Jump to content


Show
Photo
- - - - -

fiesta suspension WARNING


  • Please log in to reply
124 replies to this topic

#31 twick

twick

    Member

  • New Member
  • PipPip
  • 23 posts
  • Ford Model: fiesta
  • Location:

Posted 31 March 2008 - 04:23 PM

Hi
I have hit bad news regarding mine. The warranty does not cover the car because it is an irish import.
I am now dealing with ford customer services to negotiate.
The price they have given me is over 500 that includes two springs and two tyres as the suspension has damaged the tryes.

Have something to contribute?

Sign in or register to start a topic...

Sign up to FOC Premium Membership To Remove These Ads

#32 storm

storm

    Member

  • New Member
  • PipPip
  • 21 posts
  • Ford Model: fiesta zetec
  • Location:

Posted 31 March 2008 - 05:34 PM

Hi all

Couple of pics for you. Hubby jacked the car up this afternoon. The spring had snapped as you had all suggested on the bottom coil. The spring had then unwound down the length of the strut and was rubbing against the tyre.The snapped end was rusty so had probably been fractured for a while. Both Ford main dealer and local Ford garage have been unhelpful. We will see if we get any more luck tomorrow now that we have proof of the fault.

Posted Image

Posted Image

#33 slimfast

slimfast

    Settling In Well

  • New Member
  • PipPipPip
  • 40 posts
  • Ford Model: fiesta
  • Location:

Posted 31 March 2008 - 05:38 PM

Hi
I have hit bad news regarding mine. The warranty does not cover the car because it is an irish import.
I am now dealing with ford customer services to negotiate.
The price they have given me is over 500 that includes two springs and two tyres as the suspension has damaged the tryes.

Hi twick....this is outrageous,what difference does it make because it is an Irish import?!.so because mine comes from Cologne that's o.k.WE ARE TALKING ABOUT A MAJOR FAULT ON COIL SPRINGS.it seems to me that it doesn't matter where your car comes from FORD ARE STILL FITTING WITH THESE INFERIOR COIL SPRINGS.contact Watchdog again with this new information,this is absolutely dreadful,Ford should be ashamed with themselves.please don't let this be.what would have happened if you had of been doing motorway speeds?look what happened to your car at mimimal speed...damaged tyres at speed does not bear thinking about.
regards colin [slimfast]

#34 slimfast

slimfast

    Settling In Well

  • New Member
  • PipPipPip
  • 40 posts
  • Ford Model: fiesta
  • Location:

Posted 31 March 2008 - 05:42 PM

Hi all

Couple of pics for you. Hubby jacked the car up this afternoon. The spring had snapped as you had all suggested on the bottom coil. The spring had then unwound down the length of the strut and was rubbing against the tyre.The snapped end was rusty so had probably been fractured for a while. Both Ford main dealer and local Ford garage have been unhelpful. We will see if we get any more luck tomorrow now that we have proof of the fault.

Posted Image

Posted Image

That piece you have in your hand is an EXACT REPLICA of mine.how can two springs break in exactly the same manner if there isn't an engineering fault?THIS IS ABSOLUTELY DISGRACEFUL.PLEASE CONTACT WATCHDOG,other forum members are WE NEED TO GET THIS HIGHLIGHTED BEFORE SOMEBODY IS KILLED.
regards colin [slimfast]

#35 storm

storm

    Member

  • New Member
  • PipPip
  • 21 posts
  • Ford Model: fiesta zetec
  • Location:

Posted 31 March 2008 - 05:56 PM

Hi, I have just e-mailed Watchdog. My daughter has one as well don't forget - and does a sixty mile round trip each day in it so this is a cause of concern to me.

#36 twick

twick

    Member

  • New Member
  • PipPip
  • 23 posts
  • Ford Model: fiesta
  • Location:

Posted 01 April 2008 - 07:16 PM

Hi, I have just e-mailed Watchdog. My daughter has one as well don't forget - and does a sixty mile round trip each day in it so this is a cause of concern to me.


Hi Storm how did you get on today with Ford?

#37 slimfast

slimfast

    Settling In Well

  • New Member
  • PipPipPip
  • 40 posts
  • Ford Model: fiesta
  • Location:

Posted 01 April 2008 - 08:41 PM

Hi Storm how did you get on today with Ford?

Hi twick,anymore news about yours?have you still got warranty left?

#38 twick

twick

    Member

  • New Member
  • PipPip
  • 23 posts
  • Ford Model: fiesta
  • Location:

Posted 01 April 2008 - 08:53 PM

Hi twick,anymore news about yours?have you still got warranty left?


Should ave more news tommorrow. The dealers where my car have contacted Ford direct again they are being very helpful with this problem.

#39 rafster

rafster

    Newbie

  • New Member
  • Pip
  • 4 posts
  • Ford Model: Fiesta Zetec Blue
  • Location:

Posted 02 April 2008 - 08:05 AM

Do you think this effects new Fiestas? (Mines is 2008)

#40 slimfast

slimfast

    Settling In Well

  • New Member
  • PipPipPip
  • 40 posts
  • Ford Model: fiesta
  • Location:

Posted 02 April 2008 - 02:47 PM

Do you think this effects new Fiestas? (Mines is 2008)

Hi rafster,welcome to the forum.if you read my first post you will see that they[fords] or rather the dealer is not sure as to which cars it affects we know it is fiestas but it might be fusions as well.i have heard from a former ford worker who told me that coil springs have been a major concern to ford since 1995.maybe you should try and do some investigative work,i don't know myself but it seems to me that if they are trying to charge twick [a forum member] 500 to fix his coilsprings it might be thathey are trying to keep the whole thing hush hush.if i were you i would contact watchdog and tell them of your concerns.the more that do this the better.who knows 5000 miles down the line it could happen to you.
regards colin [slimfast]

#41 storm

storm

    Member

  • New Member
  • PipPip
  • 21 posts
  • Ford Model: fiesta zetec
  • Location:

Posted 02 April 2008 - 05:16 PM

Hi Storm how did you get on today with Ford?


