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Lcd Display Only Shows Trip Computer And Settings - No Ford Audio Displayed


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#1 alexg

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  • Ford Model: S-Max
  • Year: 2008
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Posted 15 February 2014 - 07:59 PM

Hi,

 

We just purchased a 2008 S-Max Titanium a week ago! This comes with a Sony DAB Radio CD, Bluetooth, USB and Aux audio input.

 

I understand we should be able to see and control phone, audio and iPod features from the LCD panel behind the steering wheel, but it only shows Trip Computer and Settings. 

 

The other day my wife said it all the audio features displayed on this panel for a minute then disappeared. I have never seen them displayed. Does anyone know what is likely to be the reason for this?

 

One other thing I noticed, is that the Sony radio does not turn off when the car turns off, and also the Clock on the radio looses its time after turning off the car,  even though we set it. Could this be related?

 

Otherwise we can control the iPod and Phone from the Sony radio itself, just not from the LCD panel behind the steering wheel



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#2 gregers

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  • Ford Model: smax titainium
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Posted 15 February 2014 - 08:11 PM

did you buy it from a dealer or privately?

have you tried going through the menus on the convers screen?

does the stereo power off when you lock the door.

take a look here,to see if your car has any outstanding recalls etc.plus this will list everything that your car comes with.

 

https://www.etis.for...home/welcome.do

 

you may have to go to the preferences and reset to english uk.



#3 alexg

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Posted 15 February 2014 - 08:19 PM

Hi. Thanks for the quick reply!

 

We bought the car from Car Giant, and I am hoping they can help. 

 

I tried all the menus and cannot find anything related to Ford audio. I don't think the radio turns off when you lock the door but will check. The display is already set to English.

 

This is some of the info from the Etis site:

 

Build Date: 29.09.2008

 

Vehicle Line: S-Max/Galaxy 2006-

 

Body Style: 5 Door SAV (S-MAX)

 

Version: Series 60

 

Engine: 2.3L Duratec-HE (160PS) - MI4

 

Transmission: 6-Speed Automatic Transaxle - AWF21

 

Drive: RHD FWD

 

Emission: Stage IV Emissions

 

Air Conditioning: Dual Zone Auto Temp Control A/C

 

Territory: (+)"GB"

 

Paint: Tango (Metallic)

 

Interior Fabric: Waffle B (A-C) / Midnight Black

 

 

 

With Trip Computer


Thatcham Catergory 1 Alarm System


Less Vehicle Tilt Sensing


With Rear Parking Aid


With Front Parking Aid


60 AH Battery


Less Auxiliary Compact Disc Player


With A/V Jack


BT/VC Phone Interface + USB Connect


Will Dual Band Type 2 Antenna


High Level CD+AM/FM+DAB


Ice Feature Pack 15


With 8 High Series Radio Speakers


Phone Kit - Hands Free IV - English


Less Family Entertainment System


Voice Activated Module - British



#4 gregers

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Posted 15 February 2014 - 09:09 PM

well that puts you in a very good position then.because iirc you have 28 days to let the supplying dealer know of any/all faults and they by law have to rectify the problems.again iirc this does not mean they go to the warranty.

 

it may need updating of the ecu??? and that may mean a visit to 'fords'?



#5 137699

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Posted 17 February 2014 - 02:18 PM

What you describe suggests that the Sony radio has been refitted after an aftermarket unit has been in there. Somebody has probably messed with the wiring behind the radio to swap the permanent & switched live feeds over.



#6 alexg

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Posted 20 February 2014 - 10:38 AM

Car Giant took a look and confirmed that the radio is faulty and they will be replacing it.

 

Interestingly on a long journey last night, all the audio feature popped up on the LCD display behind the steering wheel last night, but once that happened, the radio kept turning off and on again. Clearly there is something wrong!

 

Lets hope the replacement works!



#7 alexg

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Posted 02 April 2014 - 09:52 PM

Ok after many weeks of back and forth, Car Giant replaced the radio. This did not solve the issue. They also replaced the battery as it went flat at one point (possibly unrelated).

 

They eventually sent it to Ford, who have apparently replaced the whole dashboard!

 

We then picked it up yesterday and I now see Phone, Radio, iPod features etc. on the dashboard! I also now have voice control which never worked before.

 

HOWEVER, the last time we turned on the car, we only saw Trip Computer and Settings once again. After turning off car and trying again, everything else showed again. Sometimes it works, other times not.

 

Looks like it is going back to Ford - has anyone else experienced this behaviour?



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