Dougal Posted August 22, 2014 Share Posted August 22, 2014 The variation in dealer response is frightening. Good luck to the guys who are unfortunately having to battle with Ford. Sent from my iPhone using Ford OC Quote Link to comment Share on other sites More sharing options...
Geoff_UK Posted August 22, 2014 Share Posted August 22, 2014 I guess the car is still under warranty until the end of October when it will be 3 years old, but I've reported this problem to the dealer every time the car has been in for service or any other work - same response. I agree that the variation in dealer attitude is indeed frightening!! To me, a clunk indicates some sort of play in a component - excess play must surely result in premature wear/failure?? I fail to see why customers should pay for a poor design on Ford's part?? Quote Link to comment Share on other sites More sharing options...
MattDRX Posted August 22, 2014 Share Posted August 22, 2014 That can happen to loads to of cars, it will be under warranty just call the MD of the dealer and tell him to sort it, if not then you'll pay for the repair independently and small claims them for the bill, either it's steering column or the rack itself, likely the rack ime, cheap and easy enough to replace on a Fiesta. Quote Link to comment Share on other sites More sharing options...
Geoff_UK Posted September 29, 2014 Share Posted September 29, 2014 The car has been back into the Stealers after they were instructed by Ford to contact me and book it in. The "re worked the universal joint" whatever that means ?? It made a difference, but the "clunk" has now been replaced with a "click" ?? Been back on to Ford again and I received an email this afternoon as follows: I have spoken to XXXX, service Manager at XXXXXXX, who has advised he has spoken to our Ford Technical Department to advisethem that the repair conducted on your vehicle did not cure the concern. They have now been advised to replace the steeringshaft assembly and these parts have been ordered. XXX has advised that he will be in touch with you soon to get your vehicle booked in for this work to be carried out. Kind regards, Barclay Quarton Ford Customer Relationship Centre Is the steering shaft assembly the whole steering column ?? Cheers Geoff Quote Link to comment Share on other sites More sharing options...
Jaspal Posted October 1, 2014 Share Posted October 1, 2014 The steering shaft should be the steering rack it self as I have changed a couple at work the steering column is held onto the rack via a uj joint Sent from my iPhone using Ford OC Quote Link to comment Share on other sites More sharing options...
Lester1102 Posted October 1, 2014 Share Posted October 1, 2014 My dads did this in his mondeo turned out to be the steering rack now it's sorted Quote Link to comment Share on other sites More sharing options...
Roderick Pask Posted October 1, 2014 Share Posted October 1, 2014 It is not usually the steering rack or its column but the universal joint that connects the two. Quote Link to comment Share on other sites More sharing options...
sox-casper Posted October 12, 2014 Share Posted October 12, 2014 Hi We had the same symptoms. booked car in just before warranty ran out April 2014. They replaced the steering column , but unfortunately 6 months later the clunking has started again. The car has only done 22,000 miles. Was brought from Ford Dealership. There is obviously an inherent fault. We will be going back to Ford. Keen to know if anyone has approached Ford out of warranty and what the out come has been. We feel that we should not be liable for the cost if it's known fault ( which it seems as though it is). Look forward to hearing from anybody. Janet Quote Link to comment Share on other sites More sharing options...
jessica Posted March 21, 2015 Share Posted March 21, 2015 I am having the same problem but my car is a lot older than above. 53 plate. I am due an mot soon and wondering if it will pass?! Plus how much will it actually cost to get this fixed? The steering badge is now fixed to about 2 o'clock! When straight and only makes these noises when doing slow reverse parking or reversing around the corner. Quote Link to comment Share on other sites More sharing options...
Stewie316 Posted March 22, 2015 Share Posted March 22, 2015 Just wondering if this is similar to what you're experiencing? http://www.fordownersclub.com/forums/topic/68703-major-annoyance-with-brakes/ Quote Link to comment Share on other sites More sharing options...
selway89 Posted March 22, 2015 Share Posted March 22, 2015 Just thought I would add to this so people can get it sorted. I no longer have my Fiesta but I had the same thing. Column greased, nothing. Column replaced, worked for abit. In the end I had the entire steering system replace, new rack etc under warranty and it fixed it. Had many miles with new system and it not a problem. Got told that its the pinion gear in the steering rack that causes this. Quote Link to comment Share on other sites More sharing options...
Darren Zs Posted March 24, 2015 Share Posted March 24, 2015 It's the knuckle joint on the steering column when brought into ford all then it's done is its disconnected at the knuckle and greased then refitted, it's highly common in the pre facelifts Sent from my iPhone using Ford OC Quote Link to comment Share on other sites More sharing options...
Stuart jj Posted November 25, 2015 Share Posted November 25, 2015 Can anyone tell me what grease to use please? I have a tin of copper grease or just normal grease? Thanks in advance Stu Quote Link to comment Share on other sites More sharing options...
Stuart jj Posted November 25, 2015 Share Posted November 25, 2015 Forgot to mention my car had to go in Ford for a new badge and it was them who told he it needed greasing but wanted to charge me £50.. I knew it had a clunk on low speed but they say that it's the grease that need doing.. So any help regarding which grease would be best either copper or normal would be appreciated.. Stu Quote Link to comment Share on other sites More sharing options...
Stuart jj Posted November 25, 2015 Share Posted November 25, 2015 Anyone please? Quote Link to comment Share on other sites More sharing options...
Stuart jj Posted November 25, 2015 Share Posted November 25, 2015 Someone must have a clue what grease is used please? Quote Link to comment Share on other sites More sharing options...
armyboy Posted December 21, 2019 Share Posted December 21, 2019 I have a 2019 and it started making the noise described in the comments. The car only has 6K but I can tell the noise is getting worse. Quote Link to comment Share on other sites More sharing options...
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