A couple of weeks ago I posted about having my turbo fail on my Ford Focus MK2.5 2008, and the engine run away to the point it used its oil up and ceased.
I've been told by various mechanics and members of this forum that it was the result of the seals going in the turbo, resulting in engine oil getting into the turbo turbine and that oil being shoved back up into the combustion chamber causing the run away.
When I brought the car, I purchased an extended "PLAN A" warranty from the RAC, which and I quote covers "All mechanical components, and all electrical components", however it then states in the terms and conditions that excluded from this is "failures caused by build up of carbon deposits (including burnt valves)".
It also states, that I must, and again quoting "Keep the vehicle serviced and repaired, at a repairer authorised to service your make of vehicle according to the manufacturers service schedule and intervals for your particular make, age and type of vehicle. Services must be carried out within 30 days or 1,000 miles of the due date, which ever comes first. You must keep all receipts and invoices"
Which is now where I have run into a couple of problems.
- I've sent all the service history I had in the first instance for the time period I have owned the car, however, I cannot find my service book (they already have one image of this, however now out of date. This was for another issue), and there was a missing piece which I cannot find within my boxes of paper due to me just moving house (great timing eh?) so I've asked my mechanic to send me a replacement invoice which has come in an typed electronic format as he normally manually hand writes them out, to which the warranty company have rejected it as being a legible format, and then on top of that not mentioned in the terms and conditions that the invoice has to be a physically printed, and demonstrate that it is a VAT invoice with appropriate logos to prove that they are an authorised servicer/repairer.
- The garage, that I was recovered to by RAC recovery is an authorised RAC VAT registered garage (needs to be this or the original dealer 60 miles away) however, they have been instructed by the warranty company to send the turbo off for inspection by a company called "Universal Turbos" who have basically come back quoting the whole thing is coated in carbon, and soot, and have made a very bald claim without physically running engine about the Cat/DPF causing back pressure. I have attached the report for your inspection as well.
I am now stuck with what to do and where to go.
I currently have a courtesy car and the garage are starting to get itchy feet and want their car back, to which I am going to be charged for anyway as they cannot get the authorisation to fix my car, and I cannot afford the repair, and then on top of that I cannot afford a new car either and without a car I cannot get to work (this includes my day employment and my self employment as a DJ).
Any advice you guys may have will be much appreciated.