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Ford Service Disaster


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#16 artscot79

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Posted 25 January 2013 - 10:08 PM

correct me if im wrong but likely the aux belt will be contaminated with oil and possibly the timing belt i was always taught if these were contaminated with oil then they should as a matter of course be changed as the oil will damage and weaken the rubber belts i doubt it will do much good to the plugs or the ancillary hoses either

ide be sitting at there door before they open ready to go mad if i was you very unproffessional

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#17 Stoney871

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Posted 25 January 2013 - 10:31 PM

Agreed.
I'd insist on belts being changed too.
Don't let them get away with a degreaser and rag job.

#18 mike4369

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Posted 26 January 2013 - 10:33 AM

Have a quiet word with the service manager and explain the facts of life to him then demand a: reimbursement of service charge, b: full engine steam clean c: written guarantee that any failure of ancillary belts within a reasonable time scale will be replaced FOC, if he or she is not compliant contact trading standards from thei garage and then see if that prods them into action. The simple fact of the matter is that you were lucky not to have been travelling at speed and suffer a siezed engine, that would have really sent the bill sky high. Perhaps manufacturers (or owners) should attach a string or something to the filler cap so its plainly obvious to replace it.

#19 Haz93

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Posted 26 January 2013 - 02:12 PM

Okay so took it in when they opened and got them to steam clean it and drain and refill the oil. They checked that nothing else had been affected and the technician who did the service apologised and admitted he was stupid to do what he did. Money back and got a few cups of tea out of it too :)

#20 Preee

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Posted 26 January 2013 - 03:40 PM

Glad you got it sorted and your money back , did you mention about the belts and what Arthur said regarding them being contaminated.

#21 jeebowhite

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Posted 26 January 2013 - 05:13 PM

Agreed it should be considered, but at least you got something back from it!

#22 focus zetec s black

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Posted 26 January 2013 - 05:28 PM

christ quite lucky here tbh could of done some major damage!
got a freind that works as a tech for ford he often leaves the sump plug out while refilling oil

#23 STEADS

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Posted 26 January 2013 - 09:26 PM

christ quite lucky here tbh could of done some major damage!
got a freind that works as a tech for ford he often leaves the sump plug out while refilling oil


defo not taking my car where he works.

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