C_Davies Posted June 30, 2015 Share Posted June 30, 2015 Hi New to this Forums so apologise if this is not correct to put on here. My Wife purchased the new shape Focus Zetec S with Sat Nav in May 2015, We noticed straight away that the display in front of the driver giving the directions for the sat nav is not in sync with the main Display Mainly on roundabouts it will try and send you off the wrong turning and even down one way streets. I contacted my Main Dealer by phone explaining the fault to which i was told that this is a known fault with some cars and waiting for an update could take a few weeks. Well 4 weeks later i contacted them again but still no update, i contacted Head office who are also aware of the fault but again cant give me a time scale of when the update will be available. We feel a little annoyed that the car was sold knowing that the Sat Nav has a known fault and when speaking to head office i get told 'No Comment' when i asked if its right that the car should of been sold to us and are they still selling the cars with the fault on them? I wondered if anyone else has had the same problem as we have? Also if buying the same be aware of a known fault Cheers Chris Quote Link to comment Share on other sites More sharing options...
GingerFlame Posted June 30, 2015 Share Posted June 30, 2015 Moving to Focus club Quote Link to comment Share on other sites More sharing options...
dezwez Posted June 30, 2015 Share Posted June 30, 2015 Hi welcome :) Quote Link to comment Share on other sites More sharing options...
rocket_111 Posted June 30, 2015 Share Posted June 30, 2015 Hi Chris, mine is registered in may also, i'll go and check as i dont use the satnav.. Quote Link to comment Share on other sites More sharing options...
rocket_111 Posted June 30, 2015 Share Posted June 30, 2015 The little screen behind the steering wheel work fine, all directions are spot on, keep onto ford not good fobing people off! Quote Link to comment Share on other sites More sharing options...
Ford_Man Posted June 30, 2015 Share Posted June 30, 2015 Hmm mine works fine Quote Link to comment Share on other sites More sharing options...
Simon K Posted July 1, 2015 Share Posted July 1, 2015 Hi Chris - that's a useful alert - thanks. I only picked my car up today, and the manual section on satnav is very brief. Quote Link to comment Share on other sites More sharing options...
KevP Posted July 2, 2015 Share Posted July 2, 2015 I thought mine was fine until this morning mate. I see what you mean, I put my work address in to test. I was required to take the third exit on the roundabout, the main navigation screen in the centre console was correct and instructed me right on the roundabout. However the small trip computer screen instructed me straight over the roundabout. Quote Link to comment Share on other sites More sharing options...
C_Davies Posted July 2, 2015 Author Share Posted July 2, 2015 Hi KevP Looks like you have the identical car to us, be interesting what they say to you when you contact the dealer. Keep in touch Cheers for reply Chris Quote Link to comment Share on other sites More sharing options...
chrisw24 Posted October 20, 2015 Share Posted October 20, 2015 hi i have the same issue on a 15 plate focus titanium x i had the replacement sd card which my dealer said would fix the issue but guess what it didn't so another booking to hook up to ford technicians who have said they don't know whats causing this issue this is now over 4 months in the year where i have not been able to use the sat nav (back to my Garmin) so today i called in to my dealer and asked if any update no still nothing so i have emailed the new CEO Andy barratt asking for his response because to me my car was sold with a known issue so therefore i believe it is not fit for purpose and am going to be contacting consumer direct for guidance if no reply from ford's CEO my dealer say it is ford who can authorise a replacement unit but lets see what happens. Quote Link to comment Share on other sites More sharing options...
chrisw24 Posted February 7, 2016 Share Posted February 7, 2016 hi c_davies the problem is still ongoing my complaint is being dealt with by ford executive complaints but still no fix. they are now blaming the mapping from tom-tom,this seems a bit strange as my son has a tom-tomunit and can obtain the addresses my unit wont find or acknowledge,seems as though i am being fobbed off but i have told them i will not close my complaint until it is fully resolved. will keep updating as and when anything develops Quote Link to comment Share on other sites More sharing options...
RobGates Posted February 10, 2016 Share Posted February 10, 2016 Same issue with my 2015 which I reported to Ford and then via the facebook page, they registered the complaint and spoke with them in person but still no reply ! Quote Link to comment Share on other sites More sharing options...
mockneyferguson Posted February 10, 2016 Share Posted February 10, 2016 There is a software update to fix lots of issues available now. Doesn't fix the 'reading cd' error though which appears incorrectly when no cd is present Quote Link to comment Share on other sites More sharing options...
RobGates Posted February 11, 2016 Share Posted February 11, 2016 9 hours ago, mockneyferguson said: There is a software update to fix lots of issues available now. Doesn't fix the 'reading cd' error though which appears incorrectly when no cd is present Is that a Ford garage jobbie ? Quote Link to comment Share on other sites More sharing options...
mockneyferguson Posted February 11, 2016 Share Posted February 11, 2016 Yep, warranty will cover this Quote Link to comment Share on other sites More sharing options...
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