many thanks for keeping us informed.i have had a phone call today to say that my car is now repaired and ready to pick up on saturday.it was taken in on the 17/03/08 and has only a taken a mere 11 days to fix.....what a joke that is for a main ford dealership.the main reason for the delay is that they couldn't source the parts.this tells me that they are doing more of these repairs than they would like to own up to.i only hope that nobody is seriously hurt or worse and that ford do the decent thing and recall the affected vehicles.i have also started a thread elsewhere and somebody who use to work for fords has stated that fords have always had a problem with there springs.he cannot be sure if it is down to cheap metal or the heating process in the making of the coils.i hope that when you have your car repaired that they replace BOTH springs as they have done on mine.apparently they have also put some form of a covering on the springs as well,i wont know anymore until i pick the car up.PLEASE IF ANYBODY ELSE IS HAVING THE SAME TROUBLE CONTACT WATCHDOG IT MAY HELP SAVE SOMEBODY'S LIFE as fords cannot it seems be arsed.
FORD....Fixed Or Repaired Daily
Just been to pick up my car this morning,FORD M53 HIND STREET BIRKENHEAD couldn't tell me what the cover on the spring is for all they would say is that 2 metal zinc plates have been fitted either side with 2 new coil springs.i asked for a covering receipt to say that the work had been done but that was met with all warranty repairs are held on the computer service records for the vehicle and as such no paper work is passed on to the customer.so,what happens if i sell my car on privately?what if i am asked by a potential customer if the springs have been replaced? i had to ask for the original AA PAPERWORK BACK at least this proves that the car was towed on a flat bed truck to fords and more importantly why!
SO ANYBODY HAVING THESE COIL SPRINGS FITTED TRY IF YOU CAN TO GET SOME FORM OF A RECEIPT MORE SO IF YOU ARE UNFORTUNATE ENOUGH TO HAVE TO PAY FOR THE WORK DONE.
When i had the initial argument with FORD M53 HIND STREET BIRKENHEAD about a courtesy car and even phoned the main customer services branch in essex [i think] i must have rattled a few cages as when i went to pick up my car it had been parked in a pile of broken glass not outside the service department but alot further away under a bridge flyover nice touch eh! i have had quite a few marques of cars in my lifetime but have never been treated as bad as this place.I WILL NEVER BUY A FORD AGAIN & WILL NOT TAKE MY CAR FOR A SERVICE AT M53 FORD HIND STREET BIRKENHEAD EVER.they have no idea of customer satisfaction there basic skills are so lacking really extremely poor.take this morning the service guy when i turned up immediately said i have been off for a week IS YOUR CAR READY?a voice from the back of beyond said yes.he then got my key and gave it me.i had to ask where the car was parked he didn't know no one knew,so i asked him if he would come with me and try and find it,what great customer relations this builds NOT!
Listen guys [& girls] i could rant on all day about this but PLEASE IF YOU KNOW ANYBODY WITH A FIESTA PLEASE PLEASE WARN THEM & IF POSSIBLE CONTACT WATCHDOG if enough of us do this maybe Ford will actually do something about it.SAFE DRIVING.