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Stressed Out!! Arghhh!!


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#1 Brigante

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Posted 30 April 2013 - 10:06 PM

right so other day my tail gate accidentally slams and my rear windscreen explodes into a million pieces

 

rather than go through insurance and cause i needed it doing urgently i tried to get it replaced myself, found a screen for 20quid from a breakers but it turned out to be from a facelift model so it doesnt quite fit

 

really needed the car securing so i had it temporarily fitted anyway till i could get insurance to do it through my glass cover

 

phoned em this morning, said i'd had it temporarily replaced but need it doing properly. the local branch phoned me back n said someone would be out between 7:30 and 8:00 tonight

 

a while after i get another call saying the blokes delayed and he'll be here between 8:00 and 8:30

 

at 9:20 the bloke finally turns up

 

takes one look at it and says because i've had it temporarily replaced he's happy it's secure and water tight and not an emergency so he's not doing it tonight cause it's too dark (if he'd of turned up at 7 when they said it would of still been light for at least an hour)

 

said he was expecting to get here and it be smashed in and need replacing urgently

 

(if he thought it was urgent why turn up gone 9 at night)

 

i told him i did explain on the phone i'd had it temporarily replaced and that it wasnt completely secure as theres no adhesive at the bottom and its overhanging onto the metal

 

he said theres nout he can do tonight in the dark so the manager will call in the morning, i said will it get fixed tomorrow and he said he doesnt know when they'll get round to it cause its not smashed in any more

 

 

it wouldnt take long to cut along the adhesive and it'll most likely still be soft anyway

 

 

whats everyones thoughts on this? will they wangle out of doing it at all now?



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#2 stef123

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Posted 30 April 2013 - 10:13 PM

you should have said fine and smashed it for him..

 

sorry to hear about your hassle mate



#3 Brigante

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Posted 30 April 2013 - 10:14 PM

felt like doing exactly that stef mate

 

do you reckon they'll still come out n do it?



#4 JayTDCI

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Posted 30 April 2013 - 10:34 PM

some lazy guy!



#5 stef123

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Posted 30 April 2013 - 11:07 PM

I dont know if they will still come out and do it to be honest Charlie, but I sure hope they will have some respect. They could have told you 'No' in the first place as you did explain the situation



#6 Brigante

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Posted 30 April 2013 - 11:14 PM

its gonna cost me an 80quid excess as it is which i'm fine with paying

 

just want it done and fixed now cause its really stressing me out



#7 Lenny

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Posted 30 April 2013 - 11:41 PM

Id have said "if you look closely you can see its cracked"
Then pushrd his head through it.
Followed by the phone to the other side of his head repeatedly asking "how's this for customer service you Fauking Caunt!"

Phone tomorrow and say "the temperary glass you fitted has slipped on to the road while driving as it wasn't secured properly, also explain that a rep from their company viewed your efforts and deemed them satisfactory,
And now its fallen out while driving!!
So what sort of standards does your rep operate under?
Then when you know he's coming,
Remove the window and store it somewhere out of view,

#8 stef123

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Posted 30 April 2013 - 11:42 PM

Id have said "if you look closely you can see its cracked"
Then pushrd his head through it.
Followed by the phone to the other side of his head repeatedly asking "how's this for customer service you Fauking Caunt!"


Phone tomorrow and say "the temperary glass you fitted has slipped on to the road while driving as it wasn't secured properly, also explain that a rep from their company viewed your efforts and deemed them satisfactory,
And now its fallen out while driving!!
So what sort of standards does your rep operate under?
Then when you know he's coming,
Remove the window and store it somewhere out of view,

 
Top answer :lol:

#9 Lenny

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Posted 30 April 2013 - 11:54 PM

 
Top answer :lol:

Not the usual me, lol sorry guys had a bad day myself.

#10 Brigante

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Posted 01 May 2013 - 12:09 AM

Not the usual me, lol sorry guys had a bad day myself.

do share mate



#11 Lenny

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Posted 01 May 2013 - 12:46 AM

do share mate

Its cool thanks,
Non ford related issue lol

#12 jeebowhite

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Posted 01 May 2013 - 08:10 AM

Im liking the not good day lenny, not so much the fact you had a bad day, but the response was awesome :D



#13 salsheikh

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Posted 01 May 2013 - 08:15 AM

Charlie, ring up your insurance company and complain - its p155 taking to be honest - and make sure whoever does turn up does the job right! last thing you want is a cowboy firm to turn up and do it poorly.

 

my old man had this issue with a windscreen firm (gone bust now) that messed him about (kept sending the wrong glass or had delayed for 2 weeks) and he got his insurance company to agree to let someone else do it and it got done within 4 hours of him calling them out.

 

I'd be livid if this happened to me too.

 

Lenny, I hope you are ok now mate.



#14 Brigante

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Posted 01 May 2013 - 12:48 PM

Well things just went from bad to worse..

Manager at 9 in morning saying he's talked to technician that come out and the blokes said its already repaired and the right glass in it when they was under impression its smashed in n needs doing urgently.

I explained it was smashed in and that i needed it doing urgently so i tried to find a replacement myself but it isnt the right glass and turned out to be the wrong year and isnt secured on properly. I needed the hole covering so i had it put on temporarily till insurance could do it.

He didnt seem to grasp this n said the soonest they can come out n do it is wednesday afternoon

Im absolutely fuming. I didnt realize it was gonna be so bigger job n hard for glass experts to cut around the adhesive and whip the temporary screen off. There isnt even any adhesive holding the bottom edge on

#15 salsheikh

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Posted 01 May 2013 - 12:52 PM

sometimes it makes you wonder how these idiots get a job!



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