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#91 SeanW

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Posted 07 May 2013 - 05:01 PM

Still no refund!  Apparently it has been processed by Netbanx.  They were kind enough to provide me with a reference number so I can track it...oh wait...no I can't...the end customer cannot access that information.

 

Latest email to them:

 

No.  Nothing.  Hence the reason I've emailed!  I've just checked

again, absolutely nothing - no reference, no money in, no pending

money in.



This is beyond a joke now!  My order was cancelled on the 28th of

APRIL.  The fact I am STILL WAITING indicates an error.  An error I

cannot chase up through Netbanx.



I strongly suggest you either a) get on to Netbanx, B) cancel the

refund and send me a cheque or c) cancel the refund and send me the

parts I ordered.



I don't care which - get it sorted!  Your customer service has been appalling!



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#92 STEADS

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Posted 07 May 2013 - 06:38 PM

Good on yer I left a note on there Facebook page pointing potential victims sorry customers in the direction of this topic on the forum

#93 stevegtuk

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Posted 07 May 2013 - 07:23 PM

Sorry to hear you havent been refunded sean :angry:

 

i wouldnt class what they have as customer service, as theres no service there at all :lol:



#94 SeanW

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Posted 08 May 2013 - 03:54 PM

Had a reply today - apparently "something went wrong" with Netbanx - I have now received confirmation that my refund is being processed (from Netbanx).

 

Amazing how quickly they move when you start getting arsey!!  He probably read my email and thought "Cadet Under Nautical Training" (which is actually accurate, I am an Officer Cadet halfway through my Cadetship lol)



#95 Stoney871

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Posted 08 May 2013 - 04:59 PM

Had a reply today - apparently "something went wrong" with Netbanx - I have now received confirmation that my refund is being processed (from Netbanx).

 

Amazing how quickly they move when you start getting arsey!!  He probably read my email and thought "Cadet Under Nautical Training" (which is actually accurate, I am an Officer Cadet halfway through my Cadetship lol)

Dartmouth, Sandhurst or Cranwell?



#96 SeanW

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Posted 09 May 2013 - 03:43 PM

Dartmouth, Sandhurst or Cranwell?

Dartmouth in 2011...not RN though, Royal Fleet Auxiliary.

 

I'm currently at Fleetwood Nautical College



#97 Stoney871

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Posted 09 May 2013 - 04:11 PM

Ah the good old RFA's.
One of my oppos was a first mate. (He's a lazy plonker btw :P)

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