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Sony Stereo Bluetooth Audio Muted After Bt Turned Off

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#16 bschneider94

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Posted 14 January 2014 - 09:39 AM

Hi JW1982,

I have located the bluetooth module behind the glovebox but I can't seen to disconnect the cable to see if that fixed my issue? Any tips on how to disconnect the cable? Sounds simple I know!

Cheers,

Ben

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#17 jamesm182

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Posted 14 January 2014 - 09:44 AM

IIRC it has a sort of latch that swings over and locks it into place. You need to push in 2 little tabs on the side and then swing the lock mechanism over to get it to release.



#18 bschneider94

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Posted 14 January 2014 - 09:45 AM

Cheers James, I will try on my lunch break!

#19 jamesm182

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Posted 14 January 2014 - 09:47 AM

No worries hope you manage to get it out!



#20 bschneider94

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Posted 14 January 2014 - 09:18 PM

Have successfully managed to get the plug out but now struggling to get the think reconnected again!!

#21 bschneider94

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Posted 14 January 2014 - 11:47 PM

I managed to successfully disconnect the bluetooth module and reconnect it but didn't fix the issue - just stocked to the 'Audio Muted' message when you press any of the phone functions. I have left it disconnected overnight to see if that works but what are my other options to get it working?

Cheers,

Ben

#22 JW1982

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Posted 15 January 2014 - 05:43 AM

If resetting has no effect the only option is to replace the module.



#23 bschneider94

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Posted 15 January 2014 - 10:57 AM

By resetting do you mean unplug the cable and plug it back in after 20 mins or so?

Where would you recommend getting a replacement?

Cheers,

Ben

#24 aussie_craig

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Posted 15 August 2015 - 01:44 PM

Had a similar problem with my ford mondeo. Phone came up as Audio Muted. The fix for me was to power off your phone and restart it (not just turn off but power down or totally off, like rebooting your phone). Apart from that i turned bluetooth off and on (in both car and phone), unpaired and re-paired phone and car.

I also had a NAVMAN that i thought i would pair my phone to but i found it also came up as muted so the powering down my phone worked for me. cheers all and hope this helps someone



#25 chw1

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Posted 17 August 2015 - 09:05 PM

Hi blokes, I have been following the post's about cd player's and Bluetooth I have a focus 2007 Ghia , I have just removed the sony stereo (gen 1) and replaced it with a sony (gen2) because I was told I could use my phone with the gen2 (it has the buttons red&green)  but when I fitted the unit and went to set my phone to it it just came up on the screen bit ...phone muted....I have taken out my glove box to reset the command box but there is not a command box (module) there, and I have had a good look in there but no box ...would it be else where? or does the focus I have 2007 ghia just not have one....there was a big block connector taped to the other wire's .....could some one out there help or give me some advice on this matter...cheers all chris....



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