Jump to content


Photo

Clutch Gone At 12,000 Miles??!!


  • Please log in to reply
20 replies to this topic

#1 Trev69

Trev69

    Newbie

  • New Member
  • Pip
  • 7 posts
  • Ford Model: Focus

Posted 21 July 2010 - 02:55 PM

I'm a newbie on this site so Hello everyone!!


Just a query about Ford warranties. My Mother bought a Focus CC2 Diesel new in March 09 and it now has 12000 miles on the clock. She mainly uses it to do a 70 mile motorway round trip . Recently the clutch failed and she took it in to a local Ford dealer who has told her the clutch is burnt out and the flywheel is damaged. They told her that this is due to her driving style(which they have never seen) and is general wear and tear. (She has owned Fords all her life and never had a problem in the past on cars with over 70000 miles on).
I for one believe a clutch should last a lot longer than this, what do you think she should do ? The car is in the Ford dealer now stripped and awaiting her further instructions. Any advice would be appreciated!!

Have something to contribute?

Sign in or register to start a topic...



Sign up to FOC Premium Membership To Remove These Ads

#2 artscot79

artscot79

    Ford Enthusiast

  • True Ford Enthusiast
  • PipPipPipPipPip
  • 7,941 posts
  • Name: arthur
  • Ford Model: focus mk2 ti-vct
  • Year: 2006
  • Location: Fife

Posted 21 July 2010 - 03:20 PM

I'm a newbie on this site so Hello everyone!!


Just a query about Ford warranties. My Mother bought a Focus CC2 Diesel new in March 09 and it now has 12000 miles on the clock. She mainly uses it to do a 70 mile motorway round trip . Recently the clutch failed and she took it in to a local Ford dealer who has told her the clutch is burnt out and the flywheel is damaged. They told her that this is due to her driving style(which they have never seen) and is general wear and tear. (She has owned Fords all her life and never had a problem in the past on cars with over 70000 miles on).
I for one believe a clutch should last a lot longer than this, what do you think she should do ? The car is in the Ford dealer now stripped and awaiting her further instructions. Any advice would be appreciated!!


if the clutch is actually burnt out then they are indeed correc t its called riing the clutch driving with the clutch still slightly pressed and does indeed burn the clutch out not to be rude but as youll see from many older people drivinbg they tend to rev the heck out the car and ride the clutch a lot this would indeed damage the flywheel they can tell its her driving style by the damage to the clutch it only burns when its constantly engaged looks like she may well have topay for this ask to see the clutch youreself if its burnt youll clearly see the signs and it smells.

youre mother will need to change her style of driving she clearly didnt do it in the past but has clearly started now wether thats down to the way she drives or the unfimiliarity with the diesel i cant really say

#3 Trev69

Trev69

    Newbie

  • New Member
  • Pip
  • 7 posts
  • Ford Model: Focus

Posted 21 July 2010 - 04:39 PM

if the clutch is actually burnt out then they are indeed correc t its called riing the clutch driving with the clutch still slightly pressed and does indeed burn the clutch out not to be rude but as youll see from many older people drivinbg they tend to rev the heck out the car and ride the clutch a lot this would indeed damage the flywheel they can tell its her driving style by the damage to the clutch it only burns when its constantly engaged looks like she may well have topay for this ask to see the clutch youreself if its burnt youll clearly see the signs and it smells.

youre mother will need to change her style of driving she clearly didnt do it in the past but has clearly started now wether thats down to the way she drives or the unfimiliarity with the diesel i cant really say

Thanks for the reply,
I will go to the dealers in the morning and have a look at the clutch. I take on your comment about elderly drivers and I've seen people doing this, however, she doesn't slip the clutch excessively or use too many revs on pulling away. Like I say, she mainly does motorway miles where the clutch would be fully engaged and not succeptable to wear. I'd have thought id would have had to have seen some pretty severe abuse to wear out in 12000 miles. I'd have thought as a gesture of goodwill, Ford would have footed the bill. I've been advised to contact Citizens advice and the Office of Fair trading so I'll do that in the morning as well. The plot thickens.....

