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Heated Rear Screen Covered Under Warranty?


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#1 PaulB1803

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Posted 30 October 2011 - 07:57 PM

I've had my Focus for a few weeks now, and have been waiting to see if there were any niggles with the car that could be fixed under the manufacturers warranty. Only probs i have are that the passenger door front deadlock makes a grinding/whirry noise when locking, and part of the heated rear screen doesn't work. I'm confident the lock is covered but not sure on the rear screen. Anyone any experience with warranty repairs on this? Its a 58 plate Focus, and the 3 year warranty expires next month.

thanks in advance. :)

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#2 jeebowhite

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Posted 31 October 2011 - 01:19 PM

I've had my Focus for a few weeks now, and have been waiting to see if there were any niggles with the car that could be fixed under the manufacturers warranty. Only probs i have are that the passenger door front deadlock makes a grinding/whirry noise when locking, and part of the heated rear screen doesn't work. I'm confident the lock is covered but not sure on the rear screen. Anyone any experience with warranty repairs on this? Its a 58 plate Focus, and the 3 year warranty expires next month.

thanks in advance. :)


Unless there is any third party damage to windscreen, (i.e. large chips or cracks) it will be covered by warranty, its a defect from the factory, and as such will be covered as long as there is no way that you could have caused the damage, in which case, you probably couldnt.

as for the lock, I agree warranty should be covered

#3 PaulB1803

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Posted 05 November 2011 - 01:35 PM

Cheers, took it in on Thursday, and they ordered a new screen and whatever part for the lock. All under warranty with no hassle at all.

Can't inagine I will get the same response at sales when I tell them I want a refund of the diamondbrite cost as they sealed dirt in the sills. No wonder I couldn't get it looking clean down there lol.

#4 jeebowhite

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Posted 07 November 2011 - 01:40 PM

with reference to the diamondbrite, if its underneath the layer then you have every right to ask for a refund, unless it states in the Ts and Cs that they accept no responsibility if there is any dirt underneath, you have every reason to complain and request a refund!


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