I would like to share a bit of a negative experience I have encountered with buymobilephones.net, one which I would like to share in order to save you from suffering the ongoing trouble that I have experienced. As a moderator of this site, I should really clarify that these are not the opinions of the forum, administrators, management or brand, and therefore confirm that all the below are of my own personal opinion and are not defamatory in any undue means and are the personal opinion of the poor experience I have had with them.
At the start of the year, I took a contract out with them (I shall refer to buymobilephones.net as BMP going forth), not an expensive one, but one that ties me down for two years. I took out a contract for an LG Optimus L3 and a free gift of a Nexus 7, at the start, it was brilliant - God's gift to the first timer going onto contract. Oh how that has changed!
About 2 months ago, my phone stopped working for no reason, touch screen unusable, but without any damage or pressure damage or anything else that I am sure will be later used as an excuse. Having contacted BMP they advised that I could send the phone to them for repair, I duly did and the phone was returned as a "non warranty repair - internal damage not visible from the outside" - I would class that as an inherent fault, as I cant break something without leaving any signs! so they returned the phone (free of charge - if it was a fault of my own making they would have duly charged me for the privilege!). So I approached LG for a second opinion.
LG received my phone and have returned it to me as a non warranty repair. They then called me up about a half hour ago to advise that the reason the phone was returned is the fact that the phone has been "tampered" with and due to BMP actually opening my phone, it appears that they have LOST something from within the phone itself. This means that any repair is chargeable and any warranty that may have been present is now obliterated.
Having phoned BMP and arguing this point, they now want me to send a report to them by LG stating exactly what is wrong with the phone, and the reason it is out of warranty, before they will even consider that their incompetence has cost me a phone and I am now bound to a contract without the phone to use!
I am awaiting LG sending the report, but I anticipate that BMP will refuse outright any wrongdoing, and no doubt will find a way to pass the blame back to me! My options are as follows:
1) Pay £25 and claim off the insurance
2) Send the phone back to LG and at the pleasure of £10 have the phone returned to me with a quote for repair
3) Repair the phone at a cost of whatever it will be to get it back to a useable state
4) Pay for an independent report to confirm that the phone is indeed inherently faulty, in which case the cost should be reimbursed by BMP, alternatively be billed for the privilege if they are unable to confirm that the handset is indeed inherently faulty.
5) Continue my argument that BMP's incompetency is the root cause of my phones final "warranty void" claim and see if I can press for a replacement handset to be sent free of charge (should cost nothing!)
So far, all options Barr the last, appear to be costing me money at an expense that I fail to see, should be due to me.
Oh, I forgot to mention, the first Nexus 7 that I received was returned to them as the unit itself had a fault whereby the screen would randomly flicker off and was unusable.
So far both parts of my 'purchase' have deemed faulty and as a consumer, I see both of these faults appear to be inherent.
I would personally advise DO NOT approach these people for a contract phone, their products seem questionable, and their time in resolution is poor to say the least.
I am incredibly frustrated at this time, and envisage that the cost of time is now going to run into many more weeks, before I suspect that BMP will deny any liability.
So, there is my story, as soon as I can have clarification as to what they will do, I will update this thread, and perhaps even retract some of my more "blunt" comments about their general service, but I expect that probably will not happen
So there you are I ask now has anyone had any dealings with them and if so, where they as negative as my poor excuse of an experience appears to have been?