#4 david raptor

david raptor

    Newbie

  • New Member
  • Pip
  • 9 posts
  • Ford Model: focus 1.6 2007 zetec climate

Posted 21 July 2010 - 05:25 PM

what tipe of fly wheel is it

#5 catch

catch

    Ford Enthusiast

  • True Ford Enthusiast
  • PipPipPipPipPip
  • 1,306 posts
  • Ford Model: MK2.5 Focus 1.6 Titanium Petrol
  • Year: 2011
  • Location:

Posted 21 July 2010 - 07:10 PM

Thanks for the reply,
I will go to the dealers in the morning and have a look at the clutch. I take on your comment about elderly drivers and I've seen people doing this, however, she doesn't slip the clutch excessively or use too many revs on pulling away. Like I say, she mainly does motorway miles where the clutch would be fully engaged and not succeptable to wear. I'd have thought id would have had to have seen some pretty severe abuse to wear out in 12000 miles. I'd have thought as a gesture of goodwill, Ford would have footed the bill. I've been advised to contact Citizens advice and the Office of Fair trading so I'll do that in the morning as well. The plot thickens.....


I hear what artscot is saying and for the most part agree with what he is saying. But if your mother has not had a history of burning clutches out, why would her driving style suddenly change ! Ask her in all honesty does she drive whilst having her left foot "hovering" over the clutch pedal. Look I was talking to my mechanic he has an old lady customer that has burnt three clutches out. But to burnt out at 12K your mother must sound like a Jet fighter taking off as she pulls away. Well does she ?

The jury is out on this one as far as I'm concerned, I know all the signs point to it being driving stlye, But her driving history would suggest different. Clutches can and do fail for engineering reason, or being badly set up.

As you say clutches should last a lot longer, I've had two Fords a Mondeo and a Focus [not this one] that where both 10 years old when the original clutches went. One owned by us for 9 years the other 4 years both failed circa 80K. And the wife whilst OK is not up there with the best on the clutch, because she is a bit of a timid driver. 12K as you say would need an idiot driving it to fail at that mileage. the more I think about it the more I'm inclined to believe your mother is an innocent party.

#6 mintalkin

mintalkin

    Ford Enthusiast

  • True Ford Enthusiast
  • PipPipPipPipPip
  • 3,553 posts
  • Name: mintalkin
  • Ford Model: mondeo tdci 130
  • Year: 2006
  • Location: Staffordshire

Posted 21 July 2010 - 07:17 PM

this could end up an expensive bill, clutch and dmf £550 +fitting and thats not ford prices.also try ford customer services - 08458411111

#7 bottletree

bottletree

    Feet Under The Table

  • New Member
  • PipPipPipPip
  • 219 posts
  • Name: Shane
  • Ford Model: C-max 2.0litre. Ghia EST. 2005
  • Year: 2005
  • Location: Yorkshire

Posted 21 July 2010 - 07:40 PM

If Ford are taking that attitude i would definitely take this further. 12,000 miles to burn a clutch out and most of the driving is done on the motorway??? I'm sorry,but something is certainly not right here. You will have to pay ford dealers prices to fix the clutch and flywheel :o :angry:
Speak to someone in a higher position at Ford. Write a few emails make a few calls.I would not accept this from Ford and i suggest your poor Mum does not either.

#8 Trev69

Trev69

    Newbie

  • New Member
  • Pip
  • 7 posts
  • Ford Model: Focus

Posted 21 July 2010 - 08:09 PM

I hear what artscot is saying and for the most part agree with what he is saying. But if your mother has not had a history of burning clutches out, why would her driving style suddenly change ! Ask her in all honesty does she drive whilst having her left foot "hovering" over the clutch pedal. Look I was talking to my mechanic he has an old lady customer that has burnt three clutches out. But to burnt out at 12K your mother must sound like a Jet fighter taking off as she pulls away. Well does she ?

