All mk4 Mondeos come with DMFs (dual mass flywheels) as standard
You can get single mass (solid) flywheels conversions but most dealers fit OEM DMFs
The clutch has a hydralic actuator/ CSC (concentric slave cylinder) - as far as i am aware, the adjustment is automatic, it does not have a cable - it uses a master cylinder and slave cylinder similar to a braking system (in fact it uses the same fluid resovoir)
If it is "taking up" at the top of the pedal travel it is probably at the end of its working life
If you had a traditional, cable clutch with manual adjustment, you would loosen it off if it was slipping and tighten it up if it was dragging
You asked if there is something they could have done to fix/ bodge the clutch - depends what is wrong with it (and they probably know fine it is not right, IMO - there is always a chance they are innocent though) -
If the DMF is on its way out, it may be depositing dust on the clutch, sticking an airline into the clutch housing in the right place to clean it off would be one way of prolonging its life
Bleeding the clutch may help prolong the demise of the clutch
The pedal mech could be "doctored"/ modified for more clearance or the pedal spring strengthened (so at least the weight of the pedal is not pressing on it)
The clutch plates may have been contaminated with something (water, oil or hydralic fluid etc) a mercyless uphill thrashing might burn this off
(these are just theories/ thinking aloud) (does the clutch feel different since the car came back? )
The garage/s job is to make money, not (nessesarily) sell cars, be nice to you or keep their customers happy etc
A clutch replacement would mean dropping the subframe and taking the g-box apart, (about 4 to £500 labor) because this costs so much the DMF abd CNC would normally be done at the same time (total £800 £1200 or more)
The garage obviously does not want to pay this in these hard times
Trading standards, CAB etc may be able to help