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Clunk In Steering When Turning ?


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#16 james_60

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Posted 14 June 2012 - 10:23 PM

my g/f has had enough of taking it back to be told its nothing. it is very annoying.

Jami

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#17 FIESTA_MAD

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Posted 14 June 2012 - 10:37 PM

will go in and ask what they think it is will just say it clunks when turning the wheel and see what the say :)

#18 FIESTA_MAD

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Posted 15 June 2012 - 09:59 PM

its getting worse now clunking loud and sometimes only when comming to a stop .

defo getting it into them nxt week to be sure sounds unsafe atm .

#19 matt1987

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Posted 12 December 2012 - 08:17 PM

Turns out my 59 plate Fiesta Titanium has this same issue, and its !Removed! annoying. I only noticed it a couple of months ago, so thought I would mention it at its 3rd service yesterday. When I went to collect it, the guy said it needed lubricating ( the joint near the pedals ) and told me to put WD40 on it! So, I went out today and got some WD40.... to which it hasnt worked!!

I called the dealership and spoke with the service manager who has booked me in for tomorrow to investigate it. To say I am peed off is an understatement. Why didnt they investigate it at service when I told them too? Instead they just tried to fob me off knowing full well my warranty is up in two days time.

I know that I will have to pay for the grease, but its not the point. What if its the steering column or something else which would be covered under warranty!

I have also spoken with Ford and have been given a reference number. They will also be phoning the dealership tomorrow to see what they are going to do for me.

Mine is when I get in the car and slightly turn the wheel left or right, a huge clunk can be heard.... the faster you do it the louder it becomes. Also, when I reverse off the driveway slowly and full lock it, the steering makes a horrendous clunk like its grinding!

Matt

#20 Dougal

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Posted 14 December 2012 - 01:39 PM

My 60 plate Zetec S was in for the same issue a couple of weeks back. When parking, or steering at low speed, I would get a knocking noise from the steering (not from the wheel but more in the depths) The Dealer knew what it was as soon as I started talking. They just replaced my steering column. All under warranty and no questions asked.
Don't be messed about by your dealer. It's a known issue to Ford and will be done under warranty.

#21 matt1987

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Posted 14 December 2012 - 08:11 PM

My 60 plate Zetec S was in for the same issue a couple of weeks back. When parking, or steering at low speed, I would get a knocking noise from the steering (not from the wheel but more in the depths) The Dealer knew what it was as soon as I started talking. They just replaced my steering column. All under warranty and no questions asked.
Don't be messed about by your dealer. It's a known issue to Ford and will be done under warranty.


Well I took it to the dealer yesterday. After 3 hours of waiting, they have diagnosed the problem as:

1) Needed Greasing
2) Some spring or something in the suspension. This needs replacing.

They have greased it up already however the part wasnt in stock so they have had to order it in. They are doing this under the warranty.

Fingers crossed once this part is installed, that will be the end of it. However im not convinced, as the clunk is still there after they have greased it!

Matt

#22 Geoff_UK

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Posted 21 August 2014 - 05:44 PM

late to this topic, but my wife's Centura has done this almost from new.  It's coming up to 3 years old and has only covered 14,000 miles.  They greased the column last annual service (Oct 2013) and it was "ok" for a while - it's just !Removed! annoying now.  Had it into the dealer today and they assure me there's nothing wrong !!

 

A foreman came out with me and he drove it around the car park at slow speed and even I could hear the clunk from the passenger seat - he confirmed he heard it and felt it through the wheel.  Noise is exactly as described in the other posts - clunk at slow speed/reversing etc and to me there seems a lot of play in the steering wheel and it clunks when you move the wheel left to right in your hands.

 

The foreman chap said it wasn't covered by the warranty a "it's just a noise" - well, pardon me - it a !Removed! irritating noise !! He said it would be VERY expensive to replace - I have NO intention of paying for, what is clearly a design fault with the steering column.