The jury is out on this one as far as I'm concerned, I know all the signs point to it being driving stlye, But her driving history would suggest different. Clutches can and do fail for engineering reason, or being badly set up.

As you say clutches should last a lot longer, I've had two Fords a Mondeo and a Focus [not this one] that where both 10 years old when the original clutches went. One owned by us for 9 years the other 4 years both failed circa 80K. And the wife whilst OK is not up there with the best on the clutch, because she is a bit of a timid driver. 12K as you say would need an idiot driving it to fail at that mileage. the more I think about it the more I'm inclined to believe your mother is an innocent party.

Lol.... I'll be totally honest, she's not the best driver in the world, but hey, who's Mother is!! She drives carefully, but properly. Her last car was a Mazda 323 Sport, she put 45000 miles on it - on the same clutch. The one before that was a Ford Orion, she put 60,000 on that - on the same clutch. The one before that, a Ford Escort - 50,000 miles on the same clutch. I don't believe her driving style has changed at all since she got this Focus 16 months ago. They promise me at the Ford dealership that it's a burnt out clutch through bad use of it. I don't know how I'm going to convince them otherwise, but I'm prepared to give it a !Removed! good go. I bet if it was a Male under 50 with the same problem, the clutch would be changed no questions asked. As it's a 65 year old woman, they take advantage.
Anyway, thanks for the reply. It's appreciated.

#9 Lenny

Lenny

    Retired Moderator

  • FOC Supporters
  • 11,444 posts
  • Name: Leonard
  • Ford Model: Mk2.5 Focus ZetecS 1.6TDCi superleggero
  • Year: 2010
  • Location: Ireland
Contributor

Posted 21 July 2010 - 08:51 PM

All purely assumptions and various ways a clutch can be burned out but the Mazda 323 sport would have a heavy duty clutch as standard being a sport model would be more designed for rough gear change and abuse building up speed in the slip road to join the traffic,or clutch+accelerates simultaneously, particularly in traffic, (if the motorway becomes a carpark in peak times) or changing up ie.1st to 2nd to 5th or opposite cutting gears to slow down Ouch!! my mechanic says ‘’you could put in a brand new clutch on a Saturday morning and burn it out by 11pm Saturday night, all depends on the driver’(Mikko Hirvonen)

#10 Trev69

Trev69

    Newbie

  • New Member
  • Pip
  • 7 posts
  • Ford Model: Focus

Posted 21 July 2010 - 09:46 PM

All purely assumptions and various ways a clutch can be burned out but the Mazda 323 sport would have a heavy duty clutch as standard being a sport model would be more designed for rough gear change and abuse building up speed in the slip road to join the traffic,or clutch+accelerates simultaneously, particularly in traffic, (if the motorway becomes a carpark in peak times) or changing up ie.1st to 2nd to 5th or opposite cutting gears to slow down Ouch!! my mechanic says ‘’you could put in a brand new clutch on a Saturday morning and burn it out by 11pm Saturday night, all depends on the driver’(Mikko Hirvonen)

Point taken... so a Focus 2.0 TurboDiesel with a lot more torque (the stuff that would damage a clutch)than a Mazda 2.0 Sport will have a weaker clutch than the aforesaid Mazda?? I think not. I bet the Focus would be quicker in 4th or 5th gear joining a slip road than the Mazda(thus not needing to change gear/use the clutch). As you say, merely assumptions. Motorway traffic is NEVER "a carpark" between Sedgefield and Hebburn and is always freeflowing especially out of peak times when a retired person would be using it.
ps. You don't work for Ford Customer Relations do you?

