Hello. Wondered if anyone could help solve my ongoing problem I've had for over 2 years...

I have a 2006 Focus, fitted with the standard Sony 6000CD Player. After only a few months of buying the car back in June 2009, the radio started to go into PHONE mode, but this was intermittent for usually no more than 5 minutes. However, for about a month or two now, the radio is completley in PHONE mode and hardly ever comes back on... if it does, it is literally for one journey! I tried taking the fuse out and putting back in, thinking this might re-set the radio, but, after entering the key code, it has gone straight back into its PHONE mode. I have put up with this for so long now, it is driving me insane! If anyone at all can suggest anything or knows what the problem might be, I would be extremely grateful! :D

Sounds like the switch is activated either on the steering wheel or on the unit itself. Pull the radio out, and disconnect the steering controls, then reset your radio. Then try again. If it works, you need to get the stalk sorted, if the problem remains, then it sounds like the button on the head unit is stuck...

Has the car had an after market car kit fitted for a mobile phone ?

It`s a common problem for the ford 6000.

Try this.

http://www.avforums.com/forums/car-entertainment-ice-sat-nav/1212795-ford-focus-visteon-6000cd-problem.html

Or buy another new one, maybe the dony version for focus.

Hi guys, thanks for all your responses...

tomo2001 - As far as I'm aware, there is no clear evidence of a mobile phone car kit ever been fitted.

jeebowhite - The stalk itself works fine and there are no buttons stuck on the head unit, as pressing the 'Phone' button comes up with 'Audio Muted' on the screen, when working.

Alex Ripper - As I'm not technically minded, I think I'm probably best buying a new one, unless you recommend that a Ford dealer could fix the problem?

its cheaper to replace the head unit, than to pay diagnostics prices and labour to resolve...

its cheaper to replace the head unit, than to pay diagnostics prices and labour to resolve...

Thanks very much. I think I'll go down this route :)

I have a 2009 focus and experienced the same problem. I have tried all the publshed 'ways of resolving the problem' but none of them worked. My local Ford dealer could only offer me a replacement 6000cd for £440.00 (joke). I did some research and found out that this is a common problem with the phone board inside the radio failing. I found a company (Bannings of Guildford. Tel: 01483301500) who did the job within a week for £96.60. Best of luck Paul

Hi just picked up a fiesta style 2006 plate and pressed the phone button on stereo now it's stuck on phone mode! Any help on how to resolve the issue without dismantling stereo as hopeless at diy many thanks