alarm goes off spontaneously, sometimes with hazard lights flashing and sometimes without. Occasionally I can disable the alarm with the remote but sometimes the only way to quieten it is to turn on the engine. I have tried disabling the internal scanners but to no avail. The fault has occurred on two nights about ten days apart with no problems in between. After the first occurrence it went into my local dealership where they claimed to be able to find no problem. It's back in the garage today after a second night of frequent disturbances and again a claimed not to be able to find fault, suggesting that wind was causing the air vent louvres to flap and set off the internal sensors! I find this hard to accept, particularly since I had turned off the internal scan. (The Ford technician incidentally claimed this was not a feature of the alarm system which I found a little worrying) After I involved customer care on the main Ford website the garage has claimed to have found a fault with the sensors. Has anyone else experienced this fault? When I queried whether there could be a problem with water getting into the alarm sounded I was told this would lead to a failure of the alarm to sound at all which does not seem to be the experience of others on this forum. As it stands I am waiting for the part to come in and fearing another disrupted night. When I asked the garage if they could pull the fuse as a holding measure they refused and warned me that if I take it out myself it may invalidate my warranty re the alarm system. Much as I love my s-max, this whole episode and the ambivalent at best attitude of the staff at the dealership have me starting to regret going for a Ford.
[/quote]
femdad
Pls how can i disable/turn off internal scanners/sensors ford mondeo lx auto 06
137699
[quote name='femdad' timestamp='1296825633' post='112584']
Pls how can i disable/turn off internal scanners/sensors ford mondeo lx auto 06
[/quote]

Errr... you could try asking in the Mondeo forum instead of the S-max one? That might be a good starting point! Especially as this thread is for people to log issues with their smax, not ask "how do I" questions about thier Mondeo???!!!!

BUT, if it's the same as the smax you will find it in the menus controlled by the right hand toggle-switch on the steering wheel. I have mine set to "ask on exit" as sometimes I leave the dog in the car.
Robox
[quote name='Stumax' timestamp='1295021794' post='109899']
Iím new to this forum group but have to also share my Smax faulty alarm system saga...
The alarm sounded, hazard lights were activated and wipers stopped working all while the car was being driven in heavy rain conditions on a very busy a road during the rush hour on a Friday night. Whilst being driven by wife with our children in the vehicle...it doesnít get much worse than this! The wife had to perform a rapid exit off the road whilst other road user thought she was trying to warn of a pending road accident due to the hazard light flashing
Turning off the ignition, locking the car stopped the alarm...albeit from the lay-by whilst getting wet!
Yes it is all down to the Alarm Horn Sounder unit in the near side front wheel arch. The module is hidden out of view by the plastic inner wheel arch liner. The module is bolted to bracket just behind the suspension strut, very close to the horozontal bulk head pressing. The bulk head has a drain hole in it to allow any rain water to be released. The hole is fitted with a plastic diverter tube...but the fit of the diverter tube is not good and any water drips off the drain tube and on the alarm module and or its connecting wiring loom.
The modules purpose is sound an internal alarm horn if the vehicle is broken into, within the module it is supported by it own rechargeable battery backup, this is ensure the alarm will still sound if the main vehicle battery is removed or disconnected.
This module is manufactured by Delphi for Ford the same component is fitted to Freelander II.
Once the alarm horn sounder module is damp it is likely to breakdown. The breakdown is due to the electronics within the module shorting out, this will cause permanent damage. Root cause effects are varied from making false alarm sound, activating the hazard lights and sending a false signal to the wiper control module that demobilises the front windscreen function.
If youíre wondering why Iím so sure of these facts itís because I took out the wheel arch liner and unplugged the module and then the wipers worked fine. I then dismantled the module to see the PCB and its tiny surface mount components burnt with signs water stains!
Although Ford MoCo stock standard answer is that they are not responsible for water ingress, I have to totally disagree; I'm in no way responsible for the design of this poor system. The Failure Mode is very dangerous and warrants safety recall and proven corrective measures implemented.
I have complained to Mr Andy Barratt Customer Services Director at Ford, I will post his response as soon as it arrives, Iím hopeful of a refund of my £200 bill I got for this problem. Annoying as my car has only covered 28k miles.
In the mean time Iím preparing a 'safety defect report to VOSA, I recommend that all other owners with this fault do the same to force some action, see link below for the form.
http://www.vosa.gov.uk/vosa/repository/vehicle%20safety%20defect%20report.doc
Also I will contact my local trading standards office as this is a safety issue.
[/quote]
Do post the response when you get it, Stumax. I've just got my SMax back from Ford and I'm £520 the lighter. Same wipers/alarm problem. We arrived off the ferry at Southampton and the wipers were going full-whack as soon as I turned on the engine. Stopped at a Ford garage on the way home who said that it was the alarm module that was faulty but they didn't have the part. Wipers settled down on the way home but then, that evening, the alarm kept going off. Looked at an earlier post here and removed (the infamous) fuse 26 which solved the alarm problem. And then ten days later the wipers started going again, so removed the wiper module fuse and booked the car in with Ford. They told me they'd need to replace the "Horn assy - part 1667961" (£123) and the "Sensor and bracket - interior scan - part 1670435" (£167) and that it would be 1.5 hours labour. It does seem ridiculous that this is not seen as a safety issue - and is there every likelihood this will happen again? And I'm still not entirely sure whether the two parts have become faulty at the same, related to the same issue. We could possibly have survived without the interior scan anyway, but Ford said that they couldn't guarantee that without this being changed, the alarm may still malfunction. Anyone shed any light? And are these costs unusually high - paid for now anyway...
ps - also have the whining turbo which doesn't seem to be affecting the power, just a bit embarrassing going down the street. Have had it for about 7 months now without change. Am wondering what will happen next.
rubbishwithcars
[quote name='sobaka' timestamp='1234965128' post='12499']
First entry in this topic courtesy tunne1rat:

