7 replies to this topic

[Dougal]

Hi all

I suddenly appear to have a steering knock which sounds like its coming from the steering column. The knock can be heard when either on the move or stationary. When stationary and engine running, the knock can be heard by moving the wheel in any direction by less than quarter of a turn.
I'm taking it in anyhow, but thought I would investigate any similar issues that anyone may have had.

Thanks all.

[fordpartsman]

There is a tsb from ford for this. Should be under warranty. Speak to your local dealer. Just a greasing issue

[Dougal]

Thanks Fordpartsman. What does TSB stand for out of interest? I have had a few 'known faults reported since I have had two Mk7's from new.

[Mordey]

technical service bulletin.
It means ford know of the problem and how to fix it

[gwhite73]

i have the same problem on my 2010 mk7 too, in my experience ford won't want to do it under warranty as they class it as an "adjustment" and adjustments are only covered for the first 12 months (apparently) and not for the entire 3 year warranty

they quoted me £49 to grease the steering column as per the t.s.b. i took the car back to the garage where i bought it (not ford) and got them to grease it instead - this did not fix it.

ford have advised them the next step is to replace the steering knuckle at the bottom of the column (where it goes into the floor) and fingers crossed this will fix it.

it seems a very common problem with the mk7.

[Dougal]

Its booked in now, and the service guy said its a quick job if it's what he thinks it is (suggesting a common fault) and that its warranty work.

[gwhite73]

fingers crossed the re-greasing will fix it for you - eventually i had the steering knuckle where the column goes into the floor replaced, but the problem's fixed anyway.

[Dougal]

Bottom end of steering column replaced due to a dry joint. All done under warranty no questions asked. All seems to be OK now.