Just wanted to let you know what's happened to my 13 Plate ZS. on the 1st April was driving back home in traffic, then I couldn't get the car into gear any more.
I drove back home in second gear, and things just got even worse. The car was struggling to start because the clutch wasn't engaging properly, Called my local ford and they advised me to call ford assist this was around 4:30pm. Ford assist said it could be up to 2 hours for someone to come and take the car by which then my local ford will be closed. I decided to drive the car in second gear to my ford garage(Thank you long gear ratios!) Took it too ford, one of the guys drove it and said he also thought it was the clutch.
At the this point I was very annoyed because I had previously mentioned to ford that the clutch on this car is giving me problems and I think its faulty, back then ford assured me that there is nothing with the clutch and having said that after a few weeks I broke down because the car wouldn't get out of reverse gear, AA guy came and managed to get it out and gave me a report saying ford needs to investigate gearbox! Took it too ford next day, and they said they cant find anything wrong with it, and that they can't investigate the gearbox because the problem wasn't there at the time. I hoped it was a one off and left it.
The car has been with my local ford for the past 12 days and a series of events took place. The guys there said that if it was the clutch then I would have to pay for it. I said to them I will not pay for a new clutch on the car because I've had it for less than 6 months and the car has done 15k in total. We ended on them saying lets see what the problem is first. I phoned them up a few days after and they said that they need to get approval from ford to open up the gearbox. after a few days I phoned again they told me that the clutch on the car has failed but they have no idea why! They also said that they phone Main ford and they agreed to pay for the new clutch because they don't know why it failed. They said we are now waiting on parts to arrive and it shouldn't take any longer then 2-3 working days, this was on the Tuesday 8th April. I phoned them Yesterday and they said they are still waiting on parts which are expected to arrive by Wednesday/Thursday and the car should be ready by Friday 18th April. I was very shocked to hear how long it will take to receive a clutch.
Very sorry if the story had dragged but overall I just wanted to say that I've personally never seen such bad service from a local ford garage. In total I would be without my car for 18 days and that's if I get it back on Friday. I personally think if I was paying for it myself they would of had it done the next day.
What do you guys think about the whole situation?