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hi, i have just joined the forum (should have done this yesterday!!!!) The very same thing happened to my 2003 1.6 focus. I had to travel 16 miles to have it checked out as the local dealer did not have an aircon tester. The local dealer is 1/2 a mile away. I was charged £140.15 for a new resistor to be fitted. The part only cost £9.28 ex vat. Does anyone know the complaints procedure for Ford dealerships? All they have on their website is an insurance complaints procedure.