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Hi there My car is in the garage as we speak, and they agreed to do the work for £99 plus VAT not including diagnostic. This is a rate Ford agreed after a watchdog programme highlighted the common Focus cluster problem. I took the car in this morning and signed a form saying £99 plus VAT and I now get a call at 3pm saying they can't do that price and it will be £229 plus VAT. Am I within my rights to take this further? Also, can I ask which Ford garage did your repair and how much they charged, as this cost shouldn't be any different!!!
Hi there I've joined this site to talk about my car problem and it seems its exactly the same as yours! I have a 2003 1.6 petrol focus. It juddered a few months ago and I had the coil pack changed and everything was fine. Then intermittently I would be driving and the cluster goes wild and goes up an down (as if power goes for a few seconds) with the engine management light going on and off. This comes and goes an has been going on for a few months. Then recently the exclamation mark light and battery light sometimes come on along with the engine management light, absolutely no dials and just dashes where the mileage should be. Then after 15 to 20 mins everything comes back again. The car drives absolutely fine and there has been absolutely no difference in performance at all. Do you think it's the same problem? Also can you tell me exactly what you had to get done and estimate of cost? I don't want to get ripped off, I have heard people being charged £500 to get diagnostics and clusters changed! Your help would be amazing. Many thanks! Ben