2 replies to this topic
Posted 18 June 2014 - 11:25 AM
Im mortified about the ford dealer garrage..I own ford fussion2 1.6 16v and I got EAC FAIL on my dash.i paid over 200 pounds for ford tech to come my house n he told me needed new ecu..an throtle body. .so put new 1s on was ok for week then problem came back so took to ford garrage an payed 80 for diagnostics. .now I told them everything that had been done n so forth they had my car 2 days only to phone me this morning saying it needs new ECU .an new throtle body. .aaarrrrggghhhh im really sad and mad as I know this is not case...can any1 help
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Posted 18 June 2014 - 01:28 PM
Was the initial work carried out by the same garage. If so then you tell them to sort it out. There should be no extra expense on your part.
If the original work was carried out by another contractor you take the vehicle back to him and he has to sort it. (this assumes he did actually replace the parts.) No matter, you paid for the work to be done on his advice, if the same symptoms are there its his responsibility. There should be no extra expense incurred by you.
You are not the expert they are. The car was diagnosed and a solution put forward. You entered a contract when you paid for the work to proceed. Their part is to return your vehicle correctly fixed. The car is either fixed or you get a refund on your payment for breach of contract. If you are told another problem exists then they should sort this on either a goodwill gesture or you pay for the part and they fit it free, once they have proved to your satisfaction this work is necessary.
If you took the garage or contractor to court they would lose.
Posted 19 June 2014 - 10:12 AM
Thanks for that been on phone told them everything that you said..n1...they ad in another day now phoned this morning said technical guy found air leak in engine manafold £180 to fix..better than 1000 lol they said the air leak would cause a fault on dash..fingers crossed its ok after..thanks for advice
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