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#16 slimfast

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Posted 28 March 2008 - 07:27 PM

Hi Slimfast

I emailed watchdog last night to help get them to look into this issue...
It is frustrating knowing someone could be hurt. I was on my way to pick my son up and the weather was bad this c ould have been a lot worse.

If anyone else reading this please notify watchdog if you have had similar problems before someone is hurt.

Hi twick
many thanks for keeping us informed.i have had a phone call today to say that my car is now repaired and ready to pick up on saturday.it was taken in on the 17/03/08 and has only a taken a mere 11 days to fix.....what a joke that is for a main ford dealership.the main reason for the delay is that they couldn't source the parts.this tells me that they are doing more of these repairs than they would like to own up to.i only hope that nobody is seriously hurt or worse and that ford do the decent thing and recall the affected vehicles.i have also started a thread elsewhere and somebody who use to work for fords has stated that fords have always had a problem with there springs.he cannot be sure if it is down to cheap metal or the heating process in the making of the coils.i hope that when you have your car repaired that they replace BOTH springs as they have done on mine.apparently they have also put some form of a covering on the springs as well,i wont know anymore until i pick the car up.PLEASE IF ANYBODY ELSE IS HAVING THE SAME TROUBLE CONTACT WATCHDOG IT MAY HELP SAVE SOMEBODY'S LIFE as fords cannot it seems be arsed.
FORD....Fixed Or Repaired Daily

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#17 slimfast

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Posted 29 March 2008 - 09:31 AM

Hi twick
many thanks for keeping us informed.i have had a phone call today to say that my car is now repaired and ready to pick up on saturday.it was taken in on the 17/03/08 and has only a taken a mere 11 days to fix.....what a joke that is for a main ford dealership.the main reason for the delay is that they couldn't source the parts.this tells me that they are doing more of these repairs than they would like to own up to.i only hope that nobody is seriously hurt or worse and that ford do the decent thing and recall the affected vehicles.i have also started a thread elsewhere and somebody who use to work for fords has stated that fords have always had a problem with there springs.he cannot be sure if it is down to cheap metal or the heating process in the making of the coils.i hope that when you have your car repaired that they replace BOTH springs as they have done on mine.apparently they have also put some form of a covering on the springs as well,i wont know anymore until i pick the car up.PLEASE IF ANYBODY ELSE IS HAVING THE SAME TROUBLE CONTACT WATCHDOG IT MAY HELP SAVE SOMEBODY'S LIFE as fords cannot it seems be arsed.
FORD....Fixed Or Repaired Daily

Just been to pick up my car this morning,FORD M53 HIND STREET BIRKENHEAD couldn't tell me what the cover on the spring is for all they would say is that 2 metal zinc plates have been fitted either side with 2 new coil springs.i asked for a covering receipt to say that the work had been done but that was met with all warranty repairs are held on the computer service records for the vehicle and as such no paper work is passed on to the customer.so,what happens if i sell my car on privately?what if i am asked by a potential customer if the springs have been replaced? i had to ask for the original AA PAPERWORK BACK at least this proves that the car was towed on a flat bed truck to fords and more importantly why!
SO ANYBODY HAVING THESE COIL SPRINGS FITTED TRY IF YOU CAN TO GET SOME FORM OF A RECEIPT MORE SO IF YOU ARE UNFORTUNATE ENOUGH TO HAVE TO PAY FOR THE WORK DONE.
When i had the initial argument with FORD M53 HIND STREET BIRKENHEAD about a courtesy car and even phoned the main customer services branch in essex [i think] i must have rattled a few cages as when i went to pick up my car it had been parked in a pile of broken glass not outside the service department but alot further away under a bridge flyover nice touch eh! i have had quite a few marques of cars in my lifetime but have never been treated as bad as this place.I WILL NEVER BUY A FORD AGAIN & WILL NOT TAKE MY CAR FOR A SERVICE AT M53 FORD HIND STREET BIRKENHEAD EVER.they have no idea of customer satisfaction there basic skills are so lacking really extremely poor.take this morning the service guy when i turned up immediately said i have been off for a week IS YOUR CAR READY?a voice from the back of beyond said yes.he then got my key and gave it me.i had to ask where the car was parked he didn't know no one knew,so i asked him if he would come with me and try and find it,what great customer relations this builds NOT!
Listen guys [& girls] i could rant on all day about this but PLEASE IF YOU KNOW ANYBODY WITH A FIESTA PLEASE PLEASE WARN THEM & IF POSSIBLE CONTACT WATCHDOG if enough of us do this maybe Ford will actually do something about it.SAFE DRIVING.

