Mine came out the garage about the skipping with a "don't know, try asking on some forums". They also suggested burning it with a different drive, after I'd told them I'd eliminated different bitrates/CBR/VBR/different discs.
I tried asking them if the unit was upgradable and if they could fix it in software which got rather blank stares.
Why is it that some dealers are more than happy to update software without question, yet others dont seem to know that its even possible, or have the ability/willingness to do it.
Some people have problems with the radio and get a software upgrade, others (with same problem) get a brand new unit, or told that there isn't even a problem?
Some people complain about low MPG, and get a software upgrade and its problem solved, other just get told to wait a few years until there are some miles on the clock!
Surely these software upgrades cost nothing, and are probably an easy warranty claim for the dealers. There seems to be no standardisation across the dealerships. Some seem absolutely amazingly brilliant, others need a firm push to do anything, even then they dont solve the problems and dont seem to have a clue about the cars!!!
why oh why. Do Ford ever audit these dealerships?? Seems like they are left to their own devices.....