You will always get those that are clueless to the competative market, and also thing that because their car is a ford, it has to go to a ford garage, I pity them, but ford just rub their hands and grin.... I went in a few days ago, as I noticed I had a piece of trim missing that runs on the sill from front to back of the car, in black plastic !!! Every focus i've seen has them,,, but according to ford, they dont know anything about them, had to take him to the car to prove I wasn't insane. Pointing out on the way, no less than 4 others on the car park. He then went back to his 'know it all computer' only to tell me it isn't there ? Then telling me that it could come as 1 piece with the actual sill, £149+VAT......................................... 'Do you want me to order you one' he said, even though he couldn't confirm it was the right part, stating that it came in primer. I calmly pointed out that it is a non colour coded part, so why would it come in primer, to which he shrugged his shoulder. I left before I said something I shouldn't
Anyway, quick visit to fleebay, job sorted £35 delivered to my door, FORD really need to work on their customer service, aswell as their pricing. Just not good enough.