Hi guys, I have signed up here as I need some advice on a used car I just bought from a Ford dealership in Bradford,
I'll start at the very beginning so apologies for the long read,
I recently purchased a 08 2.0 Litre Ford Focus Titanium from a dealer about 6 weeks ago now and as soon as I handed over my cash the problems began, I wont go into detail about the small problems with the car which the dealer and I had agreed would be sorted before I picked the car up and then on collection day realised stuff had been missed instead ill comment on the more important issues,
First up, I was told the car came with Bluetooth as it was a top spec titanium model, after collecting the car and trying to pair my phone up I soon realised it didn't have Bluetooth, I had spoken to just about everybody at this Ford dealership on the phone and had the run around, I ended up getting very annoyed and just driving over to the dealership to have it out with the salesman, He apologised as he thought it did have Bluetooth and offered to fit me a module that would get the Bluetooth in the car working, Great! or so I thought, he said we would contact me the following day to get it sorted out, he never did, I tried for days after to get hold of him each time I was told he wasn't in, he had just gone out, he's with a customer etc and that he would phone me back, this went on for 4 days! I have 2 jobs do don't appreciate being given the run around chasing after people,
Ended up having to deal with a manager who offered (after nearly a week of moaning) to fit me a Parrot kit as "Retro Fitting" the Bluetooth to my car was impossible (I argued that I had bought this car as I was told it came with Bluetooth and now I will have buttons on my Sony Stereo which are useless) I argued that the car could be retro fitted as I was told by another dealership it could be, Anyway they said it couldn't and offered me a Parrot kit which I accepted, I arranged to have the kit fitted whilst I was at work, the guy never turned up as the dealer never booked him to so I had to wait another day after I had been phoning them all day to ask why he didn't turn up, no phone call to tell me he wasn't! ended up getting the kit fitted, its absolute crap and barely works anyway, the guy who fitted it told me the car could be retro fitted and that they were lying to me (this guy worked for ford btw)
Now onto the real problems!
The car has been back to the dealer twice already as I was reporting problems with the car since the first week of owning it, I have had "Power Steering Malfunction" come up as a message and the yellow "I" light up on the dash, the first time I went in they said a hose had become loose and that there was no fluid in the car (this was supposedly serviced before I collected the car) the car drove home when I collected it fine so there must have been fluid in the car at the time,
2nd time I took it in they told me it needed topping up and after I complained they said keep an eye on it should be ok now see how it goes etc, tonight the exact same fault has returned, same warning message and the car makes an awful noise when I try to park it or turn it round in the street to park it.
The brakes always sound like they are on too as there is a constant squeal coming from them, when I questioned this they said they had cleaned them up and they are now fine, 10 mins into my return journey home it started again, when I phoned them back I was told I must book it in again for it to be looked at.
I'm pretty sure the clutch is on its way out, the car is very difficult to get into first gear sometimes even when I am slowly rolling at about 1 / 2mph it just doesn't go in, If I put it into 2nd and give it some gas the car labours away as if I am going too slow for that gear but soon picks up as you would expect. Not what I expect from a car like this (my previous focus that I traded in to get this car never drove like this)
Going down a bumpy road the car sounds horrific, very rattily and squeaky, again when I showed the mechanic the squeaks by pushing down on the boot he said it was my brakes and not the suspension like I said it was, again told it was sorted and its not, I was told the car came with gap insurance and break down cover, again a document never turned up, I had to chase them up for it, still waiting on the break down cover god knows when ill get that.
Its gotten to the stage now where I don't actually like driving the car, I've lost the love for it, just far too many problems with it which I just cant overlook, I went to a dealer so I didn't end up with someone's second hand rubbish and I've got exactly that and have been messed about by the staff too, The dealership is 20 miles from my house which makes going in every time a real pain, before I paid they told me any problems with the car they would collect it from my house, this soon changed as I am out of there collection zone now which before I paid my cash I wasn't funny that eh ?
I'm going to take the car in tomorrow and hopefully keep a cool head but what legally can I do now ? can I request a refund as according to the trading standards I can as, A. The car is not fit for purpose (due to it failing) and B. The car cannot get me from location to location safely (how can it if the steering keeps failing)
The car has recently been MOT'd by them after I collected it and also had a safety report which was all ok, the MOT had no advisories and the report was all in Green.
What do you guys think ??
Sorry for the long read
I don't think I could ever buy from a dealer again