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06 Plate Focus 1.6tdi turbo mounting bolt snapped


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#1 richdee

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Posted 22 December 2008 - 07:19 PM

HI all

New onto the forum although have owned the focus since new, 06 plate 1.6 tdi 115bhp version, dropped the car into Platts of Marlow on Friday as the down pipe from the turbo to the intercooler was moving and causing it to rattle. Picked the car up tonight and the garage charged me 34 pence for the bolt and 112.50 to fit it, stating the warranty did not cover the snapped bolt - so a total bill of 129.77 just what I need before Christmas.

Now my concern is that ! this bolt is a part of the engine and holds on a vital part of the engine the turbo ! but I am told it's not covered - this to me seems madness, and not the service I recieve on my other car - an Audi A6 !

Any one else had problems of this sort - is it really worth me taking it up with Ford Customer service or am I wasting my time ??

Let me know as I could really do with my 129.77 back minus the 34p bolt !

Thanks
Richard.

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#2 mintalkin

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Posted 23 December 2008 - 11:22 AM

the three year warrenty covers engine and drive train so why did they charge you?, deffinatley take it up with customer services. tel no 08458411111.

#3 richdee

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Posted 01 February 2009 - 08:58 PM

Just to let you know after a call to Ford Customer services back in December, they picked up the case and I now have a full refund from the dealer. Full credit to Ford Customer Services, they are excellent, kept me updated, called me back when they said they would and overall I have come away impressed, impressed with Ford not the dealer as I am sure they could of done more to get this warranty case correct in the first place.

If you have a query - query it with customer services it's got to be worth a try

Richard.

#4 stef123

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Posted 01 February 2009 - 10:01 PM

Just to let you know after a call to Ford Customer services back in December, they picked up the case and I now have a full refund from the dealer. Full credit to Ford Customer Services, they are excellent, kept me updated, called me back when they said they would and overall I have come away impressed, impressed with Ford not the dealer as I am sure they could of done more to get this warranty case correct in the first place.

If you have a query - query it with customer services it's got to be worth a try

Richard.


brilliant news mate, just before xmas is never a time you want to be paying out silly money for such things as fitting a bolt!


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