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update: well my dealer has finally got back to me, and has admitted that ford have incorrectly fitted 16" alloys instead of 17s to a small minority of there cars at build. The ford ettis site, states that 16's has been fitted to my car, however, my dealer says they cannot change the alloys to 17's, not sure why they couldn't, and as a gesture of good will, they have offered me through ford, a cash settlement and not a bad one to be honest!! as long as i can live with the 16's fitted, which i suppose i could! The wife is thinking xmas shopping with the settlement if i take it!! I can always change the car in a years time anyway!! Thanks everyone for their input, very much appreciated.
Hi I am new to this forum and i would like some advice. I puchased a new (63) mondeo graphite 1.6 115ps TDCI eco last week on the options scheme, and the car was fitted with 16" alloys, the brochure, and and all specs i have seen indicate i should have 17" alloys fitted as standard, my ford dealer is looking into this, but would appear to be dragging their heels a bit and i am not getting anywhere fast. I have since found out by another ford dealer, that a small number of Mondeo Graphite's have been incorrectly fitted with 16" alloys at build, i guess i have fallen into that group. I very much prefer to have 17" alloys as that is what i am paying for for, and one of the reasons i went for this. Does anyone know what my rights are, should my dealer take the car in and fit 17" alloys or do they not have any responsilbity, as this is a ford motor company issue and not a dealer issue. any advice greatly recieved. Many thanks