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#1 phil19gti

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Posted 25 July 2011 - 10:37 AM

I was wondering if anyone could offer me some advice - on our 1.6 Zetec we have recently bought, we've noticed a leak on the underside of the gearbox. It's on the main joint on the bottom of the box, almost like a seal has worn.

Can anyone offer any advice on what it could be? Are they prone to leak here? The car's done 98,000 miles but seems like it's been well looked after.

I've taken it back to the garage once as it's still inside it's month warranty and they cleaned it all down but it's started to appear again now, but not as bad.

Thanks.

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#2 catch

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Posted 25 July 2011 - 10:51 AM

I was wondering if anyone could offer me some advice - on our 1.6 Zetec we have recently bought, we've noticed a leak on the underside of the gearbox. It's on the main joint on the bottom of the box, almost like a seal has worn.

Can anyone offer any advice on what it could be? Are they prone to leak here? The car's done 98,000 miles but seems like it's been well looked after.

I've taken it back to the garage once as it's still inside it's month warranty and they cleaned it all down but it's started to appear again now, but not as bad.

Thanks.



Under consumer law, you have 6 months in which you can take it back to the garage / dealer if it has a fault or problem that was not pointed out to you [buy the garage / dealer] at the point of sale. So don't let them fob you off with a months warranty, of course if they pointed the leak out to you prior to you buying it, then you have no comeback. Consumer Law states in the first six months, the onus is on the garage to prove the fault did not exist when they sold it to you, not the other way around.

And if they try and bullshlt you, just reply, well we will have to see what the local Trading Standards Office has to say. Then see their reaction.

Welcome to the forum.

See the link in my sig below ....Know Your Rights When Buying from A Dealer

#3 phil19gti

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Posted 25 July 2011 - 12:00 PM

Under consumer law, you have 6 months in which you can take it back to the garage / dealer if it has a fault or problem that was not pointed out to you [buy the garage / dealer] at the point of sale. So don't let them fob you off with a months warranty, of course if they pointed the leak out to you prior to you buying it, then you have no comeback. Consumer Law states in the first six months, the onus is on the garage to prove the fault did not exist when they sold it to you, not the other way around.

And if they try and bullshlt you, just reply, well we will have to see what the local Trading Standards Office has to say. Then see their reaction.

Welcome to the forum.

See the link in my sig below ....Know Your Rights When Buying from A Dealer


Thanks for that. It wasn't pointed out to me at the point of sale. The warranty states that if any work is required on the car within the first month then I'd be responsible for the labour charges - is this true?

#4 jeebowhite

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Posted 25 July 2011 - 12:22 PM

You have to be careful here, the 6 month rule is primarily on new products. I dont think used cars are covered so extensively by the 6 months return if beggered policy.

A warranty repair is just that, a repair under a warranty offered by the responsible party, if it states in their Terms and Conditions that you must pay, unfortunately that is the case, however if it was never pointed out to you, you can argue that point.

You could also threaten to return the goods as not fit for purpose, and see how much they pipe up then!

http://webarchive.na...aninherentfault

#5 catch

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Posted 25 July 2011 - 12:22 PM

The warranty states that if any work is required on the car within the first month then I'd be responsible for the labour charges - is this true?


They can state what they want in their terms and conditions of their warranty, but it don't make it legal. They are dealers, traders call them what you will, and as such they are governed by consumer law.

But lets be honest here, you like the vast majority of people are ignorant of their rights under the "Sale of Goods Act" [well you were up to now] And they the dealers rely on that fact, now there is no law against them taking advantage of such ignorance. It would be like making ignorance a criminal offence. :rolleyes:

#6 jeebowhite

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Posted 25 July 2011 - 12:22 PM

oops... duplicate post.

#7 johnH

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Posted 25 July 2011 - 12:49 PM

i think we all need a pocket catch for those hard times in the dealership :lol:

#8 btmaldon

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Posted 25 July 2011 - 12:57 PM

The problem does sound like it is likely to be the crankshaft seal. Unfortunately on the most expensive side of the engine to get repaired. Therefore I suggest you do what the others are suggesting, and get the dealer to sort it.

#9 phil19gti

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Posted 25 July 2011 - 01:37 PM

The problem does sound like it is likely to be the crankshaft seal. Unfortunately on the most expensive side of the engine to get repaired. Therefore I suggest you do what the others are suggesting, and get the dealer to sort it.