As some of you are now aware, the biggest problem with the s-max is the poxy alarm!
The problem is caused by water getting into the alarm sounder module which is located under the front ns wheel arch.
The only cure is to get the alarm sounder replaced at the dealers.
In the mean time, fuse F26 in the central fuse box provides the power to the alarm sounder. Unfortunately Ford also provided this sounder with an internal battery, so pulling the fuse will not instantly silence the alarm but will eventually as the battery drains and will prevent the alarm from sounding again while you are waiting for the part to arrive at the dealers! (The wipers will also return to normal function).
To access and identify the fuse, you need to remove a small piece of carpet under the glove box held on with 2 plastic fasteners (these just pull off) then there is a small latch which when turned will release the fuse box which is hinged at the back so just pull it down far enough to get your hand in.
Fuse F26 is a 5A and is third from the bottom on the left.
Hope this helps.
[/quote]


Just wanted to say thank you, a lot! I have absolutely no idea when it comes to cars and on the tenth time of me having to get up to the alarm on my friggin S Max going off and just before I started pulling out what little of my hair I have left RRRRRR. I thought I'd pop the question in to Google, and it took me straight here to your blog so I tried your recommendation and so far, 45 mins later, it hasn't gone off again. From me, my wife and I'm sure all of my neighbors a massive thank you for this advice. Your a gent sir!
BigRab74
We purchased our S-Max from Ford Direct in April 2010 (car registered November 2009).

Not sure if anyone will have had similar issues to the one we have experienced, but recently our Tyre Pressure Monitoring System (TPMS) decided to throw a wobbly. Cut to the chase - all four tyre pressure sensors need to be replaced because they are cracked! Also the nuts that hold the valves in place had corroded. I asked what could have caused the corrosion within such a short space of time, and the local Ford mechanic believes it to be a manufacturing fault, and has placed a 'Global Concern Report' with Ford. Ford have apparently said that although they normally only guarantee things like valves for 12 months, in our case, they will replace the whole lot free of charge. Would be interested to know if there are other people with similar problems with the pressure sensor valves corroding/cracking because for a car that's only 14 months old it just shouldn't happen.

As a side issue, the wheel alignment needs doing - curse these potholes!
M H
Hi,

Same problem with S-Max Alarm Module on an '07-plate as the rest of you.

How long before Ford recognise this as a design fault and manufacture a relatively cheap plastic shroud / water diverter, rather than owners incurring expensive repairs following what could be a very dangerous fault in particular situations?

The first time a serious accident is caused by this known and frequently-recurring problem, Ford could find itself the subject of a significant damages claim (not that I approve of our becoming-American-style litigation regime).

Ford: S-Max recall for minor mod or beware!
Pdubya
First time brosing here as my S Max is giving us grief!

