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    • Stoney871

      Posting in General Chat thread.   11/11/2017

      it has been noted that too many Members are posting messages in the General Chat area instead of the correct Forums. Any messages posted in the General Chat area that are not General Chat will be deleted without warning and offenders may recieve warning points if repeated instances are seen from that Member. There are plenty of different Club areas that encompass 99% of Ford related posts, please select and use the correct one. If anyone is not sure of which area to post something then feel free to P/M myself or other Senior Staff for guidance. The Moderating Staff are having to spend far too much time chasing this problem instead of maintaining the other areas of the forum.


ArtfulDodger

Budding Enthusiast
  • Content count

    2
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About ArtfulDodger

  • Rank
    Newbie

Contact Methods

  • First Name
    Roger

Profile Information

  • Ford Model
    Teale
  • Ford Year
    2018
  • UK/Ireland Location
    Staffordshire
  1. Help!!! roof issue insurance claim Our Ford Focus CC (convertible) was involved in a accident in which the other party crashed into the rear of our car. He admitted full liability and our car went for repair. The cosmetic damage has been repaired however the convertible car roof no longer works. The insurance company is disputing that the crash was the cause of the roof failure. To me the matter is very straight forward, the roof worked before the crash and because of the crash it no longer works. The insurance company "One Call" uses "Commercial Legal" to handle claims and they outsourced it to "Chief Rentals" and they have instructed the "National Accident Repair Group" to inspect the vehicle on 24/08/2017 (tomorrow) to determine if the accident caused the roof failure. As the roof worked before the crash and it doesn't work now either the accident was the cause of the roof failure, or the Ford Garage broke the roof during the repair. If outcome from "National Accident Repair Group" isn't that the roof failure was from the accident then Ford broke the roof and I'll need an independent assessment done to help prove that. The roof did work before the crash however after the crash we didn't test it ourselves I was wary that it might get "stuck" open or cause more damage, I suspect therefore that if the roof/hydralics were "tested" during the initial inspection then that (as the boot was "bent") or the actual accident have caused the roof to fail. Does anybody have any advice for me at this point. Does anybody know an expert Focus CC mechanic I can take the car to for the independant engineers report and I need to get the car and fixed at some point.
  2. Help!!! roof issue insurance claim Our Ford Focus CC (convertible) was involved in a accident in which the other party crashed into the rear of our car. He admitted full liability and our car went for repair. The cosmetic damage has been repaired however the convertible car roof no longer works. The insurance company is disputing that the crash was the cause of the roof failure. To me the matter is very straight forward, the roof worked before the crash and because of the crash it no longer works. The insurance company "One Call" uses "Commercial Legal" to handle claims and they outsourced it to "Chief Rentals" and they have instructed the "National Accident Repair Group" to inspect the vehicle on 24/08/2017 (tomorrow) to determine if the accident caused the roof failure. As the roof worked before the crash and it doesn't work now either the accident was the cause of the roof failure, or the Ford Garage broke the roof during the repair. If outcome from "National Accident Repair Group" isn't that the roof failure was from the accident then Ford broke the roof and I'll need an independent assessment done to help prove that. The roof did work before the crash however after the crash we didn't test it ourselves I was wary that it might get "stuck" open or cause more damage, I suspect therefore that if the roof/hydralics were "tested" during the initial inspection then that (as the boot was "bent") or the actual accident have caused the roof to fail. Does anybody have any advice for me at this point. Does anybody know an expert Focus CC mechanic I can take the car to for the independant engineers report and I need to get the car and fixed at some point.