#18 slimfast

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Posted 29 March 2008 - 11:55 AM

Just been to pick up my car this morning,FORD M53 HIND STREET BIRKENHEAD couldn't tell me what the cover on the spring is for all they would say is that 2 metal zinc plates have been fitted either side with 2 new coil springs.i asked for a covering receipt to say that the work had been done but that was met with all warranty repairs are held on the computer service records for the vehicle and as such no paper work is passed on to the customer.so,what happens if i sell my car on privately?what if i am asked by a potential customer if the springs have been replaced? i had to ask for the original AA PAPERWORK BACK at least this proves that the car was towed on a flat bed truck to fords and more importantly why!
SO ANYBODY HAVING THESE COIL SPRINGS FITTED TRY IF YOU CAN TO GET SOME FORM OF A RECEIPT MORE SO IF YOU ARE UNFORTUNATE ENOUGH TO HAVE TO PAY FOR THE WORK DONE.
When i had the initial argument with FORD M53 HIND STREET BIRKENHEAD about a courtesy car and even phoned the main customer services branch in essex [i think] i must have rattled a few cages as when i went to pick up my car it had been parked in a pile of broken glass not outside the service department but alot further away under a bridge flyover nice touch eh! i have had quite a few marques of cars in my lifetime but have never been treated as bad as this place.I WILL NEVER BUY A FORD AGAIN & WILL NOT TAKE MY CAR FOR A SERVICE AT M53 FORD HIND STREET BIRKENHEAD EVER.they have no idea of customer satisfaction there basic skills are so lacking really extremely poor.take this morning the service guy when i turned up immediately said i have been off for a week IS YOUR CAR READY?a voice from the back of beyond said yes.he then got my key and gave it me.i had to ask where the car was parked he didn't know no one knew,so i asked him if he would come with me and try and find it,what great customer relations this builds NOT!
Listen guys [& girls] i could rant on all day about this but PLEASE IF YOU KNOW ANYBODY WITH A FIESTA PLEASE PLEASE WARN THEM & IF POSSIBLE CONTACT WATCHDOG if enough of us do this maybe Ford will actually do something about it.SAFE DRIVING.

Hey listen up,just phoned the main customer services department for Ford and asked them directly why are they not recalling these vehicles and there answer was quote"Ford will not issue a recall until the figures are significantly high enough to start alarm bells ringing"so i said to them that mine failed at 7824 miles whilst stationary somebody elses failed at 17000 miles whilst moving not at a great speed,what happens if somebody is at motorway speed? he understood my concerns but as yet the failure rate is not significantly high enough to force a recall.so i asked would it take a death to make them look at it?i was given the same reply as before.so let's recap.....FORD KNOW OF THE PROBLEM WITH THE FAULTY COIL SPRINGS BUT WILL NOT RECALL THE VEHICLES UNTIL IT REACHES A SIGNIFICANT LEVEL......WHAT LEVEL? HOW MANY CARS?...LET'S FACE IT PEOPLE WE THE CUSTOMER ARE SECONDARY.as soon as i can i will sell my vehicle and return to NISSAN OR TOYOTA o.k. their prices are a little bit more but their customer care & satisfaction in my opinion is far greater to that of FORD.in this day of dog eat dog you would think that somebody as big as ford would listen up a bit and take pride in their product and customer satisfaction.
ANYONE WANTING TO PHONE FORD CUSTOMER MAIN SERVICE THE NUMBER IS 0845 841 1111...LET THEM KNOW WHAT YOU THINK

#19 Steve

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Posted 29 March 2008 - 03:00 PM

typical ford... did you contact watch dog? per haps we should also add a number for that too

#20 slimfast

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Posted 29 March 2008 - 03:04 PM

typical ford... did you contact watch dog? per haps we should also add a number for that too

Hi Steve
good point,type in watchdog into a google search & there are varying ways to contact them email,phone [automated] letter.

#21 storm

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Posted 29 March 2008 - 06:08 PM

I'm pleased I found this forum. It has just happened to me this afternoon. Fortunately the car was stationery and in the drive. It is a 55 reg (December 05) and I have had it from new. It has done 12000 miles. I dread to think what could have happened.
More worrying is the fact that my daughter bought one a month before me in the November from the same dealer. She has done 24000 miles. I can't believe we weren't recalled or warned - absolutely unbelievable. I won't be able to contact the garage until after the weekend but I'll let you know how I get on and what they will do about my daughter's car.

#22 slimfast

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Posted 29 March 2008 - 07:38 PM

I'm pleased I found this forum. It has just happened to me this afternoon. Fortunately the car was stationery and in the drive. It is a 55 reg (December 05) and I have had it from new. It has done 12000 miles. I dread to think what could have happened.
More worrying is the fact that my daughter bought one a month before me in the November from the same dealer. She has done 24000 miles. I can't believe we weren't recalled or warned - absolutely unbelievable. I won't be able to contact the garage until after the weekend but I'll let you know how I get on and what they will do about my daughter's car.

Hi Storm and welcome to the Ford are !Removed! show,sorry if that sounds bad it's just the way i feel right now.if you have time please do contact the ford main customer services & also watchdog.i don't know if you can afford to get your daughters checked out by the AA,rac or greenflag if Ford don't want to know.Fords customer services told me today that it's highly unusual for a spring to break at 7824 miles & yet yours has only done 12000 miles from new.let us know how you get on.cheers colin

#23 storm

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Posted 29 March 2008 - 09:19 PM

Here is a pic of it . I only realised what had happened at 3 this afternoon so I haven't been able to do anything about it.

