As many of you may know, I waited 4 months for my beloved 2013 Fiesta Powershift Titanium X to be built, and was finally delivered on 19th July 2013.
About 2 months after, I started to notice a grinding/rattle noise whenever the car changed gear at low speed. And started to make the car judder when pulling away. (Which I assumed was down to tyres needing to be inflated, but turns out I was very wrong) I know you can always hear SOME noise from an auto and this one is a dual clutch so I figured it was just down to that, so I ignored it.
Over the winter however, it has got much much MUCH worse, and I took it into Benfield Ford. Not once, but 3 times. Got fobbed off with "...just needed a software update..." Didn't make a difference, and just when I was at the brink of just ignoring the noise and the juddering and struggling to change gear, I went to Oxford (300 miles from my home in North Yorkshire) and it got so bad that it was making the noise constantly.
To cut a long story short, RAC put me in a Premier Inn for the night, RAC bloke comes out in morning and takes it for a spin - it made a horrific scraping noise (to which he said "Well blow me down.....).
He followed me half way home and then we met in service station and told me I could attempt to drive it home as he thought it would most likely be safe (but to pull over and call them back if need be) or he could recover me home. I chose to try drive it home, which I did do.
Then once I was back I took it into Ford and this time I DEMANDED the HEAD of the service department comes out with me for a drive until it made the noise...... Not a sound for 20 minutes (though plenty of juddering and struggling to change from 1st to 3rd), and at this point I'm practically BEGGING the car to make the noise! But nothing.....until right when we're pulling back into Benfield, when she let's loose "Grrrrrriiinndddd.....and the service manager's face goes pale. He knew there was something VERY seriously wrong with that gearbox....
That was 3 weeks ago...
I've been given the most horrific Peugeot 308 hire car (I know beggars can't be choosers, but this thing is the epitome of crap french build quality -or lack of- and it point blank refuses to reverse) and my Fiesta is STILL parked in exactly the same space at Benfield that she has done for 3 weeks.
Apparently they are replacing the 'Clutch Assembly?!?!' (Not entirely sure what that is)
I rang up earlier to find out if there was any update and got told the EXACT same thing I was told this time last week... "We've got all your parts, we're just waiting for some sealant. Could be a few days, could be a few weeks.."
- Now, is it me, or is that pretty disgraceful that:
A: My brand new car needs repairs so severe that they need 'sealant?'
B: That I'm being made to wait all this time for some sealant that apparently could even be out of production, rendering this whole ordeal to continue for several weeks, if not months from now.
Apparently, this is a very common fault with the PowerShift gearbox on all Ford Automatic Models, but more commonly with Fiesta & Focus.
So my question is, do any of you, or have any of you had the same problem with an Automatic (Powershift) gearbox??? How long did it take to be solved??
Many thanks, apologies for the long winded rant!