Thanks jeebowhite - that's why I have not noticed anything.
I use SMC in Sittingbourne - my wife has had two Fiesta's from them over the past 8yrs and they have taken care of both extremely well.
I bought the new Fiesta and my Focus in December last year from them and I have a very good relationship with Sales, parts and Service - this probably helps in the level of Customer service I get - that and the £36k I spent in December of course.
I used Dagenham Motors for my Wife's first Fiesta about 12yrs ago and I was not at all impressed with them. As I say it WAS 12yrs ago - plus it's too far away.
Thanks again for your reply on DPF