Just checked my order it says "processing" having checked my email I recieved this 8 days ago
Thank you for your order from Allen Parts
Please be aware of the Received Estimated Delivered within
date on the listing (which includes handling and shipping) but only
includes working days, not weekends or bank holidays.
This is usually 5-6 working days for economy/2ND Class items, 4-5 working days for 1st class items and 4-5 days for courier items (unless otherwise stated on the listing).
The delivery method which will be used is ECONOMY via Royal Mail"
This email DOES NOT state its only a confirmation, this email intimates that my item will be dispatched which as far as I am concerned is an equivalent psychological contract.
Just phoned them up (after over an hour of trying to call then getting cut off!) only to be told they cancelled it...
When I challenged them about the status of the order,
"oh it must have been an error" (fine I understand some errors occurred) "but I received no email, no contact via phone - nothing! so as far as I am concerned, it cant be cancelled, its still showing as agreed"
I requested a manager and told him that he has as far as his terms and conditions are concerned entered into a legally binding contract, So I told him I would wait for the item to come into stock, having been asked "it might take four weeks" my answer was "I don't care, I paid for them at this price, you agreed to them at this price, the order was confirmed accepted via the phone, therefore if I have to wait four weeks for these to be delivered and honored at that price, then I expect them to be delivered"
(still no sign of a refund)...
they go quiet... "Oh, it appears we have refunded you" (no emails or confirmation) so I argued that as far as I am concerned, with no confirmation of this, then the order is still valid.
he queries "have you received an email stating that the item was Shipped then they have not entered into any legally binding contract". (two emails ping into the inbox Refund + Order Cancelled) "Oh, well we have issued you a refund now, your going to have to go through the website and order them at the new price"
So because I had an email stating that the order was to be "Received Estimated Delivered"was 4 - 5 days, but because I didnt have an email stating the word "Shipped", apparently that means there is no legal contract.
Avoid these cowboys! They were backed into a corner by their own terms and conditions, cancelled the order and refunded it so that no apparent contract existed. I don't think you can trust these people, and I would strongly recommend you don't bother with them.
So rather than honoring a contract they entered, they would rather argue, and get rid of your custom like a hot potato, and instead of taking it on the chin to keep a happy customer, they just get a frankly honest review by all of us who have been stung. So I ask you this... who of you now will NOT use them for their business, given your accounts with them... Lets see just how much business they lost, by playing games...
I will start this... I wont EVER use them. I don't care if they are going to sell me a brand new car for £1 - no strings attached. Unless I have a written contract signed sealed and delivered by them, they wont be getting a damn penny of my business.