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rachael

Getting Parts

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hello, im just wondering if my problem is the norm or the exception. we have a bran new s-max. we have had it four monthe befor having a accident on the 25th nov. our car has been in the repair shop ever since. we are being told its fords fault. it seems every part we require is on back order whatever that really means. and when a part arrives its in the right box with the right parts nomber but is the wrong part. its been 12 weeks and im very frustrated. how can it be this hard to get new ford s-max parts

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