We bought the car in September 09, a 56 plate 2.0 TDCI Titanium with 40k on the clock, in December 09 the flywheel failed and ford replaced under the warranty provided.
Now 14 months and 10400 miles later the flywheel has failed again!!

My dealer are being quite helpful but advised me to talk to "Ford Customer Relations", I think they best comment the guy said was "Well you are the second owner of the vehicle and it is out of its original manufacturers warranty" I read that as you bought it second hand so its not our fault, so should you buy an "approved" used Ford vehicle???
I said I understand that it is out of its original warranty but it is a "new" genuine Ford replacement part that has failed not an original part from when the car was new.
Should a flywheel fail after 10400 miles????
He asked if I was going to accept the 50% contribution to the cost of the part, but when I said its £1400 and the part is not the expensive part he said thats all that was on offer and I would get a new warranty with the part, all well and good untill it fails again after 14 months!!!
I added that if they do not accept liabilty and help me out I would probably chop the car in and never buy a Ford again......

Customer relations my eye!!!

I also have the Turbo whistle, like a leak in an air pipe somewhere, the airbag light is on/off intermittently too.

Time to get shot me thinks............

Any one else had probs with the flywheel issue ???
RosieConnor
[quote name='sobaka' timestamp='1231593424' post='9580']
posting just to get this on top, if anyone has a problem with smax don't hesitate
[/quote]

Hello

Hope you can help me. I bought a 2.5 Smax titanium 56 plate in December 2007 from new. It instantly developed electrical faults including, controls on steering wheel not working, external temp sensor not working, windscreen blades not working, washer bottle leaking. took the car back to dealership who could not find any faults on computor.

Took back several times and no faults could be detected and so therefore faults not fixed.

took the car to dealership for MOT in December and it passed no problems.

March this yr the car suddenly had a complete power failure whilst driving along. It was recovered to the dealership where an electrical problem was diagnosed by the recovery driver. However the dealership are saying the vehicle has no oil in it but cannot see a oil leak? The have taken the sump of the engine and diagnosed new engine, new turbo, new gasket etc £9188 cost.

As the car has only just come out of warranty and has done 38k miles I refuse to beleive that I am responsible for these costs?

Has anybody experienced this kind of complete failure?
I would be really grateful for any reponses ?

Many thanks
Rosie
gumpie
hi,
this is my first post so go easy for any mistakes. i bought a 2.0 tdci titanium 56 plate in december.it has 49k on the clock and only 1 owner from new with full ford service history.since i've had it my parking sensors have failed 4 times and my turbo has failed twice.main thing the turbo.when i'm accelerating the power suddenly goes then once i've turned the car off & back on it works fine for a while.ford keep fobbing me off with "it's my glow plugs" or "we found a break in ur wiring" but still the problem persists.can anyone help.

also can anyone tell me if the sony 6006 cdc have the bluetooth facility and if so should i be able to connect my phone to it. cheers
RachelW
Hello
Posting this in case anyone else has come across the same problems and has a clue how to fix them \ had any dealings with Ford they can share

Problem 1 - Unable to open boot and petrol cap. Everything fine until the weekend when we went to fill up with fuel and now cannot get the door covering the petrol cap open. It is acting like the car is locked (even though it isn't). We also cannot get the boot open as despite using the remote button on the key fob it stays locked, again even when the car is unlocked. It's in Ford at the moment as without being able to put diesel in it the car is pretty useless. Ford don't seem to know what the problem is and want to charge £160 to "investigate".

Problem 2 - random sudden deflation of tyres. Probably my most worrying concern. We have now on 6 separate occasions had tyres suddenly deflate on us for no apparent reason. This includes the original fit tyres from Ford plus replacements. We've had the valves changed each time, used different tyre fitters and the tyres in question have always had a good amount of tread left and no other obvious signs of damage. Once this appeared to happen overnight but on the other 5 occasions this has happened when I have been driving at speed on dual carriageway \ motorway. We've raised the problem with Ford who dismissed it as "one of those things" however after 5 flats at speed I am feeling lucky to be alive!

Problem 3 - Parking sensors stopped working. Annoying but irrelevant whilst we cannot drive the car anyway.