#11 catch

catch

    Ford Enthusiast

  • True Ford Enthusiast
  • PipPipPipPipPip
  • 1,306 posts
  • Ford Model: MK2.5 Focus 1.6 Titanium Petrol
  • Year: 2011
  • Location:

Posted 21 July 2010 - 10:38 PM

Point taken... so a Focus 2.0 TurboDiesel with a lot more torque (the stuff that would damage a clutch)than a Mazda 2.0 Sport will have a weaker clutch than the aforesaid Mazda?? I think not. I bet the Focus would be quicker in 4th or 5th gear joining a slip road than the Mazda(thus not needing to change gear/use the clutch). As you say, merely assumptions. Motorway traffic is NEVER "a carpark" between Sedgefield and Hebburn and is always freeflowing especially out of peak times when a retired person would be using it.
ps. You don't work for Ford Customer Relations do you?


Yes if the argument is she is riding the clutch to much at gear changes.Then if she is now driving a 2.0 TDCi Ford unit, she will not be inclined to do as much gear shifting and clutch depressing as these diesel units pull like trains. I had that engine in a Volvo S40 2.0D SE, and that is what I liked about it. Pull out in fifth gear put your foot down and away you go. Gone was the need to go down the box and then back up again. Again I'll repeat she would have to drive like a complete idiot to shaft a clutch in 12K. Listening to what you say in regard to her driving history, it proves it is not the case.

Your mother sounds like she drives like my wife :)

Whilst some people never quite learn how to use a clutch properly, no matter how many years they drive. To suggest however that you can some how manage to "unlearn" how to use a clutch properly is absolute !Removed!. And your quite right, they see an old biddy stood before them with a burnt out clutch ........case proven........ my !Removed!.

#12 hawker

hawker

    Feet Under The Table

  • New Member
  • PipPipPipPip
  • 217 posts
  • Ford Model: 2006 Focus 1.6 TDCi
  • Location: Cardiff

Posted 22 July 2010 - 07:04 AM

This sounds like this is your mother's first car that has a clutch with a dual mass flywheel. Although these greatly reduce vibration/judder etc. they are more prone to premature failure.

#13 Trev69

Trev69

    Newbie

  • New Member
  • Pip
  • 7 posts
  • Ford Model: Focus

Posted 22 July 2010 - 10:19 AM

Just had a quote from the dealer £1089. They said because she's been a customer of theirs for more than 35 years, they'll give her 10% off. I will NEVER buy another Ford out of principal . That's just taking the pi$$ now.

My Mother has just remembered that sometimes when she changed gear, the clutch pedal didn't return to it's original position and she had to put her foot under the pedal to lift it back up. Why she never mentioned this before now is beyond me, but she's just remembered when I was asking her again whether she drove with her foot on the pedal. This has probably been the cause of the clutch failure, not her driving style, but the fact that the clutch has never been properly disengaging. She's going to let them know at the garage, but unless they find some kind of evidence (which they might I suppose) I don't hold much hope!!

#14 hawker

hawker

    Feet Under The Table

  • New Member
  • PipPipPipPip
  • 217 posts
  • Ford Model: 2006 Focus 1.6 TDCi
  • Location: Cardiff

Posted 22 July 2010 - 10:34 AM

Terrible prices, as per usual from Ford (Eg. See my DPF thread!!!)

Definitely report this to Ford. This is looking an extremely likely candidate for the problem. If you get no joy from them, then get this problem looked at independently from Fords (as Ford may not want to admit the problem with a possible £1000+ about to be thrown their way)

#15 mintalkin

mintalkin

    Ford Enthusiast

  • True Ford Enthusiast
  • PipPipPipPipPip
  • 3,553 posts
  • Name: mintalkin
  • Ford Model: mondeo tdci 130
  • Year: 2006
  • Location: Staffordshire

Posted 22 July 2010 - 10:48 AM

if you can get to the car, take a look at the clutch teturn spring on the clutch pedal, its a common fault on the focus for them to break or become disloged which would cause the pedal to not return fully and could be a barganing point if it is broke.

Have something to contribute?

Sign in or register to start a topic...


Not what you're looking for?

Register now, we have a huge community of enthusiasts to answer any questions you might have



0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users