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GAP insurance?


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#46 adzmcp

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Posted 18 February 2009 - 07:04 PM

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#47 hedgepig

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Posted 18 February 2009 - 08:37 PM

Well, I'll start the ball rolling for replies to this posting......

Firstly, I think you are very fortunate to be able to turn away business and not have your sales figures affected.

That is a luxury that not many companies are in a position to do.

You freely admit that your website is expensive and you justify it by saying that you are prepared to offer discounts---hang on a minute though, that's not quite what you said before was it?

Let me remind you--"I am telling customers NO to deals, I am sending them away to deal with others because I have my job to think about."

Surely this is double standards........also remember that whilst you are posting on this site you are the representative for your company and, as such, you are portraying the image and reputation of your company.

Your offhand comments concerning customers' opinions and how you personally feel about us are not exactly giving us the right impressions about your company.

I won't presume to tell your your job--how you wish to succeed is up to you but there's no need to adopt the "holier than thou" attitude with us either.

Incidentally, you are quite right of course about Ford's sales performance but this was mainly due to the success of the new Fiesta which received major publicity and was recently voted car of the year etc.

#48 KeithC

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Posted 19 February 2009 - 11:17 AM

As regarding some of the replys I soory but they down right rude. This one below got me going


I'm sorry, but you've made a rod for your own back. Doesn't excuse people being rude, but if you didn't come out with so much bull, you wouldn't have had the response you got.

Let's have a look at some comments you made.

Ford Options is like any finance the car is registered to you but the finance compnay really own the car till paid off.


No it's not. You can get a personal loan that isn't tied to the vehicle, you own that car from day one.

So if you on Options and you had it back you have to pay for any damage to the car when you hand it back or return it to standard if you modded it. If you PX the car you wont need to worry about all that.


How exactly is someone going to p/ex the car when they don't own it? At the end of the Ford Options the customer needs to pay the remaining balance that is equal to GMFV if they are to own the car. Have you been telling customers that the car is likely to be worth more than that? If so, I bet you never put it down in writing, and if so, why don't you use that figure as the GMFV?

Sorry but Dealers really dont need customers more than you need dealers.


This is your biggest boo boo. What an incredibly ridiculous comment from a person who works at a dealership. I do hope your boss doesn't see it as i doubt he will be enamoured with that comment. How far away from this planet are you. Without customers your dealership will go, like many others, who I presume had the same attitude. If your dealership went by the wayside, the customer would have plenty of other places to spend THEIR money where THEY want to.

Other than warranty work, tell me exactly what I or anyone else would need to come to you for or any other dealer?

Finance can be had cheaper elsewhere.

As already proved, GAP insurance can be had cheaper elsewhere.

I can have my car serviced anywhere as long as they follow Fords procedures and use OEM parts and the warranty is still valid. I do hope you haven't been telling people otherwise, because that would be lying, wouldn't it.

Do I need a dealer for their expensive parts? Nope, they can be sourced from cheaper alternatives.

Do I need a dealer for their expensive service costs? Nope, I can get it serviced cheaper with better customer service.

As regarding GAP yes you can buy on the internet for cheap but it DOES NOT cover the same as what the dealer cover look into it read it all. We had customers who bought GAP on internet and tried to claim and it all goes wrong then. Think about it, COST price is around 80 for cash GAP and 120 for Finance GAP so if the internet is selling it cheaper you gotta ask your self how and why?????


You have already had your !Removed! handed to you on a plate by someone who obviously knows more about GAP insurance than yourself, so I'll leave that one be.

If customers want to rape dealers all time be prepaired for bad after service etc etc the money has to come out of somewhere else.


YOU WHAT!!!!!!!

I have never ever bought a car from anyone who didn't agree on a deal. If they don't agree, there is no deal. Using the word rape is dispicable and gives the impression that the customer is taking something that they have no right to. Every deal is a too way thing where both parties agree, or it wouldn't happen.

"Be prepared for bad after service?", a lot of customers get that anyway, how are we supposed to tell the difference. You are a disgrace to your "profession" and don't deserve to earn a penny.

Since when has good after service cost money?
How much does a "Thank You" cost?
How much does a return call cost when they are promised?

Unbelievable, truly unbelievable.

Dont think that Ford want to made redundancys because figure out show Ford sales are up on all manufactures the fiesta and focus have been the no1 and no2 best seller for past 3 months. Ever since the credit crush sales of fords have risen with people coming out of there Audi Merc BMW etc etc. But the people who do come out get deals that lost money and it now starting to affect us.


The reason why Ford are doing OK is because the products they make are good, not neccessarily because you are doing a good job. Good cars sell themselves. They/you are selling the cars despite your terrible attitude to customers, no other reason. I don't remember buying any car on the strength of the person selling it. From what I have read from yourself, you are only there to fill the forms in and give customers false information.

So, there you go. Have you ever heard the statement, "You reap what you sow". I think you'll be better off if you remember that.

Oh, and my last point, you never did answer my question as to whether you pay to advertise your stock on this site. That would be ironic wouldn't it, you trying to get something for nothing, just like those pesky customers you shoehorn out of your showroom all day long.

Maybe, if you didn't keep turning customers away, you wouldn't have to come on here to try and sell your stock. Just a thought like.

#49 Nipz

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Posted 19 February 2009 - 11:44 AM

Oh, and my last point, you never did answer my question as to whether you pay to advertise your stock on this site. That would be ironic wouldn't it, you trying to get something for nothing, just like those pesky customers you shoehorn out of your showroom all day long.

Maybe, if you didn't keep turning customers away, you wouldn't have to come on here to try and sell your stock. Just a thought like.


He wont answer it because he knows your right! If hes turning people away he must have enough customers to sell to, but wait... advertising online, somethings going on here!!!

#50 Mark M.K

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Posted 19 February 2009 - 11:55 AM

Oh i do love this topic :lol: :lol:

As for your reply adzmcp, if you didn't tell lies to cutsomers then we wouldn't start picking on the things you say. You got yourself in your own mess by telling lies, all we are doing is simply pointing out where your going wrong, which seems to be almost everywhere...are you even FSA approved to sell finance? Sure don't seem like it. I'm sure the FSA would love to hear your ways of selling finance.....

Please only reply if you have something constructive to say but no more abusive language


This made me laugh....what makes you have the right make this comment? Are you a admin of the site? No. If your not happy about comments made on a public forum then simply leave. Nobody is focing you to stay here.

It's knowen fact that car salesmen are scum of the earth, and your a fine example.

#51 Nipz

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Posted 19 February 2009 - 11:58 AM

It's knowen fact that car salesmen are scum of the earth, and your a fine example.


Ive learnt a lot about GAP insurance throughout this topic :) lol

#52 KeithC

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Posted 03 March 2009 - 02:13 PM

Mmm.

I notice our friendly salesperson from Ringways Ford, adzmcp, has disappeared, only to pop back and delete all his posts. Think he may have had his !Removed! smacked by his boss and told to delete his diatrivbe or is he just too embarrassed by what he actually said.

Luckily, most of his comments are still quoted, which he can't edit.

#53 Nipz

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Posted 03 March 2009 - 03:30 PM

just noticed that! Just backs up he was scum :)

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