We've also had the problem with the air con leaking into the drivers footwell, the bonnet catch sticking preventing us from closing the bonnet properly, had to have the boot catch replaced after it failed and we could not close the boot at all and generally I have been unhappy with the general quality of finish as bits seem to keep falling off. We are not intending to buy Ford again!
137699
Problem 1 - I'd say these are two unrelated faults. The boot lock is well known to fail. Can you hear the lock solenoid working when you press the open button? You can try pressing down hard on the boot lid whilst pressing the open button and you might be able to open it - otherwise there is a TSB article on how to open a stuck tailgate, but be warned, it involves hacking apart all the trim inside the boot area to force the lock open.
We have had issue with our fuel flap not opening in cold weather. Repeated pushing of the flap usually manages to get it to pop open, but it sounds like yours may be a little more involved than that.

Problem 2 - Are you sure you don't have some local kids (or an enemy in your street) letting your tyres down? Deflation can be caused by faulty valves, but as you said you'd had these changed then I cannot see the issue. Have you checked the rims for buckling (usually on the inside of the rim if its likely to happen)?


Problem 3 - When you say stopped working - are you saying there is no beeping at all? Or is the opposite true - they're beeping all the time?
jns2011
hi all
we just brought a 56 plate 2.5 turbo s max , couple of things
does it have a cambelt or chain?
how do i connect my phone to the bluetooth?
also the curise control has stopped working
please help.
137699
>> does it have a cambelt or chain?
Chain

>> how do i connect my phone to the bluetooth?
Look in the manual - it's all explained, but in brief, you get your phone to search for the car - it pairs with "Ford Audio".

>> also the curise control has stopped working
Have you switched it on? Not aware of any cruise faults...?
jns2011
[quote name='137699' timestamp='1308122494' post='131835']
>> does it have a cambelt or chain?
Chain

>> how do i connect my phone to the bluetooth?
Look in the manual - it's all explained, but in brief, you get your phone to search for the car - it pairs with "Ford Audio".

>> also the curise control has stopped working
Have you switched it on? Not aware of any cruise faults...?
[/quote]

thats brilliant thank you , with the cruise control it comes up and says cruise control ready but when you set the speed nothing happens, and bluetooth i switch bt on in the advance menu ,only seems to stay on for 20 seconds and then switches off.is it me being dumb or is it the car!!
137699
How do you know the bluetooth is only on for 20 seconds? What are you using to monitor the bluetooth signal?
Have you managed to pair your phone with the bluetooth system?

As for the cruise - I can't help you with that. Perhaps the right-hand buttons on the steering wheel are defective and that's why you can't set a speed?
jemcs
[quote name='sobaka' timestamp='1231534170' post='9523']
Starting this thread so all the troubles you have can have an answer.
[/quote]
Newbie to this, but need some help asap. We are looking to buy an smax 2.0TDCi 07 reg. Great car, apart from what can only describe as a 'winding down' noise from engine on turning off ignition. It is quite loud from outside of car. We had a test drive with the owner, who said since he had it(sep10), it has always made that noise. Have not noticed this on any other smax we have had a test drive in. Help! We really like this car, but want to know if we are buying into a major problem! Thanks.
137699
Could be a noisy turbo - can you hear a "siren" type noise as you're driving along (a bit like a police siren)?
137699
Could be a noisy turbo - can you hear a "siren" type noise as you're driving along (a bit like a police siren)?
kisscycles
[font="Verdana"]Just had the alarm module replaced and it restored the wipers to working! and the auto on headlight function. The plonker that designed this electrical system needs a very firm kick up the rear... crazy. Better for the radio to be taken out when the alarm battery fails - at least you can drive legaly without a radio!

cost - £145 Essex Ford rayleigh (parts & labour)[/font]
markandcha
3rd baby on the way and what with us being two full time working parents working different shifts, our driveway looks like a posh taxi firm with 2 x 57reg 2.0 tdci titanium smaxs (mine looks better with the x-pack wheels, think the wifes jealous)...

Anyways..

Having read through this thread, few questions:

a) This alarm problem, is there anything we can do before we have the problem, to waterproof/shield this unit prone to water ingress

B) my 6 cd autochanger has a "mech" fault, is that going to be a big job - not the end of the world now with ipods...

c) I have the pano roof, and I appear to be missing 1 of the roof rack 10cm long plastic slats , near drivers door. I should be able to get them from ford?

d) how much is a travelpilot nx recent sat nav update on dvd?

thanks guys for this forum..
137699
Probably best to ask these questions over on www.smaxownersclub.com


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