I collected my new Fiesta Titanium Ecoboost 125 from a local main dealer on 14th March, but soon noticed that the Deflation Detection System (which I had ordered at extra cost) didn't appear in the vehicle menu.
Now you'd think that, being done in software, that would be easy to fix.
The dealer had the car for THREE DAYS and declared that they couldn't fix it. The matter had to be escalated to Ford Technical department. Apparently Ford didn't have an answer, the problem had to be escalated to their design department.
Nearly THREE MONTHS later, still no update from the dealer or Ford.
If I call the Ford Customer Relationship centre, all they seem capable of doing is putting me on hold while they call the dealer to ask if there is any progress. It's an insane waste of time, literally going round in circles. If the dealer knew, I suspect that they would call me direct.
Is there any way of getting information out of Ford other than them referring you back to the dealer network?
I'm a qualified engineer, so I appreciate that problems can take time to fix, but it seem impossible to get any information about whether the problem is actually being addressed or just quietly forgotten about.
This issue raises another interesting question. If the Deflation Detection System is, as the dealer first claimed, fitted but does not work, then (at least in theory) the car cannot pass the latest MOT tests which require that such systems (if fitted) must work. Not MOT-able > Not roadworthy!
Is there anything I can do short of legal action?