That's my worry is that it's something serious, and if we let the "warranty" expire, we'll end up with a bigger bill.

#10 jeebowhite

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Posted 25 July 2011 - 02:24 PM

Just call them up and let them know your taking it back in, sooner you get it done the better! call them up and if they try to charge you can argue it over the phone, and if they continue to be defensive, tell them the next time you see them you will be leaving the keys and taking your money back.

these guys will not like you to do that, as the V5 will have another owner on it, makes it more difficult to shift!

#11 phil19gti

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Posted 26 July 2011 - 07:11 AM

Quick update - I took it back to the garage who have got the car today. He told me when they had it last week they had it on the ramp with the engine running ad their was no leak, so they were surprised to see it leaking again. He then mentioned maybe the bolts need re-torquing.

To be honest I don't get the impression that they want to look any further than cleaning it and leaving it at that. If any seals or gaskets need replacing, I don't think they'll do it, and when I get the car back later, I expect it to be leaking again by the end of the week.

I'm a bit stuck as I can't force them to do carry any work out and it's a bit of a hassle to keep taking the car over there. I can only think if it does leak again, going to an independant gearbox specialist and getting them to assess it. If they said it needs major work doing to it, I'd then have to contact Trading Standards I suppose.

One more thing I found out last night is that there was an advisory on the MOT that the garage put on the car the day I bought it stating "oil leak". When we collected the car, they said to me there wasn't any advisories.

#12 jeebowhite

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Posted 26 July 2011 - 08:06 AM

They outright lied to you, which wont go in their favour when it comes to trading standards... the fact is you just have to decide wether or not you want to keep the car or get shot!

How old is/was the car when you first took it back to them? as long as you made them aware of the fault within four weeks, and they didnt resolve it, and if it doesnt get "resolved" within their "warranty" period then the fact is they are still obliged to resolve the issue.

Good luck and we look forward to helping you get this sorted once and for all!

#13 phil19gti

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Posted 26 July 2011 - 08:17 AM

They outright lied to you, which wont go in their favour when it comes to trading standards... the fact is you just have to decide wether or not you want to keep the car or get shot!

How old is/was the car when you first took it back to them? as long as you made them aware of the fault within four weeks, and they didnt resolve it, and if it doesnt get "resolved" within their "warranty" period then the fact is they are still obliged to resolve the issue.

Good luck and we look forward to helping you get this sorted once and for all!


The car's a 2003 1.6 Focus. When we first took it back to them we'd had the car 3 1/2 weeks. The official one month warranty lasts until tomorrow (27th July). Whether it's classed as one month or four working weeks, we still notified them about the problem within that period.

#14 catch

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Posted 26 July 2011 - 08:24 AM

Quick update - I took it back to the garage who have got the car today. He told me when they had it last week they had it on the ramp with the engine running ad their was no leak, so they were surprised to see it leaking again. He then mentioned maybe the bolts need re-torquing.


Surprised my ar@se, last time they had it in they run a rag around the leak....and bugger me it's still leaking. Well who would have thought that

To be honest I don't get the impression that they want to look any further than cleaning it and leaving it at that.


Exactly.

You see the problem is THEY SEE YOU AS A SUCKER, so they have now moved on to Phase Two. That is the "!Removed! the sucker off until they eventually go away" phase.

Now you will get no satisfaction from that garage until the see you not as a SUCKER but a person who knows their rights. Behind your back as you walk to the car they snigger to themselves MUPPET

I have furnished you with all the tools to make them see the error of their ways. The tools being The Sale Of Goods Act, threaten them with Trading Standard. That fails, then contact the latter..................I bet you mentioned neither last time you spoke to them, right?


One more thing I found out last night is that there was an advisory on the MOT that the garage put on the car the day I bought it stating "oil leak". When we collected the car, they said to me there wasn't any advisories.


JEEZ you have them by the curlies

#15 phil19gti

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Posted 26 July 2011 - 08:31 AM

I haven't mentioned anything regarding Trading Standards or Consumer Law as yet, I'm saving that maybe for tonight when I collect the car.

You're spot on regarding phase 2, I am !Removed! off and started to contemplate just getting it fixed elsewhere because of the hassle, but now reading the advice on here, I've changed my opinion. They sold us a car that had an oil leak that needs fixing.

Regarding the print-out of any MOT advisories, do they have to supply this if one is issued?

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