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About wisewords

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  1. Spark Plug Blown Leads To Bore Damage

    Car is 2 and a half years old. Sold with remainder of manufac warranty just over a year ago. Serviced before purchase by selling garage main dealer(multi). It is driven by my son (no he is not a boy racer- he's 24 and a teacher). He noticed a loss of power and I told him to get it checked when he took it for a service. He does not recall a sudden loss of power. One communication from dealer states: you reported struggling at high gear, low speed and lacking acceleration. On Inspection it was found to be caused by Number 4 spark plug failure. Number 4 spark plug ceramic had broken up inside the engine. All the spark plugs were replaced. The Fiesta was booked in for diagnosis of the ticking noise on the 29.10.12 following the report from the service. The engine has been stripped and examined. Number 4 cylinder bore is scored and to rectify this, a short block engine would be required. They and we assumed it would be covered under warranty until we heard that Ford warranty had refused it. The ford warranty comes in two parts the Ford Base warranty (1st year) and then Ford Protect which is not so comprehensive- so beware that is their excuse. I had assumed at the time of purchase that we had the full manufacturers warranty. Thanks for your interest and any help appreciated.
  2. Spark Plug Blown Leads To Bore Damage

    thanks for your support. The reason for the post was twofold- one to see if it had occurred to others and two to gather more information about possible faults. I argued the 'how do you know it was the spark plugs' (answer that is what we believe) but it was actually Ford warranty that turned down the claim. I wasn't able to put forward any other cause but why should I have to? It was impossible to contact warranty dept direct you have to go thru Cust. Relations- basically a method to stop you talking to anyone with any power. Beware your Ford warranty. I'd be interested in other ideas. No I won't go away.
  3. Has this happened to anyone else?Under warranty Ford fiesta- spark plug blew leading to a bill of over 3 grand- Engine Found No4 bore damaged, requires new short engine block. Replaced engine short block, replaced all relevant gaskets, nuts/bolts etc.’ Ford say not coverered because engine fault caused by spark plug which is only covered for one year
  4. Welcome to the Ford forums wisewords :)