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Ipod Touch Disabled.


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#1 Fiesta1.25

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Posted 28 October 2013 - 04:53 PM

Hi all, my daughter has an iPod touch 4th generation, and forgot the passcode she set.... After several attempts to guess it correctly, she ran out of tries and the ipod disabled,now there's a red message on the home screen saying ipod disabled connect to iTunes. Unfortunately I can't connect it to the computer it was registered to as that is goosed, so was wondering if there's a way to get her ipod up and running again? Any replies and suggestions are appreciated. Cheers

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#2 alexp999

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Posted 28 October 2013 - 04:55 PM

This should help, although it sounds like you might have to wipe the device to unlock it:

 

http://support.apple.com/kb/ht1212



#3 Fiesta1.25

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Posted 28 October 2013 - 05:03 PM

Thanks for the quick reply Alex, I was hoping to save the content as there a lot of photos that we will lose :-( the apps and music isn't a problem it was just the photos I didn't want to lose.
At least I know there is a way to save the device though. Cheers

#4 Stoney871

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Posted 28 October 2013 - 06:04 PM

If the ipod was set for cloud storage then the content should still be available.

#5 Fiesta1.25

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Posted 28 October 2013 - 06:22 PM

Unfortunately it wasn't set for iCloud, so looks like the content will be lost forever if I reset back to factory settings :-(

#6 Stoney871

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Posted 28 October 2013 - 06:25 PM

You should be able to access photos if you connect the device and view it through the PC as a mass storage device?

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#7 Fiesta1.25

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Posted 28 October 2013 - 06:27 PM

Great shout Clive, I will plug it in later and see how I get on:-) cheers

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