I rang customer service yesterday who promised to ring back today but I haven't heard back. We have hit a stumbling block about me having to pay to get the car transported to them. They flatly refuse to pay for transportation or to even arrange it. I have sent them (and various Ford dealers) an e-mail of complaint with the photos attached.

If I have no luck I have decided to get the repair done by my local reliable garage . I am really busy at work and will end up losing money if I spend too long on this - I also will get both sides of the springs done and we have decided to get our daughters done for the sake of safety and peace of mind. I know that I am fortunate to be able to do this.

I will keep in contact and if I hear from Watchdog I will pursue this. I will make sure I get the faulty spring back as well. If any of you need support with Watchdog please let me know if I can help.

I'll be back when I have more news.

#42 slimfast

slimfast

    Settling In Well

  • New Member
  • PipPipPip
  • 40 posts
  • Ford Model: fiesta
  • Location:

Posted 02 April 2008 - 05:26 PM

I rang customer service yesterday who promised to ring back today but I haven't heard back. We have hit a stumbling block about me having to pay to get the car transported to them. They flatly refuse to pay for transportation or to even arrange it. I have sent them (and various Ford dealers) an e-mail of complaint with the photos attached.

If I have no luck I have decided to get the repair done by my local reliable garage . I am really busy at work and will end up losing money if I spend too long on this - I also will get both sides of the springs done and we have decided to get our daughters done for the sake of safety and peace of mind. I know that I am fortunate to be able to do this.

I will keep in contact and if I hear from Watchdog I will pursue this. I will make sure I get the faulty spring back as well. If any of you need support with Watchdog please let me know if I can help.

I'll be back when I have more news.

Hi storm
This is exactly what ford done with me NEVER PHONED ME BACK,they are an absolute shower of t-----s.if you do this and pay for your own repairs ford have won.i totally understand what you are saying.maybe if you contact watchdog again and explain to them and tell them roughly the cost FOR THE TWO CARS & PEACE OF MIND FOR YOUR DAUGHTER.the other thing you can do is join the AA as i have mentioned before.
REGARDS SLIMFAST

#43 storm

storm

    Member

  • New Member
  • PipPip
  • 21 posts
  • Ford Model: fiesta zetec
  • Location:

Posted 02 April 2008 - 05:36 PM

Hi storm
This is exactly what ford done with me NEVER PHONED ME BACK,they are an absolute shower of t-----s.if you do this and pay for your own repairs ford have won.i totally understand what you are saying.maybe if you contact watchdog again and explain to them and tell them roughly the cost FOR THE TWO CARS & PEACE OF MIND FOR YOUR DAUGHTER.the other thing you can do is join the AA as i have mentioned before.
REGARDS SLIMFAST


I know what you mean - the local chap won't cost as much as Ford ( I know I have a warranty ) plus he is reliable. He is on holiday this week and when he gets back I will ring him and see what he says. I haven't made a final decision yet -will wait to see if Ford get back to me and for the other one to get back from holiday. Watch this space :rolleyes:

#44 twick

twick

    Member

  • New Member
  • PipPip
  • 23 posts
  • Ford Model: fiesta
  • Location:

Posted 02 April 2008 - 06:01 PM

I know what you mean - the local chap won't cost as much as Ford ( I know I have a warranty ) plus he is reliable. He is on holiday this week and when he gets back I will ring him and see what he says. I haven't made a final decision yet -will wait to see if Ford get back to me and for the other one to get back from holiday. Watch this space :rolleyes:


What i would suggest you do is get breakdown cover. if you join today you are covered straight away then get them to move it tomo. I had to do a similar thing but i went through my insurance for breakdown.

Like you i am still waiting a reply from Ford Direct.

#45 slimfast

slimfast

    Settling In Well

  • New Member
  • PipPipPip
  • 40 posts
  • Ford Model: fiesta
  • Location:

Posted 02 April 2008 - 06:21 PM

What i would suggest you do is get breakdown cover. if you join today you are covered straight away then get them to move it tomo. I had to do a similar thing but i went through my insurance for breakdown.

Like you i am still waiting a reply from Ford Direct.

WISE WORDS i think from twick.if you do join the AA as i said before it covers the person not the car.as long as you have warranty left at least get fords to fix it.in this respect when you come to sell the car on it will show on the cars history that the work has been professionally carried out by a ford dealership,this is in no way a slur on your own private garage repair center.then if you have any concerns about your daughters car you could have that checked out as well even push it for fords to replace the springs as a matter of safety bearing in mind you bought both at the same place,you could even hint at repeat future custom.hope this helps.dont forget the AA membership would be for 12 months & who knows when you might need them and at least it will not be as expensive as having to cars repaired.

Have something to contribute?

Sign in or register to start a topic...


Not what you're looking for?

Register now, we have a huge community of enthusiasts to answer any questions you might have



0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users