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Glow Plug Relay - Being Done Over By Ford Please Help??!!


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#1 ye5bugz

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Posted 25 June 2013 - 03:59 PM

Hi, my Focus 2006 tdci 1.6 110 went into Ford yesterday for a regeneration (dreaded DPF again!), all done but the mechanic said the car was still in limp mode so would do another diagnostic. called back an hour later to inform me that there is water in the glow plug relay (???) and would cost around the £180 mark - bringing the grand total including regen and dpf additive and diagnostic to £570 

 

Have now (the next day!) had a call from him saying it won't be done today as they cant find the part on my car to replace it and have had their technician looking at it for an hour

 

HOW DOES HE KNOW THERE'S WATER IN IT IF HE CANT FIND IT ?????!!!!!!!

 

am i being blonde or am i being diddled here??!!!

 

Help someone please

 

Thanks in advance



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#2 DanGersFord

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Posted 25 June 2013 - 09:26 PM

Definately a bit weord how they can turn round and say you've got water in the relay if they havent actually seen the relay. I know I dont say theres water on a boilers control board etc unless ive seen it with my own eyes

#3 DanGersFord

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Posted 25 June 2013 - 10:12 PM

Sell up and go for the 1.8 ;) then you wont have anymore dpf issues lol welcome to the club by the way

#4 wase16ll

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Posted 25 June 2013 - 11:21 PM

would love to hear the explanation of diagnosis on this one.

water in glow plug relay, but cant find it :lol: ...probably swept away by the sheer volume of water

 

well, unless they have a diag machine with artificial intelligence i really have no idea how they come up with this beauty.

 

let me guess...diag code suggested short circuit in glow plug relay....dont suppose they have tested the glow plugs, as if that is the case, 99 times out of 100 its one or more glow plugs and not the relay at all.

 

one possible reason they cant find the relay is because it might not actually have one, it might have a control module fitted instead..

 

if i was you Laura, i would either tell them to stop the work till you have had a full explanation or be shown the problem, dont accept anything till your happy  , or better still, get a second opinion.



#5 Stoney871

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Posted 26 June 2013 - 02:22 AM

Next they'll say your indicator fluid needs changing.

Seems a common theme nowadays- for any fault choose the most random/expensive/baffling part and blame that.

Btw welcome.

#6 Stoney871

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Posted 26 June 2013 - 04:07 AM

Relay is in the fusebox under the bonnet and should be number 12 (layout of fuses and relays should be on inside of Fusebox cover).

The glowplug fuse is also in that box and is fuse 6 and is 60A.

Fuse 28 supplies the glowplug relay too on the switch side and is fed from the engine ECU.

The relay earth is provided by the ECU.

These are for the timer function and are also dependant on the cylinder head temp sensor working properly.

 

The relay is Finis code 1252609 and is about £50 ish.



#7 jeebowhite

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Posted 26 June 2013 - 04:07 AM

Welcome to the family, and I can safely say I have never heard that one! they often think that the techno-babble will just go over your head, you will nod and agree. Always worth arguing, and asking for conclusive evidence!



#8 ye5bugz

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Posted 26 June 2013 - 04:44 PM

HA HA! You hit the nail on the head there! Had a phone call today to say that the part they have spent TWO DAYS looking for, does not exist on my model !!! Have now said they will kindly do me new glow plugs ( which they have decided is the final fault and the reason why my car is in limp mode ) for the knock down bargain basement price of £180 instead of normal price of £290!!!! Errr hello I may be female but know that glow plugs only cost £15 as a part and yes they are a b****rd of a job but seriously £290?!?! And I think considering they've had my car since 8 am Monday morning they should be charging me a lot less than £180!

Have been quoted £2225 part ex price on a petrol fiesta or Clio... Am very upset at going back to a smaller petrol model, but what is a girl to do? Love my focus to pieces but its days are numbers now.

Thanks all for your replies you've been very helpful.

My sister has just bought a petrol fiesta after part ex-ing her corsa! Have recommended she join the club!

WELCOME TO FORD BIG SIS!!!

would love to hear the explanation of diagnosis on this one.
water in glow plug relay, but cant find it :lol: ...probably swept away by the sheer volume of water
 
well, unless they have a diag machine with artificial intelligence i really have no idea how they come up with this beauty.
 
let me guess...diag code suggested short circuit in glow plug relay....dont suppose they have tested the glow plugs, as if that is the case, 99 times out of 100 its one or more glow plugs and not the relay at all.
 
one possible reason they cant find the relay is because it might not actually have one, it might have a control module fitted instead..
 
if i was you Laura, i would either tell them to stop the work till you have had a full explanation or be shown the problem, dont accept anything till your happy  , or better still, get a second opinion.

would love to hear the explanation of diagnosis on this one.
water in glow plug relay, but cant find it :lol: ...probably swept away by the sheer volume of water
 
well, unless they have a diag machine with artificial intelligence i really have no idea how they come up with this beauty.
 
let me guess...diag code suggested short circuit in glow plug relay....dont suppose they have tested the glow plugs, as if that is the case, 99 times out of 100 its one or more glow plugs and not the relay at all.
 
one possible reason they cant find the relay is because it might not actually have one, it might have a control module fitted instead..
 
if i was you Laura, i would either tell them to stop the work till you have had a full explanation or be shown the problem, dont accept anything till your happy  , or better still, get a second opinion.



#9 jeebowhite

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Posted 26 June 2013 - 08:35 PM

LMFAO - so they cant find the part that they quoted the fault for .... on your car... WTF :S

 

I would tell them on the basis that they were going to charge you the fee's for a fault that didnt exist, that you would expect them to do it for a much less price than the price which was quoted... I hope you dont give up on it, I thought of doing the same and would have regretted it, but I fixed it and didnt look back. by that point it cost me about £300+ so I had more reason to keep it.



#10 wase16ll

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Posted 27 June 2013 - 08:50 PM

:rolleyes:

 

good to know the dealers are well trained and know fords far  better than your non specialised garages/mechanics

 

:lol: :lol:



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