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#16 Preee

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Posted 10 March 2013 - 02:01 PM

Just tell them you have been getting a good insight in to what the problem and possible cost could be from here , and when they give you a price , tell them you need to look into it :) , unless you think it's a fair price , there are always other garages for second opinions.



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#17 Pirategirl

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Posted 10 March 2013 - 09:45 PM

Thanks Preee, I kind of mentioned that on Friday and his face dropped slightly, haha. I was very proud to say I was getting expert advice :-)

#18 Pirategirl

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Posted 11 March 2013 - 06:57 PM

Okay.... so took the car in this morning at 8.30am, get a phone call at 2.30pm, telling me that they can't diagnose the problem :unsure:   Suggested another garage down the road for me to take it to :(



#19 Preee

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Posted 11 March 2013 - 08:40 PM

Hmmm strange , kinda makes you think , are they worried now they know i have taken advice lol , or perhaps their testing machine was not good enough to read the code's.

 

So you need to get a garage that can read the code's properly , downside is if Ford they may charge up 90 pound.

I'm wondering if it's better to get it in there for them to diagnose. There's nothing stopping you taking it elsewhere when you near faint at the quote they will give you.



#20 The Bear

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Posted 11 March 2013 - 08:52 PM

Okay.... so took the car in this morning at 8.30am, get a phone call at 2.30pm, telling me that they can't diagnose the problem :unsure:   Suggested another garage down the road for me to take it to :(

 

This sounds like rubbish to me.

 

Did they tell you why they couldn't diagnose this and whether they'd read the codes or not?

 

I could just about understand if you took the car in with no check-engine light and you were having some random issue (like a performance issue as they can be hard to track down with no codes to help). But the fact is your car has thrown up a code to tell them what the problem is or at the very least a starting point to be able to diagnose.

 

I take it they didn't charge you for the liberty of having your time wasted?



#21 Pirategirl

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Posted 11 March 2013 - 08:59 PM

The receptionist from the dealership rang me up - if I had spoken to the mechanic then I could of asked him a few questions, but it was obvious that she didn't really know what to say to me, she just kept apologising saying that "they didn't know what was wrong with it and didn't want to start fiddling about with it, but suggested that I take it to Crosshill Garage".

 

They didn't charge me for diagnostics, but I will probably be charged by the other garage.

 

I am taking iit in tomorrow afternoon straight from work - it drives fine, albeit virtually powerless - I just worry that I am doing damage.



#22 The Bear

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Posted 11 March 2013 - 09:09 PM

The receptionist from the dealership rang me up - if I had spoken to the mechanic then I could of asked him a few questions, but it was obvious that she didn't really know what to say to me, she just kept apologising saying that "they didn't know what was wrong with it and didn't want to start fiddling about with it, but suggested that I take it to Crosshill Garage".

 

They didn't charge me for diagnostics, but I will probably be charged by the other garage.

 

I am taking iit in tomorrow afternoon straight from work - it drives fine, albeit virtually powerless - I just worry that I am doing damage.

 

I think it's perfectly reasonable to ask to speak to the mechanic for an explanation.  

 

The code reader you need (if I'm correct in thinking) only costs £80.... I am new to this forum but I'm thinking someone must have one who could help out?



#23 Pirategirl

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Posted 11 March 2013 - 09:10 PM

I agree with what you say about the testing equipment Preee.  They are primarily a garage that centres around sales, but they do have a couple of mechanics who do MOT's, servicing etc. 

 

He did say that they weren't quite sure about the codes on Friday and that it could either be the glow plugs or an electrical fault throwing up the glow plugs....  either way, they couldn't help :(

 

Crosshill is not a Ford Garage and he didn't warn me about a price for diagnosing the problem so will just have to see what happens tomorrow.



#24 Preee

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Posted 11 March 2013 - 09:18 PM

Good luck for tomorrow and keep us updated with what they find



#25 Pirategirl

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Posted 11 March 2013 - 09:28 PM

Thanks guys.

 

Not as simple as I thought it would be, but then again I have to get it sorted out one way or another.

 

Shall keep you up to speed.



#26 wase16ll

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Posted 11 March 2013 - 09:44 PM

to be fair to the garage, they've done the right thing
rather than throwing parts at it in trial and error, they've thrown their hands up and said its beyond them.
diagnostics goes way beyond code readers, not to mention fault codes.

#27 The Bear

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Posted 11 March 2013 - 09:50 PM

to be fair to the garage, they've done the right thing
rather than throwing parts at it in trial and error, they've thrown their hands up and said its beyond them.
diagnostics goes way beyond code readers, not to mention fault codes.

 

Fair point. I've known dealers to throw parts willy nilly at cars in the hope ''one of them will fix it''.

 

You would have thought they'd at least have read the codes for her though.... and if they couldn't then I'd have thought they'd think twice before accepting diagnostic work.

 

Just my opinion though. :)



#28 wase16ll

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Posted 11 March 2013 - 10:05 PM

maybe thought they could, but then found their machine doesnt communicate with this particular car..
seen this happen many times
im in the trade, like you, i get astounded how many garages get involved with diagnostics when they have limited knowledge, its a very specialised field...so to hear a garage admit defeat rather than bill you for ££££s in guess work, think deserves credit.
favourite part of the job, invested thousands to help me with it, but i too am still learning and know my limitations...nothing has beaten me yet, but it will happen one day. especially if i dont carry on investing in the right equipment..something people should bear in mind when they question the cost of plugging in.

#29 Pirategirl

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Posted 12 March 2013 - 06:46 PM

Diagnostics successful!! :D   It's the "Glow Plug Module".

 

They are ordering the part tomorrow and having it fitted Friday morning.

 

£130 + VAT



#30 FOCA

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Posted 12 March 2013 - 07:00 PM

Diagnostics successful!! :D   It's the "Glow Plug Module".

 

They are ordering the part tomorrow and having it fitted Friday morning.

 

£130 + VAT

Exellent! :D  :D  :D



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