• Announcements

    • Stoney871

      Posting in General Chat thread.   11/11/2017

      it has been noted that too many Members are posting messages in the General Chat area instead of the correct Forums. Any messages posted in the General Chat area that are not General Chat will be deleted without warning and offenders may recieve warning points if repeated instances are seen from that Member. There are plenty of different Club areas that encompass 99% of Ford related posts, please select and use the correct one. If anyone is not sure of which area to post something then feel free to P/M myself or other Senior Staff for guidance. The Moderating Staff are having to spend far too much time chasing this problem instead of maintaining the other areas of the forum.


Gitfinger

Budding Enthusiast
  • Content count

    15
  • Joined

  • Last visited

About Gitfinger

  • Rank
    Member

Contact Methods

  • First Name
    Neil

Profile Information

  • Gender*
    Male
  • Ford Model
    Focus Titanium
  • Ford Year
    2015
  • UK/Ireland Location
    Lancashire
  1. Update Sync 2 The Easy Way

    My dealer was originally saying they couldn't install it because Ford had suspended the 3.10 update due to problems with it. They ended up getting permission off Ford to do it to see if it fixed the USB problem so I'm not sure if it's officially supported at the moment.
  2. Update Sync 2 The Easy Way

    My dealer has updated my Sync II unit, as I was having problems with the dash USB port on my Focus. It didn't fix the fault, as that turned out to be a faulty connection but my software version is now 3.10.16180 and the Nav version 5.67.6.
  3. Focus Titanium USB port on dash

    It has been repaired and is now working correctly. Apparently it was a loose connection so much for the Ford 'Technical' team saying it was for charging only! However, I do now have the latest software version loaded on the Sync II unit!
  4. Focus Titanium USB port on dash

    I know it would only trickle charge but the problem with it was it was not doing anything, it wouldn't recognise a memory stick or even trickle charge the phone. I was being told by my dealer, who had consulted the Ford technical team, that it was only for charging a phone and nothing else, it took 4 trips to the dealer and a lot of arguing, with the helpful information provided by members on this forum to back me up, before they admitted it was faulty. I have a proper charger but I wasn't just going to give up and walk away, I suppose drive away would be more accurate, when I knew the USB port was faulty. Anyway, thanks for all of the replies some of them were very helpful, which I appreciate.
  5. Focus Titanium USB port on dash

    Well I've finally got somewhere, after meeting the technician (mechanic) we tested his phone in the car, it didn't charge. He went and got the technicians phone, who said there was nothing wrong with the USB port because it was charging his phone, plugged it in, it didn't charge! I had downloaded an app on my phone called Ampere to test both the USB ports, the media hub USB was outputting around 480 mAh but the dash USB was outputting less than half of that, this is why it would not charge. The technician said he'd check his wife's car as it was the same spec and age as mine and call me the next day. He called next day and confirmed that the dash USB port on his wife's car charged his phone and played music off a memory stick. With all this information they have now finally admitted there is a fault with the dash USB port, however, now they are blaming it on the Sync 2 software and saying it needs an update, which they can't do because Ford have put a hold on it! I'm pretty sure a low power output wouldn't be caused by software but more likely a hardware / bad connection problem?
  6. Charging phone via usb in console...

    Thanks for the reply Andy. The media hub USB port in my car charges the phone but the dash USB will not and neither will it recognise memory sticks so is unable to play music. When I tried the phone in a car at the dealers with the same spec and built less than a month after mine, the phone charged off the dash USB port. I used an app called Ampere to test both the USB ports on my car, the media hub UUSB was outputting around 480 mAh but the dash USB was outputting less than half of that, this is why the phone wouldn't charge. With this information and testing the other car the dealer has now finally admitted there is a fault with the dash USB port!
  7. Focus Titanium USB port on dash

    Cheers for the reply Damian. Prior to taking my car in today, I actually looked up a few cars on the Ford ETIS site, which were for sale at the dealers and found one built a month after mine. Before I booked my car in I asked the sales manager who sold me it, could we test my phone and USB memory stick in the car that was for sale, we went to the car plugged in the phone, which started charging and then the memory stick, which was recognised and started playing the music files. I told the service department this when I booked it in but now I'm currently arguing with the service department, as they are still telling me the mechanic has contacted the factory and the USB port is only for charging. When I reminded them I'd tested another car with the sales manager present, they are now saying that the software is different to the other car so it only charges the phone, when it won't even charge mine!!! Just had another call, now they are saying they cannot update the software because of problems they are having with Ford and can I go back in to see a mechanic??? I'm getting rather annoyed with them now!
  8. Focus Titanium USB port on dash

    Cheers for the info Andy
  9. Focus Titanium USB port on dash

    Well I took it back in for the third time, when I picked it up they again said there was nothing wrong with the USB port as it is only for charging, I took them out to the car and connected my phone, it didn't charge! They said it would have to go back in for further investigation. They also said the rattle that had appeared, after they had been messing with the dash the last time it was in, had been fixed, as it was a known fault with some kind of connection to the Sync system (?). As I drove away the rattle started before I even got out of the dealers car park! Cue one rather angry phone call to the dealer and one calmer one to a Ford customer experience assistant. Back to the dealers again next week.....
  10. Charging phone via usb in console...

    I took it back in for the third time, when I picked it up they again said it is only for charging, I took them out to the car and connected my phone, it didn't charge! They said it would have to go back in for further investigation. They also said the rattle had been fixed, as it was a known fault with some kind of connection to the Sync system. As I drove away the rattle started before I even got out of the dealers car park! Cue one rather angry phone call to the dealer and one calmer one to a Ford customer experience assistant. Back again next week..... The rattle on mine stops if you push down on the plastic trim in front of the touch screen, I'd try to fix it myself but wouldn't know where to start to get access to that area. Just a quick question, can you play music files from a memory stick using the USB port on the dash, as my dealer is insisting you cannot? Cheers.
  11. Focus Titanium USB port on dash

    Cheers for the reply. I've booked it in again, third time lucky, I hope!
  12. Hi I have a 15 plate Focus Titanium and was wondering what the USB port in the dash is for because on my focus it doesn't charge my phone and it doesn't recognise any USB memory sticks (I've tried a few all formatted to FAT32), yet the USB port inside the 'media hub' (the armrest) works perfectly with the same memory sticks and phone. Does anyone have any information about it, as my dealer is telling me it's for phone charging only, even though it doesn't charge mine! I don't suppose it's a major problem but it's annoying me, especially the information the dealer is giving me. I have asked this question within another post but it was an old topic and I didn't get many replies, none of which answered my question, sorry for asking again if you have already responded to that post. Cheers for any info.
  13. Charging phone via usb in console...

    My USB is not even good enough for a USB stick! I'm sorry I took it in to be looked at, as I've now got an annoying rattle coming from somewhere behind the dash....
  14. Charging phone via usb in console...

    Thanks for the replies. I've taken the car in twice to the Ford dealer where I bought the car. The first time they said they'd fixed it, when all they had done was a hard reset. The second time they reckoned they had contacted Ford who said the usb port was only for charging. There must be some power from it as my mobile makes a noise when I plug it in but no charging indication or message shows and if I plug a usb stick in it's not recognised. I've tried different leads, mobiles and memory sticks but nothing works so basically it's useless!
  15. Charging phone via usb in console...

    It's a bit of an old topic but I have a 15 plate Focus Titanium and was wondering what this usb port in the dash is actually for. It doesn't charge my phone and it doesn't recognise any usb memory sticks, etc., it just seems to be a useless ornament. Does anyone have any information about it? Cheers.