Posted Image

The thing is that I have always loved Fords, I have had 3 Granadas and a Scorpio. I downsized when I got the Fiesta :rolleyes:

#24 slimfast

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Posted 30 March 2008 - 10:22 AM

Here is a pic of it . I only realised what had happened at 3 this afternoon so I haven't been able to do anything about it.

Posted Image

The thing is that I have always loved Fords, I have had 3 Granadas and a Scorpio. I downsized when I got the Fiesta :rolleyes:

Yep,that could be my car,i got one of the last before they changed it over to the frog lights etc.same colour,alloy wheels....SAME !Removed! PROBLEM,[except mine is fixed for now!!.i have no faith in fords at all now.was your car recalled for a problem with one of the pedals? i can't remember which.

#25 storm

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Posted 30 March 2008 - 04:49 PM

Yes both mine and my daughters were recalled for a small thing like a clip or a washer.

My hubby will jack it up tomorrow and have a look then call the dealer when he has seen what it is.

Do you know it is the first brand new car I've ever bought. They were a good price because the new style was coming out.

#26 slimfast

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Posted 30 March 2008 - 06:01 PM

Yes both mine and my daughters were recalled for a small thing like a clip or a washer.

My hubby will jack it up tomorrow and have a look then call the dealer when he has seen what it is.

Do you know it is the first brand new car I've ever bought. They were a good price because the new style was coming out.

Yeah how typical is that,something that costs a couple of pence & they have a recall.the AA Guy told me when mine collapsed that springs usually don't break like that in fact they don't normally go until well after 60,000 in normal use.this info might be of use to you because sure as hell if your car is out of the warranty period they will try and get out of paying for it.but if you can let them know that you are well aware of the problem with the springs they might just repair it [fit 2 new springs & plates] for free.be prepared for a fight though.
good luck

#27 twick

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Posted 30 March 2008 - 07:01 PM

Here is a pic of it . I only realised what had happened at 3 this afternoon so I haven't been able to do anything about it.

Posted Image

The thing is that I have always loved Fords, I have had 3 Granadas and a Scorpio. I downsized when I got the Fiesta :rolleyes:



#28 twick

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Posted 30 March 2008 - 07:09 PM

Hi Storm and welcome to the Ford are !Removed! show,sorry if that sounds bad it's just the way i feel right now.if you have time please do contact the ford main customer services & also watchdog.i don't know if you can afford to get your daughters checked out by the AA,rac or greenflag if Ford don't want to know.Fords customer services told me today that it's highly unusual for a spring to break at 7824 miles & yet yours has only done 12000 miles from new.let us know how you get on.cheers colin


Hi storm

Sorry you have encountered the same problem.
The recall was on the clutch pedal mine has never been right since.
Guess what.... Mine is black too looks exactly like yours. 1.4 Ghia
Are you contacting watch dog?

#29 storm

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Posted 31 March 2008 - 02:07 PM

Thanks for the customer service number. Ford warranty doesn't cover getting the car to the dealer, I will have to arrange that. I don't subscribe to AA, RAC or similar. The Ford dealer asked me to see if my insurance would cover it which I did and it doesn't (I didn't think it would).
I am fortunate in that I don't need the car. I'll let you know what happens next. Unfortunately the guy local to us who does my sons and husbands cars is on holiday this week. I might wait for him to get back to see if he can help. When my son got a tow from the AA for his car ir cost 90 quid.

PS It is a 1.25
I will prob contact watchdog once it is confirmed and sorted

#30 slimfast

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Posted 31 March 2008 - 03:30 PM

Thanks for the customer service number. Ford warranty doesn't cover getting the car to the dealer, I will have to arrange that. I don't subscribe to AA, RAC or similar. The Ford dealer asked me to see if my insurance would cover it which I did and it doesn't (I didn't think it would).
I am fortunate in that I don't need the car. I'll let you know what happens next. Unfortunately the guy local to us who does my sons and husbands cars is on holiday this week. I might wait for him to get back to see if he can help. When my son got a tow from the AA for his car ir cost 90 quid.

PS It is a 1.25
I will prob contact watchdog once it is confirmed and sorted

Hi storm,i really wouldn't allow Ford off the hook so easy.really lay it on nice & thick let them know that many more fiesta owners are having the same trouble & that ford have known about this problem & had they let you know you could have taken the car in BEFORE the coil spring collapsed.let them know you will be contacting Watchdog.they may arrange to pickup the car for you.here is a thought if you join the AA YOU are the one who is covered NOT the car so if you were to take out the cover that gets you to the garage of your choice [approx 80 i think,check out the net] that means you could get them to take you to fords,and if in the worst case scenario it happens to your daughters car you could jump in the car and say that you were in the car as the AA covers the driver not the car.just keep it in mind that mine had to be taken in on a flatbed truck,how expensive could that be.i know it seems alot but it might not be in the long run.

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