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Cockney Boy

Budding Enthusiast
  • Content count

    12
  • Joined

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About Cockney Boy

  • Rank
    Member

Contact Methods

  • First Name Richard

Profile Information

  • Gender* Male
  • Ford Model Ford S-Max Titainium X Sport
  • Ford Year 2011
  • UK/Ireland Location Buckinghamshire
  • Annual Mileage 20,001 to 25,000
  • Interests Car Modification
  1. On a few occcations when i open my car door on my 2011 S-Max i get the Immobilizer Active alert and my car wont start, even tho i have my car fob in my hand (otherwise it wouldnt have opened my car) On all three occations i called Ford Assist out. AA chip up and scratch their heads. on one occation it just reset itself after about 10 minutes, but the last time the car battery had to be disconnected for a few minutes and it then worked. The car goes in for this fault to be checked under warranty but im not holding much hope with my local garage. Is this a common problem with keyless entry on Fords?
  2. Noisey Fan Motor, Being Sold A Pack Of Lies By Dealer

    Just had a letter from Ford who are investigating the issue. They have also sent me a free 36 Month service letter. This wasnt what i was after just a garage to do warranty work when it was requried. let hope Perry's of Aylesbury learn from this and bette their customer service, i wont hold my breath tho
  3. S-Max 'immobiliser Active'.

    Having the same problme here. Only today i get in my S-Max, press the engine start button and nothing. Called Ford Asssit out (AA Turn up !!!) and all he did was remove the car battery for 10 seconds, re-connect and away it went !!!! Think it must be getting a spike when you open the car door or something, as this is the 6th time its happended but all previous times i left it for 30 minutes and it cleared itself. Pointless taking it to Ford i feel as i will only get fed a pack of lies.
  4. Noisey Fan Motor, Being Sold A Pack Of Lies By Dealer

    Well the car went in for its fan motor to be changed and it doesnt sound like a WW2 bomber anymore :) And it took two guys 3 hours to do it, just hope now that when it goes all back together i dont get any squeaks or rattles I will now be sending a letter into Ford telling them off the poor service ive had at perry'sAylesbury along with a letter of commendation to Thame Ford for their excellent level of service.
  5. Noisey Fan Motor, Being Sold A Pack Of Lies By Dealer

    The crazy thing is, my brother in law is a technician there, and he said today that all the staff have recently been on a course to stop that type of incident from happeneing !!!! Think that guy was on holiday that day
  6. Noisey Fan Motor, Being Sold A Pack Of Lies By Dealer

    Off at a tangelt here, but i couldnt help sayig this. I ordered a touch up paint from the part counter at Aylesbury Perry's a week ago, got a call form a nice lady who told me that it was in and ready for collection. popped in there yesterday at about 5.30, went up to the parts counter where the guy behind the counter was speaking to a woman about parts ( i assumed is was a customer) so i stood there for about 4 minutes, the guy clearly see's me but continues to chat to the woman, its only when she turned around a bit that i saw her "Perrys" staff badge. So without hesitation i blew my top and said "F*** it you can keep your paint" and walked off, only to hear the woman say "he's free now"...... Why oh why do dealerships like that still be in business? No customer facing skills what so ever, at least the guy could have done was say "ill be with you in two minutes" and i would have been ok with it. Ford will get to hear of this and it will be a statement of "give me three good reasons why i should buy another Ford?" Sorry for the rant :(
  7. Noisey Fan Motor, Being Sold A Pack Of Lies By Dealer

    Latest update is the replacment fan is on back order....The guy kindly phoned me today and said "chances are its quite a common fault as normally it onyl takes a few days"
  8. Noisey Fan Motor, Being Sold A Pack Of Lies By Dealer

    Latest update on the matter. Took the car to another Ford Dealer in Thame Oxfordshire and the experience couldnt have been better. The guy listened to my problem, and came up with a few possibel causes, none of which was a leaf!. They took the car away and was back in 30 minutes, i was expecting to be told that there was nothing wrong, but to my suprise the guy said "before we start taking your car apart we want to order in a fan motor, so if it is that then at least we have it there to replace" he said it would take about 3-4 days as its not normally something that goes wrong. Why on earth couldn't Perry's of Aylesbury have said that? it does seem they dont like anything warranty even though they get paid for it. Will keep you guys updated on the new part when fitted.
  9. Noisey Fan Motor, Being Sold A Pack Of Lies By Dealer

    Its booked in with another dealer and he immediately said that it could be a pollen filter that was not correctly put back (doubtful) as the recent insoection would have involved the removal anyway (im assuming) he did say that leaf's could get in, but a leaf isnt going to make my steering wheel vibrate. Its booked in on the 20th so ill report back. But this isnt the first issue ive had with perrys Aylesbury and i would rather drive 20 miles to a decent garage than waste my time at one who argues about warranty or "not our problem" attitude. Where has decent customer service gone?
  10. Ive got a 2011 S-Max Titanium X Sport and over the last few weeks ive noticed that the fan motor sounds like a WW2 Bomber when on speed setting 7. I booked it in at my local Dealer (Perry of Aylesbury) and asked to investigate it as i felt that the sound was the fan motor being out of balance. To my disgust they came up with the following lame excuse and refused to take it any further. "We inserted a camera into the heater box and found a Leaf" I asked how did it get there and the guy bhind the counter just shrugged his shoulders. so i asked "Well did you take it out?" he replied "No as its not covered under warranty" I was sitting there thinking if the tech really did find a leaf why didnt he do the right thing and remove it? or was there acutally a leaf int here? My bet is that the fan is out of balance (i can feel the vibration throught he steering wheel) and it will be a dockyard job to remove and replace the motor. But i looked under the bonnet and there is no way that anything large than a Fly could make it into the heater/motor box. At the time i should have asked to speak to the technician and say "well wheres the video footage?" So what should i do about the above? take it back and demand that they show me the leaf or contact Ford Direct and tell them that their dealer is telling their customer lies and doubting weather to use them ever again? Over to you :(
  11. Hi guys, Im new to the forum so be gentle Ive worked on may Audi's in the past and upgraded the nav to allow for a TV tuner to be fitted and be viewed on the screen. Is there an option to have an external imput on the quadlock connector on the back of the HU?
  12. New Boy From Bucks

    Hi all, Just registered today as im picking up a new S-max and keen to look at some modification that can be done to the car. Has Audi's in the past and fancied a change and the S-Max looks quite a nice change