Am new to the forum, so sorry if this has been brought up before. I bought my 10 reg Fiesta from a Ford dealer in Glasgow in 2011 (was only 9 months old with 3K on the clock, and previously owned by the wife of the manager of the dealership!).
I took it into my Ford garage (where I've been getting my services/MOT etc done) to get looked at because I was concerned about a funny twang type noise in the steering when I was reversing or turning slowly. I'd also noticed a slight pulling to the left when driving slowly, but nothing that was actually affecting the steering of the car.
I have now been told that it needs the steering rack replacing and they've recommended checking the tracking on my wheels. I need the car fixed (and safe to drive!) for a business trip, so I can't argue my case too much right now, but I want to know whether there's a case for Ford to answer here. I've seen that people have had similar problems and that sometimes Ford have paid out for this fix. The facts as I see them are:
- A Ford approved garage has been regularly servicing my vehicle throughout its life
- It had a service and its first MOT only 3 months ago
- I drive my car sensibly and it only has 32,000 on the clock in 3.5 years
Should a problem as major as a steering rack needing replacing have been picked up at its service? What causes a steering rack to fail / need replacing?
Any help/advice would be greatly appreciated!