Ford Owners Club - Ford Forums Messages
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Just want to let you know that FMC will usually cover the cost of replacing trim items as a good will gesture if the item is just outside of warranty, but will also usually assist with any repairs if your vehicle is below 45 mths, your local dealer will usually do this for you without you having to contact FMC. It is based on loyalty so if you use your dealer for sales and service then there is no reason why they should not cover the full cost of this for you. However if you do not get a satisfactory result from the dealer you can contact Ford customer relationship center on 0845 841 1111 they will contact the dealer to discuss this with them on your behalf and try to get this sorted for you.