 

I've emailed Ford and I expect a response form them as THERE MUST BE SOMETHING WRONG !!!



#23 davethefish

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Posted 21 August 2014 - 08:56 PM

Cutts of campden where my g/f takes her car say they cannot find anything wrong.

My G/F is so annoyed about it. She says i can hear it why cant they

Warranty runs out in october

Jamie

thats a standard reply from any dealer, for a problem that hasn't caused a part to completely fail.

they don't know what it is, and don't want to spend the time finding it.

 

if a technician admits he 'hears' the sound, the service manager will simply say "you fix it then!"

 

i've had the same reply from other car dealers, the next line is "it's a 'characteristic' of the vehicle/engine/gearbox etc..." and normal.

if you know there's a problem, don't accept thier opinion, which is all it is, an opinion.

keep going back to them and insist they sort it. or at least attempt a repair.

 

my last car's engine rattled like tincan full of bolts, to be told it's a 'charicteristic of the engine'.and completely normal.

until eventually i paid £500 for the engine to be 'investigated'.

they then found the timing chain guides and tensioners had completely collapsed, and were floating around in the sump.

and the whole engine had to be removed and re-built including a new crankshaft... :o



#24 Geoff_UK

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Posted 21 August 2014 - 09:03 PM

I have written to Ford expressing my dissatisfaction with the response from the dealer and I await a reply - I'm not giving up on this !!!

 

It seems bizarre to me that the Foreman can say "yes, I can hear that cluck and feel it through the wheel" and follow that up with a comment like "oh, it's normal, I've heard worse" - they has to be a design fault with the steering column ??



#25 Roderick Pask

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Posted 22 August 2014 - 08:20 AM

I had this problem with my previous Fiesta. At first the joint at the bottom of the steering column was greased - that worked for a couple of months but the clunk came back. Then the bottom universal joint at the bottom of the steering column was replaced and problem solved. All under warranty.



#26 Dougal

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Posted 22 August 2014 - 08:24 AM

The variation in dealer response is frightening. Good luck to the guys who are unfortunately having to battle with Ford.


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#27 Geoff_UK

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Posted 22 August 2014 - 08:53 AM

I guess the car is still under warranty until the end of October when it will be 3 years old, but I've reported this problem to the dealer every time the car has been in for service or any other work - same response.

 

I agree that the variation in dealer attitude is indeed frightening!!

 

To me, a clunk indicates some sort of play in a component - excess play must surely result in premature wear/failure??  I fail to see why customers should pay for a poor design on Ford's part??



#28 MattDRX

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Posted 22 August 2014 - 10:47 AM

That can happen to loads to of cars, it will be under warranty just call the MD of the dealer and tell him to sort it, if not then you'll pay for the repair independently and small claims them for the bill, either it's steering column or the rack itself, likely the rack ime, cheap and easy enough to replace on a Fiesta.



#29 Geoff_UK

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Posted 29 September 2014 - 06:59 PM

The car has been back into the Stealers after they were instructed by Ford to contact me and book it in.  The "re worked the universal joint" whatever that means ??

 

It made a difference, but the "clunk" has now been replaced with a "click" ??

 

Been back on to Ford again and I received an email this afternoon as follows:

 

I have spoken to XXXX, Service Manager at XXXXXXX, who has advised he has spoken to our Ford Technical Department to advise
them that the repair conducted on your vehicle did not cure the concern.  They have now been advised to replace the steering
shaft assembly and these parts have been ordered.


XXX has advised that he will be in touch with you soon to

get your vehicle booked in for this work to be carried out.


Kind regards,


Barclay Quarton

Ford Customer Relationship Centre

 

Is the steering shaft assembly the whole steering column ??

 

Cheers

 

Geoff



#30 Jaspal

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Posted 01 October 2014 - 06:10 AM

The steering shaft should be the steering rack it self as I have changed a couple at work the steering column is held onto the rack via a uj joint


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