November 23, 2011, 4:56 pm
Oh Dear.....Went to collect the car today and noticed an immediate (bad) judder when pulling away from the dealers house in auto mode. The judder definately wasn't there when I tested it on Saturday night, but the car had been warmed up and to be fair I may have been mistaking the judder as lethargy. The noise from the judder was actually quite scary and it has completely put my wife off the car. To make matters worse we got the the garage to pop some Petrol in it, and the battery died so we were stuck like lemons at the pumps waiting for support.
Now - to be fair to the dealer he was amazing.! Came to our rescue at the Garage, Jumped the car, took us back to his house and promptly refunded ALL of our money (cash!) without question. He then proceeded to drive us home (35 miles) with the car in semi-auto and it didn't judder once?!! It Just had a slight stutter when going up a pretty steep hill.
I've asked the dealer if he would consider fixing and reselling us the car fixed, but he doesn't want to lose more money on the car, and has basically said now that he knows about the fault he would consider a small discount if I want to rectify the issue myself. He also stated that he will not sell the car with a known issue without telling the next potential buyer, and I totally believe him. He seems a proper genuine car dealer. So it's a case of take a (small £100) discount and accept the fault is on the car - or walk away.
So, after that long rabble, I wondered if any of you had experienced this before and could potentially give me some indicative figures for the repair? I have read up on Acctuator replacement being one potential fix @ Approx £120 plus labour?
Does anyone have any other ideas - or - should I just walk away? The car is lovely and drives like new in semi-auto!! Very gutted, blown a lot of cash sorting insurance etc would really like to buy it...
Any Help or comments appreciated....
I won't name the dealer in question, but total respect to them. They were very courtious and reassuring to both me and my wife and I am very thankful of that.