Problem With Sync?

[potter18]

started the car yesterday and a message " emergency assist not connected contact your dealer " appeared on the display, it Does this occasionally ( about 3 or 4 times now ) just wondered if its anything I should be worried about , it reconnects fine the next time you drive the car and its due its second service in june so ill mention it then, but anyone have any thoughts. ?

[Leezer]

Pretty sure it just means your phone ain't connected to make the emergency call.

[Phil 87]

I've never seen a "contact your dealer" message when I disconnect my phone. It could be a serious problem so I'd go straight to a dealer if it was me.

[Stoney871]

It's basically like the Onstar system used in America.

It provides direct calling to recovery/emergency services but is reliant on a connection to a phone to work.

[matt1981]

Sounds like a fault unless the service was just offline at that time, I've never seen that message. The usual messages are firstly about searching for a phone, then a 2nd message if you don't connect one says emergency assist requires a connected phone.

[potter18]

Did another message yesterday ( wife was driving) it said usb device disconnected ( nothing was plugged in to usb ) then emergency assist on then I phone disconnected , phone was still working cos 15min later she got a phone call , yet today there have been no problems, very strange