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The Fun Starts With Ford Dealer


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#1 Foci_st3

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Posted 29 November 2012 - 07:57 PM

Well my new focus titanium x has condensation in the drivers headlamp, well it started like that and is now water droplets that have become bigger and now running to cause a pool in the bottom of the lamp.
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It's taken about 4 weeks to get someone to actually do something about it after the car already went in for them to look at it then back a week later to take photos which seem to have vanished then 2 calls this week and an email then a visit to the dealer today and finally got a call back with a direct email to send photos, option back to take to take car in next Friday for a tech to look and discuss with ford over the phone for option on how to fix.

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#2 salsheikh

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Posted 29 November 2012 - 08:15 PM

tell them you want replacement headlights and not a bodge job. that is bad for such a new car.

#3 Foci_st3

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Posted 29 November 2012 - 08:22 PM

First thing is making sure i get a car to use if take it in Friday 7th as I'm going to silverstone for my birthday in the morning and possibly out for late lunch with the kids. Said I want it resolved by the time I pick it up, if that means having a new lamp in order I don't mind. Very much doubt they will split the lense off, I think they wanna see if the vents are working correctly but common sense says there not.

#4 Foci_st3

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Posted 03 December 2012 - 05:53 PM

Car goes in Friday at 2pm until 4pm and the service manager says that will be enough time to speak with ford and set up the next step.

#5 Preee

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Posted 03 December 2012 - 07:15 PM

They should replace it , as the edge seal must be faulty allowing it to suck water through from the heat of the bulbs.

#6 Foci_st3

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Posted 03 December 2012 - 07:17 PM

That's what I keep telling them but as usual they wanna check it first so they can decide, if they come back saying there's no problem or they adjusted something I will kick off.

#7 Preee

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Posted 03 December 2012 - 08:23 PM

That's what I keep telling them but as usual they wanna check it first so they can decide, if they come back saying there's no problem or they adjusted something I will kick off.

I don't blame you , the seal must be defective or cracked if its letting in water.

#8 Foci_st3

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Posted 03 December 2012 - 08:43 PM

The moisture has got the the stage now where it's to heavy and now running down the inside lense and creating a pool a the bottom of the chrome bezel.

#9 artscot79

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Posted 03 December 2012 - 09:20 PM

i know from past experience and having a friend at fords that they will likely take the headlight out and reseal it mate

#10 james_60

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Posted 03 December 2012 - 09:52 PM

Hi

My headlights are starting to do the same thing.

The condensation patch is getting larger and does not go away with the headlights on.

Jamie

#11 Foci_st3

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Posted 07 December 2012 - 03:37 PM

Right well that wasnt hard was it mr ford dealer, they had it for an hour and have decided to order me a new headlamp just wish they had done that 5 weeks ago when they had it for an hour and all I ended up with was a baby peeing on me because it was only ment to be a 15 min check. Headlamp should arrive late next week so might have it in on Monday 17th and have oil changed at same time as I'm now nearly at 4k miles.

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