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#31 Valleyboy22

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Posted 23 June 2014 - 12:13 PM

Hi Chris,

I have checked the vehicle health check sheet prior to its sale, the air condition was checked and working in the correct manner, as the Car is out of its warranty I am sorry that we are unable to assist you with your request .

 

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#32 jeebowhite

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Posted 23 June 2014 - 12:23 PM

You should have been given a copy of this at the time of sale? if it has a tick then you would be arguing a losing battle, however, if your copy does not, then they could be calling your bluff.

 

I would reply and advise that you have not been able to get the air con to work suitably since taking ownership of the vehicle and therefore believe that it was not working at the time of delivery, and you have been provided no conclusive proof that it was working at the time you took the keys, therefore request them to diagnose and repair the issue free of charge.



#33 Valleyboy22

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Posted 23 June 2014 - 12:38 PM

Did not have a health report when got the car so I have now requested one and see what comes bk.

#34 jeebowhite

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Posted 23 June 2014 - 01:53 PM

check carefully for any difference in the boxes, they will probably scan it so check "just in case" they have tip ex'd it out and drawn a new tick in the "yes" box, they might possibly be trying to pull a fast one, alternatively, it might have developed the problem since you got it, in which case, you still have some way to go before you foot the bill entirely. You might be able to get them to agree to split the cost, if not cover it entirely.

 

How many miles have you driven with the aircon as it is? I reported it to the trader on mine within 200 miles, which is reasonable enough, if you have done thousands, they might argue the case, but all you can do is upset them (worst case) best case is negotiate a reduced or free repair!



#35 Valleyboy22

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Posted 23 June 2014 - 04:28 PM

What a shocker I request a copy via email early afternoon and nothing so far. I have done around 2000 miles since had it. Give them until lunch time tomorrow and mail again. I'm hoping they not got copy and will go in in my favour, but I'm not lucky I suppose.

#36 jeebowhite

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Posted 23 June 2014 - 04:45 PM

I would push for the update and get them to send it, they can easily go to a cupboard, pull it out the file, tell you the details, but they cant stick it in the copier and forward you a digital copy? sounds a bit suss to me! sounds like they just assumed "we would have checked it and the light probably turned on so its probably fine" and used that as a backout.

 

Dont let it drop, keep sending the emails, phone them and speak to the person on the end of the phone, better still, drop by unexpected and ask to see the original slip and ask them to qualify exactly what tests where done, and what temperature the air conditioning pumped out at and ask for evidence. If they cant supply any of this, then you have the right to request they repair it as per the sale of goods act as they are unable to qualify and prove without evidence that the issue has developed in your care.

 

2000 miles is a lot, so they may query why you have not raised it sooner, however, I would argue that you are requesting within the alloted timeframe (6 months per the SOGA) and inform them that a less than satisfactory answer (after you have been told "we cant find the papers) will result in you taking your request further with the local Trading Standards office.



#37 Valleyboy22

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Posted 24 June 2014 - 08:34 PM

Well I request a health report and also asked if the temperature of the air con was also recorded. I was advised that the person who is dealing with this issue is back Thursday so we wait n see.

#38 jeebowhite

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Posted 25 June 2014 - 11:02 AM

stalling tactics... even if they say "of course it was" they still have no written evidence and you have a car that has failed within 6 months, either way, I am sure that Trading Standards will be on your side.



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